Recording Tab Missing


G

Guest

My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
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G

Guest

ADDITIONAL INFO -

I confirmed that the CD Burner still works.

1) Installed Alchohol 120% - created an image from another cd, then burned
the image back out to a new CD, verified I could read the new CD.

2) Contacted SONY, their solution was to reinstall the whole restore CD...

Not for nothing, why is that always the solution - reinstall everything...

J
 
G

Guest

http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03september16.mspx
http://aumha.org/win5/a/xpcd.php
Read & explore these links for more insight on CD burning in XP..
j;-j

Smurfman said:
ADDITIONAL INFO -

I confirmed that the CD Burner still works.

1) Installed Alchohol 120% - created an image from another cd, then burned
the image back out to a new CD, verified I could read the new CD.

2) Contacted SONY, their solution was to reinstall the whole restore CD...

Not for nothing, why is that always the solution - reinstall everything...

J

Smurfman said:
My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


Jaymon said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

Smurfman said:
My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Have you tried unistalling the drive in device manager..? Just right click
the drive, right click uninstall, then reboot to let Windows reinstall the
drive.. Have you checked to see if the drive is in UDMA mode 2 or PIO , under
IDE ATA/ATAPI controllers, secondary IDE channel, properties, advanced
settings tab..?

This fix seems to solve numerous optical drive issues, your call, I've used
it on occasion without incident..
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

Look for your C:\program files\HighMAT CD Writing Wizard folder, is it
there..?
Look at the update for the CD Wiz, your call..
http://www.highmat.com/download/
http://www.microsoft.com/presspass/press/2003/May03/05-07HighMATSupportPR.mspx
Hope this can help..
j;-j

Smurfman said:
Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


Jaymon said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

Smurfman said:
My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
Ad

Advertisements

G

Guest

http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Updates
Check your updates on the Sony site and see if they offer a firmware update
for the CD/DVD drive, think so, might help..
You have updated your bios, system drivers, etc..? You have been keeping
current with your updates, right..?
j;-j

Smurfman said:
ADDITIONAL INFO -

I confirmed that the CD Burner still works.

1) Installed Alchohol 120% - created an image from another cd, then burned
the image back out to a new CD, verified I could read the new CD.

2) Contacted SONY, their solution was to reinstall the whole restore CD...

Not for nothing, why is that always the solution - reinstall everything...

J

Smurfman said:
My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Jaymon, thanks for the additional info.

Looked at

I do not have either of the Upper/Lower Limit regkeys, so this one did not
apply.

Regarding the HighMat Wizard, I was thinking that I mentioned this already,
but I have downlaoded the update and installed it. In fact I tried to repair
it first from what was already on the OS, then I removed it, then I installed
the new download.

Regarding the Drive itself, I also have already tried to delete the drive
from Device Manager, and let windows re-install it, but this too did not work.

J

Jaymon said:
Have you tried unistalling the drive in device manager..? Just right click
the drive, right click uninstall, then reboot to let Windows reinstall the
drive.. Have you checked to see if the drive is in UDMA mode 2 or PIO , under
IDE ATA/ATAPI controllers, secondary IDE channel, properties, advanced
settings tab..?

This fix seems to solve numerous optical drive issues, your call, I've used
it on occasion without incident..
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

Look for your C:\program files\HighMAT CD Writing Wizard folder, is it
there..?
Look at the update for the CD Wiz, your call..
http://www.highmat.com/download/
http://www.microsoft.com/presspass/press/2003/May03/05-07HighMATSupportPR.mspx
Hope this can help..
j;-j

Smurfman said:
Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


Jaymon said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

:

My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Ok, you may need to remove the alcohol 120% app and your sony DVD related
apps and reinstall and update the Sony apps as well as the firmware for the
drive..
I think I provided this link previously without you responding to that post..
Look through the Sony download site and update as relates..
http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Everything
I think the problem may be related to the fact that XP has no native DVD
abilities and is confused with the CD/DVD combo, perhaps after SP2 upgrade..
You may need a third party burning app like Nero, Roxio with CD and DVD
burning abilities, even though your burner may only be able to write to
CD's...
Hope this can help..
j;-j

Smurfman said:
Jaymon, thanks for the additional info.

Looked at

I do not have either of the Upper/Lower Limit regkeys, so this one did not
apply.

Regarding the HighMat Wizard, I was thinking that I mentioned this already,
but I have downlaoded the update and installed it. In fact I tried to repair
it first from what was already on the OS, then I removed it, then I installed
the new download.

Regarding the Drive itself, I also have already tried to delete the drive
from Device Manager, and let windows re-install it, but this too did not work.

J

Jaymon said:
Have you tried unistalling the drive in device manager..? Just right click
the drive, right click uninstall, then reboot to let Windows reinstall the
drive.. Have you checked to see if the drive is in UDMA mode 2 or PIO , under
IDE ATA/ATAPI controllers, secondary IDE channel, properties, advanced
settings tab..?

This fix seems to solve numerous optical drive issues, your call, I've used
it on occasion without incident..
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

Look for your C:\program files\HighMAT CD Writing Wizard folder, is it
there..?
Look at the update for the CD Wiz, your call..
http://www.highmat.com/download/
http://www.microsoft.com/presspass/press/2003/May03/05-07HighMATSupportPR.mspx
Hope this can help..
j;-j

Smurfman said:
Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

:

My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Hey Jaymon,
The thing is, everything used to work...even before Alcohol 120%, the point
I was making there was that the burner actually worked still and was not
broken, physically.

There is no Sony software, everything was just the basic Windows XP software
that allowed the Right-Click and send to CD rom, the Staging Area then was
able to be opened if you opened the drive or the clicked the balloon that the
files were ready for burning.

It seems that I have checked everything for the KBs, there is no other
software, the hardware was removed and re-installed prior to Alcohol 120% and
has since been removed still with no results.

SONY is worthless with regard to support, their idea was to format the whole
machine all over again, using the restore CD...

