Reinstall SP2

  • Thread starter Thread starter LeopoldStoch
  • Start date Start date
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LeopoldStoch

I'm using Windows XP SP2. I tried to install Silverlight and Zune Software.
Installation process of Zune Software crashes in the beginning. Silverlight
setup said that I should get SP2 first. So I decide to download it. When I
try to install SP2 it says that I already have SP2 and if i want reinstall it
I should remove old first. But I dunno how to do it. What should I do?
 
LeopoldStoch said:
I'm using Windows XP SP2. I tried to install Silverlight and Zune
Software. Installation process of Zune Software crashes in the
beginning. Silverlight setup said that I should get SP2 first. So I
decide to download it. When I try to install SP2 it says that I
already have SP2 and if i want reinstall it I should remove old
first. But I dunno how to do it. What should I do?
Click to expand...

Have you had SP2 all along? Or did you recently install it? Or did you
perhaps already have it but attempted to download/install it anyway?

When you do this:

Start | Run | (type) winver | OK,

what do you see?

Also, please post copies of your error reports. Instructions:

http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
 
Daave said:
Have you had SP2 all along? Or did you recently install it? Or did you
perhaps already have it but attempted to download/install it anyway?

When you do this:

Start | Run | (type) winver | OK,

what do you see?

Also, please post copies of your error reports. Instructions:

http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
Click to expand...
I have had SP2 all along.
Event log message about zune software:
Faulting application zunesetup.exe, version 2.5.447.0, faulting module
zunesetup.exe, version 2.5.447.0, fault address 0x0000c2f1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
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