Hi Ron,
It is nice to work with you here again!
I'm really sorry that it takes so long time for us to respond to you in
this thread, due to our internal server synchronization issue. We apologize
for any inconvenience that the issue has caused. Please rest assured that
we are always here and try our best to help you solve the issue.
Before we go any further, I would like to confirm whether the problematic
messages are of HTML format. If so, does the following text display in the
blank area where it should show the embedded picture: "Right-click here to
download pictures. To help protect your privacy, Outlook prevented
automatic download of this picture from the Internet"?
If it is this case, this issue is most likely related to the Automatic
Picture Download Setting. Please try the following steps to test the issue:
(1) Start Outlook and click Tools menu -> Options.
(2) On the Security tab, click "Change Automatic Download Settings".
(3) In the "Automatic Picture Download Settings" dialog box, clear the
"Don't download pictures or other content automatically in HTML e-mail" box.
More information is documented in the following Microsoft KB article:
How to use the Automatic Picture Download Setting feature to determine
http://support.microsoft.com/?id=831608
If this issue still occurs, I would like to provide you with the following
suggestions to further troubleshoot this issue:
Step 1: Modify the security settings in Outlook
----------------------------------
1. On the Tools menu, click Options.
2. Select the Security tab.
3. In the Secure Content section of this dialog box, change the Zone from
"Restricted sites" to "Internet".
4. Click OK.
Step 2: Start Outlook Safe Mode:
-------------------------
Outlook Safe Mode will disable all add-ins, extensions, corrupted
resources, files, registries, or templates.
1. Click Start, and then click Run
2. Type "Outlook.exe /safe" and click OK. (Without quotation marks but
there is a space in front of "/")
Step 3: Create a new profile:
-------------------------
If this issue persists, I suggest that we create a new Outlook profile. A
new profile is a new environment for us to use Outlook. Please follow the
steps in the Microsoft KB article below:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918
Step 4: If this issue persists, please help me collect the following
information for further assistance:
-------------------------
1. If it only appears with HTML emails, I would confirm whether this issue
occurs with all HTML email messages or just some of them.
2. Please capture a screenshot to show me the symptom of this issue so that
I can have a more concrete idea. My working email address is
(e-mail address removed).
3. I also suggest that we configure the problematic Exchange account on
another known-good computer to test the issue again.
I hope the information above is helpful.
Please try the suggestions above and let me know the results at your
earliest convenience.
Have a good day!
Thanks & regards,
Winfred Weng
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others:
https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/common/international.aspx
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