This is a Microsoft thing. And the thing that is really starting to tick me
off, is that I pay for Technet Managed Discussions, which means that 24 hours
ago, a Microsoft Technet MVP person was supposed to reply to this post as
well, and the only one that has replied is you...thanks.

Looks like I have to get after MS now!

J

Jaymon said:
Ok, you may need to remove the alcohol 120% app and your sony DVD related
apps and reinstall and update the Sony apps as well as the firmware for the
drive..
I think I provided this link previously without you responding to that post..
Look through the Sony download site and update as relates..
http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Everything
I think the problem may be related to the fact that XP has no native DVD
abilities and is confused with the CD/DVD combo, perhaps after SP2 upgrade..
You may need a third party burning app like Nero, Roxio with CD and DVD
burning abilities, even though your burner may only be able to write to
CD's...
Hope this can help..
j;-j

Smurfman said:
Jaymon, thanks for the additional info.

Looked at

I do not have either of the Upper/Lower Limit regkeys, so this one did not
apply.

Regarding the HighMat Wizard, I was thinking that I mentioned this already,
but I have downlaoded the update and installed it. In fact I tried to repair
it first from what was already on the OS, then I removed it, then I installed
the new download.

Regarding the Drive itself, I also have already tried to delete the drive
from Device Manager, and let windows re-install it, but this too did not work.

J

Jaymon said:
Have you tried unistalling the drive in device manager..? Just right click
the drive, right click uninstall, then reboot to let Windows reinstall the
drive.. Have you checked to see if the drive is in UDMA mode 2 or PIO , under
IDE ATA/ATAPI controllers, secondary IDE channel, properties, advanced
settings tab..?

This fix seems to solve numerous optical drive issues, your call, I've used
it on occasion without incident..
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

Look for your C:\program files\HighMAT CD Writing Wizard folder, is it
there..?
Look at the update for the CD Wiz, your call..
http://www.highmat.com/download/
http://www.microsoft.com/presspass/press/2003/May03/05-07HighMATSupportPR.mspx
Hope this can help..
j;-j

:

Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

:

My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
G

Guest

Well, you might try and re-post and wait for an MVP to respond..
Here are some registry fixes to look through while you wait..
http://www.kellys-korner-xp.com/xp_tweaks.htm
Remember, you can always re-post as many times as it takes to resolve your
issue..
Good luck..
j;-j

Smurfman said:
Hey Jaymon,
The thing is, everything used to work...even before Alcohol 120%, the point
I was making there was that the burner actually worked still and was not
broken, physically.

There is no Sony software, everything was just the basic Windows XP software
that allowed the Right-Click and send to CD rom, the Staging Area then was
able to be opened if you opened the drive or the clicked the balloon that the
files were ready for burning.

It seems that I have checked everything for the KBs, there is no other
software, the hardware was removed and re-installed prior to Alcohol 120% and
has since been removed still with no results.

SONY is worthless with regard to support, their idea was to format the whole
machine all over again, using the restore CD...

This is a Microsoft thing. And the thing that is really starting to tick me
off, is that I pay for Technet Managed Discussions, which means that 24 hours
ago, a Microsoft Technet MVP person was supposed to reply to this post as
well, and the only one that has replied is you...thanks.

Looks like I have to get after MS now!

J

Jaymon said:
Ok, you may need to remove the alcohol 120% app and your sony DVD related
apps and reinstall and update the Sony apps as well as the firmware for the
drive..
I think I provided this link previously without you responding to that post..
Look through the Sony download site and update as relates..
http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Everything
I think the problem may be related to the fact that XP has no native DVD
abilities and is confused with the CD/DVD combo, perhaps after SP2 upgrade..
You may need a third party burning app like Nero, Roxio with CD and DVD
burning abilities, even though your burner may only be able to write to
CD's...
Hope this can help..
j;-j

Smurfman said:
Jaymon, thanks for the additional info.

Looked at
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

I do not have either of the Upper/Lower Limit regkeys, so this one did not
apply.

Regarding the HighMat Wizard, I was thinking that I mentioned this already,
but I have downlaoded the update and installed it. In fact I tried to repair
it first from what was already on the OS, then I removed it, then I installed
the new download.

Regarding the Drive itself, I also have already tried to delete the drive
from Device Manager, and let windows re-install it, but this too did not work.

J

:

Have you tried unistalling the drive in device manager..? Just right click
the drive, right click uninstall, then reboot to let Windows reinstall the
drive.. Have you checked to see if the drive is in UDMA mode 2 or PIO , under
IDE ATA/ATAPI controllers, secondary IDE channel, properties, advanced
settings tab..?

This fix seems to solve numerous optical drive issues, your call, I've used
it on occasion without incident..
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

Look for your C:\program files\HighMAT CD Writing Wizard folder, is it
there..?
Look at the update for the CD Wiz, your call..
http://www.highmat.com/download/
http://www.microsoft.com/presspass/press/2003/May03/05-07HighMATSupportPR.mspx
Hope this can help..
j;-j

:

Thanks Jaymon

In my notes, the two KB's that I looked at were:

316529, the registy key info was present, as I pasted in the post. So this
would have been too easy.... :)

315350, I do not have anything installed in regards to Roxio, although I
think technically, the Windows XP Wizard uses a Roxio engine to burn...

---

As per the links, I had already looked at the one article, I remembered the
guy's picture, and that is the issue exactly, the "Recording Tab" is missing,
otherwise it would be all good.

---

I did find one forum where a guy described how he unchecked the "Enable CD
Burning" checkbox on the drive properties, it then removed the Recording Tab,
and he was never able to get it back again. He too tried the regedit, a few
other links, and even reinstalled the HighMat CD Burning wizard.
I tried these steps as well...with nothing doing.

Thanks
J


:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
May apply, hope it can help..
j;-j

:

My post in is regards to the "Recording Tab" missing for the properties of my
drive.

1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony VAIO,
VGN-A270B notebook. (Previously it worked just fine.)

