Redirected My Documents User Shell now broken


Dale Unroe

A Win2k PC user in my SBS2k3 network has had a serious
failure issue of the "My Documents" folder-redirected
User Shell that was altered by AntiSpyware. I base this
statement on installing and running the AntiSpyware on
other clients and observing the intial agent report
notification windows. All network users have their My
Doc's folder redirected to the server following the
SBS2k3 procedure; it is enforced by Group Policy.

I am not sure how exactly this has occured but the user
is unable to use the default "My Documents" shortcuts
(Desktop, Word, Excel, Explorer, ...etc) and instead I've
had to create a custom shortcut to this network
location. Using this type of path the folder opens and
is usable to this user. However this method breaks the
Shadowcopy (version recovery) functionality and doesn't
allow synchronization. Also there is a heavily used third
party app that leverages the My Document location and
this being broke is causing mayhem.

I've tried to discover a record of the change in
AntiSpyware so as to set things back but have been
unable; the record under the System Agent can be deleted
but didn't set things back in place. I've had the user
log on to another network PC to confirm that the My
Document redirection works for her; this now isolates
this issue to her PC. I thought Group Policy would
reapply itself to the registry at startup and set this
all back but it hasn't. I've tried a registry search
of "My Documents" to find any applicable key and
two "shell" related keys seem appropriately filled with
the corrrect data (%USERNAME%)paths. Since the
AntiSpyware sends up a window detecting a change to the
User Shell Folders for an "approve" or "reject" change it
would follow that some change is being considered. What
is this change and how can it be undone if this user
allowed it?

Any ideas would be appreciated!


Only one good reason for running beta software on the
company LAN..."You already have another job lined up!"

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