2) If I attempt to send files to the CD Drive, I get an error message,
"ERROR", "E:\ is not accessible" "Incorrect Function"

3) I read the KB to make sure the drive type is correct in the Registy, it
looks as follows: (And appears to be fine.)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

4) I do not have any other burning software installed.

5) Looked at the KB that talked about making sure the IMAPI CD Burning
service was running, it was not, I set it to Auto, and started the service,
but nothing changed. Rebooted and the service started and then stopped, the
event log did not record an error.

"The IMAPI CD-Burning COM Service service was successfully sent a start
control."

"The IMAPI CD-Burning COM Service service entered the running state."

"The IMAPI CD-Burning COM Service service entered the stopped state."

All within a second.

6) My co-worker and I have the exact same laptops, I compared his registry
setting to mine, exactly the same, I compared the service, his is set the
same as mine was, so I changed it back to Manual and not running on boot.

---

How do I fix this issue to make my burner start working again.

Is there a way to re-install the windows xp burning software?

I can't say how long it has not been working, a few weeks...

What files are required for the wizard to work...

Where are the Recording Tab settings stored in the regisry or files?

Thanks
J
 
Ad

Advertisements

J

Jason Tan

Hello,

Thanks for posting!

I am sorry for the delay and thank you for your patience here!

From the post I understand that you unable to burn CD using windows XP
burning application. If I have misunderstood your concern please feel free
to let me know.

It seems that the MAPI CD-Burning COM Service cannot start normally which
could cause the issue. Manages CD recording is using Image Mastering
Applications Programming Interface (IMAPI). If this service is stopped,
this computer will be unable to record CDs. If this service is disabled,
any services that explicitly depend on it will fail to start.

Base on my research I would like to provide you with the following methods.

Suggestion 1: Use SFC command to perform System File Check

1. Click Start menu -> Run menu
2. Type "CMD" without quotation marks
3. Type the below command
SFC /PURGECACHE
SFC /SCANONCE
The first command is used to purge the file cache and the second command is
used to scan all protected system files during the next boot.
4. Restart your machine. System will scan all protected system files once
at the next boot.

If the issue persists please go to next.

Suggestion 2: Please boot the system into Safe Mode environment and test
the issue. Safe Mode loads a minimally protected-mode configuration,
disabling Windows device drivers and using the standard VGA display
adapter.

1. Restart your computer and start pressing the F8 key on your keyboard. On
a computer that is configured for booting to multiple operating systems,
you can press the F8 key when you see the Boot Menu.
2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
Mode with Networking, and then press ENTER.
3. If you are running other operating systems on the computer, click
Microsoft Windows on the list that is displayed and then press ENTER.

Hope the information helps. If there is anything that is unclear, please
feel free to let me know.

Best Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Recording Tab Missing
| thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| References: <[email protected]>
| Subject: RE: Recording Tab Missing
| Date: Fri, 24 Feb 2006 12:35:28 -0800
| Lines: 69
| Message-ID: <7C80CBB1-83F4-48C3-9AB4-2D7878487C49[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windowsxp.hardware
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:274094
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| ADDITIONAL INFO -
|
| I confirmed that the CD Burner still works.
|
| 1) Installed Alchohol 120% - created an image from another cd, then
burned
| the image back out to a new CD, verified I could read the new CD.
|
| 2) Contacted SONY, their solution was to reinstall the whole restore CD...
|
| Not for nothing, why is that always the solution - reinstall everything...
|
| J
|
| "Smurfman" wrote:
|
| > My post in is regards to the "Recording Tab" missing for the properties
of my
| > drive.
| >
| > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony
VAIO,
| > VGN-A270B notebook. (Previously it worked just fine.)
| >
| > 2) If I attempt to send files to the CD Drive, I get an error message,
| > "ERROR", "E:\ is not accessible" "Incorrect Function"
| >
| > 3) I read the KB to make sure the drive type is correct in the Registy,
it
| > looks as follows: (And appears to be fine.)
| >
| > Windows Registry Editor Version 5.00
| >
| >
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| > "Drive Type"=dword:00000001
| > "CurrentCDWriteSpeed"=dword:ffffffff
| > "MaxCDWriteSpeed"=dword:00000018
| >
| > 4) I do not have any other burning software installed.
| >
| > 5) Looked at the KB that talked about making sure the IMAPI CD Burning
| > service was running, it was not, I set it to Auto, and started the
service,
| > but nothing changed. Rebooted and the service started and then
stopped, the
| > event log did not record an error.
| >
| > "The IMAPI CD-Burning COM Service service was successfully sent a start
| > control."
| >
| > "The IMAPI CD-Burning COM Service service entered the running state."
| >
| > "The IMAPI CD-Burning COM Service service entered the stopped state."
| >
| > All within a second.
| >
| > 6) My co-worker and I have the exact same laptops, I compared his
registry
| > setting to mine, exactly the same, I compared the service, his is set
the
| > same as mine was, so I changed it back to Manual and not running on
boot.
| >
| > ---
| >
| > How do I fix this issue to make my burner start working again.
| >
| > Is there a way to re-install the windows xp burning software?
| >
| > I can't say how long it has not been working, a few weeks...
| >
| > What files are required for the wizard to work...
| >
| > Where are the Recording Tab settings stored in the regisry or files?
| >
| > Thanks
| > J
|
 
J

Jason Tan

More information for your reference:

How to troubleshoot issues that occur when you write data to a CD-R or
CD-RW optical disc in Windows XP
<http://support.microsoft.com/default.aspx?scid=kb;en-us;324129>

Regards,
Jason Tan


--------------------
| X-Tomcat-ID: 146052878
| References: <[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Jason Tan (MSFT))
| Organization: Microsoft
| Date: Tue, 28 Feb 2006 08:05:31 GMT
| Subject: RE: Recording Tab Missing
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.hardware
| Lines: 152
| Path: TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274372
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hello,
|
| Thanks for posting!
|
| I am sorry for the delay and thank you for your patience here!
|
| From the post I understand that you unable to burn CD using windows XP
| burning application. If I have misunderstood your concern please feel
free
| to let me know.
|
| It seems that the MAPI CD-Burning COM Service cannot start normally which
| could cause the issue. Manages CD recording is using Image Mastering
| Applications Programming Interface (IMAPI). If this service is stopped,
| this computer will be unable to record CDs. If this service is disabled,
| any services that explicitly depend on it will fail to start.
|
| Base on my research I would like to provide you with the following
methods.
|
| Suggestion 1: Use SFC command to perform System File Check
|
| 1. Click Start menu -> Run menu
| 2. Type "CMD" without quotation marks
| 3. Type the below command
| SFC /PURGECACHE
| SFC /SCANONCE
| The first command is used to purge the file cache and the second command
is
| used to scan all protected system files during the next boot.
| 4. Restart your machine. System will scan all protected system files once
| at the next boot.
|
| If the issue persists please go to next.
|
| Suggestion 2: Please boot the system into Safe Mode environment and test
| the issue. Safe Mode loads a minimally protected-mode configuration,
| disabling Windows device drivers and using the standard VGA display
| adapter.
|
| 1. Restart your computer and start pressing the F8 key on your keyboard.
On
| a computer that is configured for booting to multiple operating systems,
| you can press the F8 key when you see the Boot Menu.
| 2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
| Mode with Networking, and then press ENTER.
| 3. If you are running other operating systems on the computer, click
| Microsoft Windows on the list that is displayed and then press ENTER.
|
| Hope the information helps. If there is anything that is unclear, please
| feel free to let me know.
|
| Best Regards,
|
| Jason Tan
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
|
| =====================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
|
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Recording Tab Missing
| | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| | X-WBNR-Posting-Host: 209.217.222.70
| | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| | References: <[email protected]>
| | Subject: RE: Recording Tab Missing
| | Date: Fri, 24 Feb 2006 12:35:28 -0800
| | Lines: 69
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | Newsgroups: microsoft.public.windowsxp.hardware
| | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:274094
| | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| |
| | ADDITIONAL INFO -
| |
| | I confirmed that the CD Burner still works.
| |
| | 1) Installed Alchohol 120% - created an image from another cd, then
| burned
| | the image back out to a new CD, verified I could read the new CD.
| |
| | 2) Contacted SONY, their solution was to reinstall the whole restore
CD...
| |
| | Not for nothing, why is that always the solution - reinstall
everything...
| |
| | J
| |
| | "Smurfman" wrote:
| |
| | > My post in is regards to the "Recording Tab" missing for the
properties
| of my
| | > drive.
| | >
| | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony
| VAIO,
| | > VGN-A270B notebook. (Previously it worked just fine.)
| | >
| | > 2) If I attempt to send files to the CD Drive, I get an error
message,
| | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| | >
| | > 3) I read the KB to make sure the drive type is correct in the
Registy,
| it
| | > looks as follows: (And appears to be fine.)
| | >
| | > Windows Registry Editor Version 5.00
| | >
| | >
| [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| | > "Drive Type"=dword:00000001
| | > "CurrentCDWriteSpeed"=dword:ffffffff
| | > "MaxCDWriteSpeed"=dword:00000018
| | >
| | > 4) I do not have any other burning software installed.
| | >
| | > 5) Looked at the KB that talked about making sure the IMAPI CD
Burning
| | > service was running, it was not, I set it to Auto, and started the
| service,
| | > but nothing changed. Rebooted and the service started and then
| stopped, the
| | > event log did not record an error.
| | >
| | > "The IMAPI CD-Burning COM Service service was successfully sent a
start
| | > control."
| | >
| | > "The IMAPI CD-Burning COM Service service entered the running state."
| | >
| | > "The IMAPI CD-Burning COM Service service entered the stopped state."
| | >
| | > All within a second.
| | >
| | > 6) My co-worker and I have the exact same laptops, I compared his
| registry
| | > setting to mine, exactly the same, I compared the service, his is set
| the
| | > same as mine was, so I changed it back to Manual and not running on
| boot.
| | >
| | > ---
| | >
| | > How do I fix this issue to make my burner start working again.
| | >
| | > Is there a way to re-install the windows xp burning software?
| | >
| | > I can't say how long it has not been working, a few weeks...
| | >
| | > What files are required for the wizard to work...
| | >
| | > Where are the Recording Tab settings stored in the regisry or files?
| | >
| | > Thanks
| | > J
| |
|
|
 
G

Guest

Hey Jason, thanks for getting back to me...I was starting to wonder if my
Technet connection was working?

Okay so here are the results for the two tests you had me do.

#1) Ran the SFC commands as instructed, no changes, rebooted, still no
changes.

#2) Booted to safe mode, the recording device is still missing the recording
tab, and the send-to option by right clicking on a file is not available
(must be in safe mode) to be able to send to CD Rom

In safe mode I deleted the drive, and rebooted again, allowed it to boot
normal, and allowed windows to reinstall the drive.

Still nothing...

The IMAPI service is set to manual, and would normally start when needed,
this is the default install of the service on this particular machine. I
have (as mentioned before) another Notebook which is exactly the same in
terms of hardware, and the services and regedit enttries as outlined in
several of the KBs ref'ed, both machines are set up the same, but there must
be something that is altered somewhere for windows to not see it as a
recording device.

Thanks
J

Jason Tan (MSFT) said:
Hello,

Thanks for posting!

I am sorry for the delay and thank you for your patience here!

From the post I understand that you unable to burn CD using windows XP
burning application. If I have misunderstood your concern please feel free
to let me know.

It seems that the MAPI CD-Burning COM Service cannot start normally which
could cause the issue. Manages CD recording is using Image Mastering
Applications Programming Interface (IMAPI). If this service is stopped,
this computer will be unable to record CDs. If this service is disabled,
any services that explicitly depend on it will fail to start.

Base on my research I would like to provide you with the following methods.

Suggestion 1: Use SFC command to perform System File Check

1. Click Start menu -> Run menu
2. Type "CMD" without quotation marks
3. Type the below command
SFC /PURGECACHE
SFC /SCANONCE
The first command is used to purge the file cache and the second command is
used to scan all protected system files during the next boot.
4. Restart your machine. System will scan all protected system files once
at the next boot.

If the issue persists please go to next.

Suggestion 2: Please boot the system into Safe Mode environment and test
the issue. Safe Mode loads a minimally protected-mode configuration,
disabling Windows device drivers and using the standard VGA display
adapter.

1. Restart your computer and start pressing the F8 key on your keyboard. On
a computer that is configured for booting to multiple operating systems,
you can press the F8 key when you see the Boot Menu.
2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
Mode with Networking, and then press ENTER.
3. If you are running other operating systems on the computer, click
Microsoft Windows on the list that is displayed and then press ENTER.

Hope the information helps. If there is anything that is unclear, please
feel free to let me know.

Best Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Recording Tab Missing
| thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| References: <[email protected]>
| Subject: RE: Recording Tab Missing
| Date: Fri, 24 Feb 2006 12:35:28 -0800
| Lines: 69
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windowsxp.hardware
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:274094
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| ADDITIONAL INFO -
|
| I confirmed that the CD Burner still works.
|
| 1) Installed Alchohol 120% - created an image from another cd, then
burned
| the image back out to a new CD, verified I could read the new CD.
|
| 2) Contacted SONY, their solution was to reinstall the whole restore CD...
|
| Not for nothing, why is that always the solution - reinstall everything...
|
| J
|
| "Smurfman" wrote:
|
| > My post in is regards to the "Recording Tab" missing for the properties
of my
| > drive.
| >
| > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony
VAIO,
| > VGN-A270B notebook. (Previously it worked just fine.)
| >
| > 2) If I attempt to send files to the CD Drive, I get an error message,
| > "ERROR", "E:\ is not accessible" "Incorrect Function"
| >
| > 3) I read the KB to make sure the drive type is correct in the Registy,
it
| > looks as follows: (And appears to be fine.)
| >
| > Windows Registry Editor Version 5.00
| >
| >
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| > "Drive Type"=dword:00000001
| > "CurrentCDWriteSpeed"=dword:ffffffff
| > "MaxCDWriteSpeed"=dword:00000018
| >
| > 4) I do not have any other burning software installed.
| >
| > 5) Looked at the KB that talked about making sure the IMAPI CD Burning
| > service was running, it was not, I set it to Auto, and started the
service,
| > but nothing changed. Rebooted and the service started and then
stopped, the
| > event log did not record an error.
| >
| > "The IMAPI CD-Burning COM Service service was successfully sent a start
| > control."
| >
| > "The IMAPI CD-Burning COM Service service entered the running state."
| >
| > "The IMAPI CD-Burning COM Service service entered the stopped state."
| >
| > All within a second.
| >
| > 6) My co-worker and I have the exact same laptops, I compared his
registry
| > setting to mine, exactly the same, I compared the service, his is set
the
| > same as mine was, so I changed it back to Manual and not running on
boot.
| >
| > ---
| >
| > How do I fix this issue to make my burner start working again.
| >
| > Is there a way to re-install the windows xp burning software?
| >
| > I can't say how long it has not been working, a few weeks...
| >
| > What files are required for the wizard to work...
| >
| > Where are the Recording Tab settings stored in the regisry or files?
| >
| > Thanks
| > J
|
 
J

Jason Tan

Hello J,

Thank you for your response!

From your description it appears that another sony laptop of same model
also experience this issue. To isolate the issue I suggest you update the
BIOS and drivers for the CDRW drive to the latest version. You may download
and install the drivers from the following URL.

Updated Drivers and Software - Microsoft Windows XP
<http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Updates>

Please try the following steps after the updates.

Step 1: To avoid the effect of third-party program I suggest you
temporarily uninstall all third-party CD burning applications.

Step 2: Please doulbe confirm that you can display the Recording tab based
on the following article. It appears that the drive type should be 2 if it
is a CD-RW since it is a CD-RW/DVD ROM.

316529 CD-R drive or CD-RW drive is not recognized as a recordable device
<http://support.microsoft.com/default.aspx?scid=kb;en-us;316529>

Step 3. If the Recording tab is displayed you can refer to the following
method to fix the issue.

826510 You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW
combination drive
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;826510>

Step 4: Please confirm if you enalbled the following corresponding group
policy that can turn this off.

User configuration\Windows Components\Windows Explorer\Remove CD Burner
Features

It modifies the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
r\NoCDBurning
Reg_DWORD
0 or 1

Please verify the registry key. If so, you may delete this registry key.

If the issue still persists please help to confirm the following
information for further research.

1. What happened before the issue occur?
2. Are the computer a stand alone PC or a domain member?

Hope the information helps. If there is anything that is unclear, please
feel free to let me know.

Best Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Thread-Topic: Recording Tab Missing
| thread-index: AcY8gzgfPezJp5nTT8u7QewP9nG7yQ==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
| Subject: RE: Recording Tab Missing
| Date: Tue, 28 Feb 2006 08:22:50 -0800
| Lines: 200
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windowsxp.hardware
| Path: TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274392
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| Hey Jason, thanks for getting back to me...I was starting to wonder if my
| Technet connection was working?
|
| Okay so here are the results for the two tests you had me do.
|
| #1) Ran the SFC commands as instructed, no changes, rebooted, still no
| changes.
|
| #2) Booted to safe mode, the recording device is still missing the
recording
| tab, and the send-to option by right clicking on a file is not available
| (must be in safe mode) to be able to send to CD Rom
|
| In safe mode I deleted the drive, and rebooted again, allowed it to boot
| normal, and allowed windows to reinstall the drive.
|
| Still nothing...
|
| The IMAPI service is set to manual, and would normally start when needed,
| this is the default install of the service on this particular machine. I
| have (as mentioned before) another Notebook which is exactly the same in
| terms of hardware, and the services and regedit enttries as outlined in
| several of the KBs ref'ed, both machines are set up the same, but there
must
| be something that is altered somewhere for windows to not see it as a
| recording device.
|
| Thanks
| J
|
| "Jason Tan (MSFT)" wrote:
|
| > Hello,
| >
| > Thanks for posting!
| >
| > I am sorry for the delay and thank you for your patience here!
| >
| > From the post I understand that you unable to burn CD using windows XP
| > burning application. If I have misunderstood your concern please feel
free
| > to let me know.
| >
| > It seems that the MAPI CD-Burning COM Service cannot start normally
which
| > could cause the issue. Manages CD recording is using Image Mastering
| > Applications Programming Interface (IMAPI). If this service is stopped,
| > this computer will be unable to record CDs. If this service is
disabled,
| > any services that explicitly depend on it will fail to start.
| >
| > Base on my research I would like to provide you with the following
methods.
| >
| > Suggestion 1: Use SFC command to perform System File Check
| >
| > 1. Click Start menu -> Run menu
| > 2. Type "CMD" without quotation marks
| > 3. Type the below command
| > SFC /PURGECACHE
| > SFC /SCANONCE
| > The first command is used to purge the file cache and the second
command is
| > used to scan all protected system files during the next boot.
| > 4. Restart your machine. System will scan all protected system files
once
| > at the next boot.
| >
| > If the issue persists please go to next.
| >
| > Suggestion 2: Please boot the system into Safe Mode environment and
test
| > the issue. Safe Mode loads a minimally protected-mode configuration,
| > disabling Windows device drivers and using the standard VGA display
| > adapter.
| >
| > 1. Restart your computer and start pressing the F8 key on your
keyboard. On
| > a computer that is configured for booting to multiple operating
systems,
| > you can press the F8 key when you see the Boot Menu.
| > 2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
| > Mode with Networking, and then press ENTER.
| > 3. If you are running other operating systems on the computer, click
| > Microsoft Windows on the list that is displayed and then press ENTER.
| >
| > Hope the information helps. If there is anything that is unclear,
please
| > feel free to let me know.
| >
| > Best Regards,
| >
| > Jason Tan
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| >
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Recording Tab Missing
| > | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| > | X-WBNR-Posting-Host: 209.217.222.70
| > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| > | References: <[email protected]>
| > | Subject: RE: Recording Tab Missing
| > | Date: Fri, 24 Feb 2006 12:35:28 -0800
| > | Lines: 69
| > | Message-ID: <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windowsxp.hardware
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:274094
| > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| > |
| > | ADDITIONAL INFO -
| > |
| > | I confirmed that the CD Burner still works.
| > |
| > | 1) Installed Alchohol 120% - created an image from another cd, then
| > burned
| > | the image back out to a new CD, verified I could read the new CD.
| > |
| > | 2) Contacted SONY, their solution was to reinstall the whole restore
CD...
| > |
| > | Not for nothing, why is that always the solution - reinstall
everything...
| > |
| > | J
| > |
| > | "Smurfman" wrote:
| > |
| > | > My post in is regards to the "Recording Tab" missing for the
properties
| > of my
| > | > drive.
| > | >
| > | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony
| > VAIO,
| > | > VGN-A270B notebook. (Previously it worked just fine.)
| > | >
| > | > 2) If I attempt to send files to the CD Drive, I get an error
message,
| > | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| > | >
| > | > 3) I read the KB to make sure the drive type is correct in the
Registy,
| > it
| > | > looks as follows: (And appears to be fine.)
| > | >
| > | > Windows Registry Editor Version 5.00
| > | >
| > | >
| >
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| > | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| > | > "Drive Type"=dword:00000001
| > | > "CurrentCDWriteSpeed"=dword:ffffffff
| > | > "MaxCDWriteSpeed"=dword:00000018
| > | >
| > | > 4) I do not have any other burning software installed.
| > | >
| > | > 5) Looked at the KB that talked about making sure the IMAPI CD
Burning
| > | > service was running, it was not, I set it to Auto, and started the
| > service,
| > | > but nothing changed. Rebooted and the service started and then
| > stopped, the
| > | > event log did not record an error.
| > | >
| > | > "The IMAPI CD-Burning COM Service service was successfully sent a
start
| > | > control."
| > | >
| > | > "The IMAPI CD-Burning COM Service service entered the running
state."
| > | >
| > | > "The IMAPI CD-Burning COM Service service entered the stopped
state."
| > | >
| > | > All within a second.
| > | >
| > | > 6) My co-worker and I have the exact same laptops, I compared his
| > registry
| > | > setting to mine, exactly the same, I compared the service, his is
set
| > the
| > | > same as mine was, so I changed it back to Manual and not running on
| > boot.
| > | >
| > | > ---
| > | >
| > | > How do I fix this issue to make my burner start working again.
| > | >
| > | > Is there a way to re-install the windows xp burning software?
| > | >
| > | > I can't say how long it has not been working, a few weeks...
| > | >
| > | > What files are required for the wizard to work...
| > | >
| > | > Where are the Recording Tab settings stored in the regisry or files?
| > | >
| > | > Thanks
| > | > J
| > |
| >
| >
|
 
G

Guest

(Responses Below)

Jason Tan (MSFT) said:
Hello J,

Thank you for your response!

From your description it appears that another sony laptop of same model
also experience this issue. To isolate the issue I suggest you update the
BIOS and drivers for the CDRW drive to the latest version. You may download
and install the drivers from the following URL.

*** This statement is incorrect, the other machine is the exact same
notebook, and EVERYTHING FUNCTIONS PROPERLY ***

*** I will look into this... please note as described below, everything
worked before, sometime around installing Visual Studio 2005 Pro, and Windows
Updates ***
Please try the following steps after the updates.

Step 1: To avoid the effect of third-party program I suggest you
temporarily uninstall all third-party CD burning applications.

*** As I already mentioned, there are no Third Party programs installed for
burning. ***
Step 2: Please doulbe confirm that you can display the Recording tab based
on the following article. It appears that the drive type should be 2 if it
is a CD-RW since it is a CD-RW/DVD ROM.

*** I thought I explained this as well, I even posted the Registry settings
for the key in reference to the KB that talks about enabling the Recording
Tab. I compared the two machines, the one working, and one not working, and
noted that both machines have the exact smae registry setting for the type of
drive. I noted that the setting was a 1 for CD-R in both cases, I tried a 2
but there was no change in bahavior. Based on KB 316529...below . The
registry looks like this...

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
"Drive Type"=dword:00000001
"CurrentCDWriteSpeed"=dword:ffffffff
"MaxCDWriteSpeed"=dword:00000018

***
316529 CD-R drive or CD-RW drive is not recognized as a recordable device
<http://support.microsoft.com/default.aspx?scid=kb;en-us;316529>

Step 3. If the Recording tab is displayed you can refer to the following
method to fix the issue.
*** Recording tab is not there... (not Applicable) ***
826510 You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW
combination drive
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;826510>

*** This drive is not a RAM drive, although I looked at the notes on the
CDFS and it seems that everything here revolves around the Recording Tab
missing... Although I have a question in this regard, how do I know if the
computer is seeing the correct file system for burning, I was looking at
HKLM\SOFTWARE\Microsoft\Windows\Current Version\Explorer\CD Burning\Excluded
FS which made me start thinking I wonder if the OS thinks that the drive just
cant burn from the allowable media? I don't know reaching I suppose. ***
Step 4: Please confirm if you enalbled the following corresponding group
policy that can turn this off.

User configuration\Windows Components\Windows Explorer\Remove CD Burner
Features

It modifies the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
r\NoCDBurning
Reg_DWORD
0 or 1

*** I found this KB, and looked at this setting as well... I have pasted
the policies that are in affect for my machine. I even tried to enable the
policy by adding the key manually to the registry and setting it to a 0, this
did nothing as well.

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoDriveTypeAutoRun"=dword:000000b5
"NoAutoUpdate"=dword:00000001
"NoDesktopCleanupWizard"=dword:00000001

***
Please verify the registry key. If so, you may delete this registry key.

If the issue still persists please help to confirm the following
information for further research.

1. What happened before the issue occur?

*** Everything worked exactly as exected, in fact I used the "Send To"
feature a lot, in order to just put a few files on a disc. I just can't put
my finger on exactly when it stopped working and I started getting this error.

Please not, that in the past if I had a blank CD-R in the drive, I could
open my computer, then open the CD Rom drive and I would see a blank screen,
from there I could even drag and drop files to the drive and it would
automatically add them to the staging area.

Now all I get is the "Incorrect Function" error "E:\Not Accessable" error.

***
2. Are the computer a stand alone PC or a domain member?

*** The machine is a Domain Member, but takes no policy regarding cd burning
as show above, the other notebook that is NOT affected, is in the same
Container and takes the same GP for the domain and such. HOWEVER this
machine works, I felt safe in ruling this out as an issue. In fact GP Results
reports show nothing unusual, I log in as a domain admin, I even logged in
with the local admin account, no difference ***
Hope the information helps. If there is anything that is unclear, please
feel free to let me know.

*** Thanks ***
Best Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Thread-Topic: Recording Tab Missing
| thread-index: AcY8gzgfPezJp5nTT8u7QewP9nG7yQ==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
| Subject: RE: Recording Tab Missing
| Date: Tue, 28 Feb 2006 08:22:50 -0800
| Lines: 200
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windowsxp.hardware
| Path: TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274392
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| Hey Jason, thanks for getting back to me...I was starting to wonder if my
| Technet connection was working?
|
| Okay so here are the results for the two tests you had me do.
|
| #1) Ran the SFC commands as instructed, no changes, rebooted, still no
| changes.
|
| #2) Booted to safe mode, the recording device is still missing the
recording
| tab, and the send-to option by right clicking on a file is not available
| (must be in safe mode) to be able to send to CD Rom
|
| In safe mode I deleted the drive, and rebooted again, allowed it to boot
| normal, and allowed windows to reinstall the drive.
|
| Still nothing...
|
| The IMAPI service is set to manual, and would normally start when needed,
| this is the default install of the service on this particular machine. I
| have (as mentioned before) another Notebook which is exactly the same in
| terms of hardware, and the services and regedit enttries as outlined in
| several of the KBs ref'ed, both machines are set up the same, but there
must
| be something that is altered somewhere for windows to not see it as a
| recording device.
|
| Thanks
| J
|
| "Jason Tan (MSFT)" wrote:
|
| > Hello,
| >
| > Thanks for posting!
| >
| > I am sorry for the delay and thank you for your patience here!
| >
| > From the post I understand that you unable to burn CD using windows XP
| > burning application. If I have misunderstood your concern please feel
free
| > to let me know.
| >
| > It seems that the MAPI CD-Burning COM Service cannot start normally
which
| > could cause the issue. Manages CD recording is using Image Mastering
| > Applications Programming Interface (IMAPI). If this service is stopped,
| > this computer will be unable to record CDs. If this service is
disabled,
| > any services that explicitly depend on it will fail to start.
| >
| > Base on my research I would like to provide you with the following
methods.
| >
| > Suggestion 1: Use SFC command to perform System File Check
| >
| > 1. Click Start menu -> Run menu
| > 2. Type "CMD" without quotation marks
| > 3. Type the below command
| > SFC /PURGECACHE
| > SFC /SCANONCE
| > The first command is used to purge the file cache and the second
command is
| > used to scan all protected system files during the next boot.
| > 4. Restart your machine. System will scan all protected system files
once
| > at the next boot.
| >
| > If the issue persists please go to next.
| >
| > Suggestion 2: Please boot the system into Safe Mode environment and
test
| > the issue. Safe Mode loads a minimally protected-mode configuration,
| > disabling Windows device drivers and using the standard VGA display
| > adapter.
| >
| > 1. Restart your computer and start pressing the F8 key on your
keyboard. On
| > a computer that is configured for booting to multiple operating
systems,
| > you can press the F8 key when you see the Boot Menu.
| > 2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
| > Mode with Networking, and then press ENTER.
| > 3. If you are running other operating systems on the computer, click
| > Microsoft Windows on the list that is displayed and then press ENTER.
| >
| > Hope the information helps. If there is anything that is unclear,
please
| > feel free to let me know.
| >
| > Best Regards,
| >
| > Jason Tan
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| >
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Recording Tab Missing
| > | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| > | X-WBNR-Posting-Host: 209.217.222.70
| > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| > | References: <[email protected]>
| > | Subject: RE: Recording Tab Missing
| > | Date: Fri, 24 Feb 2006 12:35:28 -0800
| > | Lines: 69
| > | Message-ID: <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windowsxp.hardware
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:274094
| > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| > |
| > | ADDITIONAL INFO -
| > |
| > | I confirmed that the CD Burner still works.
| > |
| > | 1) Installed Alchohol 120% - created an image from another cd, then
| > burned
| > | the image back out to a new CD, verified I could read the new CD.
| > |
| > | 2) Contacted SONY, their solution was to reinstall the whole restore
CD...
| > |
| > | Not for nothing, why is that always the solution - reinstall
everything...
| > |
| > | J
| > |
| > | "Smurfman" wrote:
| > |
| > | > My post in is regards to the "Recording Tab" missing for the
properties
| > of my
| > | > drive.
| > | >
| > | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a Sony
| > VAIO,
| > | > VGN-A270B notebook. (Previously it worked just fine.)
| > | >
| > | > 2) If I attempt to send files to the CD Drive, I get an error
message,
| > | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| > | >
| > | > 3) I read the KB to make sure the drive type is correct in the
Registy,
| > it
| > | > looks as follows: (And appears to be fine.)
| > | >
| > | > Windows Registry Editor Version 5.00
| > | >
| > | >
| >
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| > | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| > | > "Drive Type"=dword:00000001
| > | > "CurrentCDWriteSpeed"=dword:ffffffff
| > | > "MaxCDWriteSpeed"=dword:00000018
| > | >
| > | > 4) I do not have any other burning software installed.
| > | >
| > | > 5) Looked at the KB that talked about making sure the IMAPI CD
Burning
| > | > service was running, it was not, I set it to Auto, and started the
| > service,
| > | > but nothing changed. Rebooted and the service started and then
| > stopped, the
| > | > event log did not record an error.
| > | >
| > | > "The IMAPI CD-Burning COM Service service was successfully sent a
start
| > | > control."
| > | >
| > | > "The IMAPI CD-Burning COM Service service entered the running
state."
| > | >
| > | > "The IMAPI CD-Burning COM Service service entered the stopped
state."
| > | >
| > | > All within a second.
| > | >
 
Ad

Advertisements

J

Jason Tan

Hello,

Thanks for update!

I am sorry to know all the methods did not work so far. Based on the
further research please try the following methods.

Step 1:
==================
1. Open Registry Editor again.
2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
E-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
E-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.
6. Close Registry Editor.

NOTE : After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as
third-party CD recording software, you may need to reinstall that software.
If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer and then test the issue again.

Step 2: You may attempt to perform system restore to restore the previous
version of Windows XP If the issue occurred recently. For more information
please refer to the following article:

306084 How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/?id=306084

Step 3: Please attempt to perform an in-place upgrade of Windows XP.

For detailed information, please refer to the following article:

315341 How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/?id=315341

For more information about CD-R and CD-RW recording in Windows XP, please
visit the following Microsoft Web site:

Description of CD-R and CD-RW recording in Windows XP
http://support.microsoft.com/kb/279157

How to copy information to a CD in Windows XP
http://support.microsoft.com/kb/q306524/

Hope the information helps. I look forward to your update.

Best Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Recording Tab Missing
| thread-index: AcY9QQyAIpyTGg4RRU6Vyvnx81+SAQ==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: RE: Recording Tab Missing
| Date: Wed, 1 Mar 2006 07:01:41 -0800
| Lines: 382
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windowsxp.hardware
| Path: TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274487
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| (Responses Below)
|
| "Jason Tan (MSFT)" wrote:
|
| > Hello J,
| >
| > Thank you for your response!
| >
| > From your description it appears that another sony laptop of same model
| > also experience this issue. To isolate the issue I suggest you update
the
| > BIOS and drivers for the CDRW drive to the latest version. You may
download
| > and install the drivers from the following URL.
| >
|
| *** This statement is incorrect, the other machine is the exact same
| notebook, and EVERYTHING FUNCTIONS PROPERLY ***
|
| > Updated Drivers and Software - Microsoft Windows XP
| >
<http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Updates>
|
| *** I will look into this... please note as described below, everything
| worked before, sometime around installing Visual Studio 2005 Pro, and
Windows
| Updates ***
|
| > Please try the following steps after the updates.
| >
| > Step 1: To avoid the effect of third-party program I suggest you
| > temporarily uninstall all third-party CD burning applications.
| >
|
| *** As I already mentioned, there are no Third Party programs installed
for
| burning. ***
|
| > Step 2: Please doulbe confirm that you can display the Recording tab
based
| > on the following article. It appears that the drive type should be 2 if
it
| > is a CD-RW since it is a CD-RW/DVD ROM.
| >
|
| *** I thought I explained this as well, I even posted the Registry
settings
| for the key in reference to the KB that talks about enabling the
Recording
| Tab. I compared the two machines, the one working, and one not working,
and
| noted that both machines have the exact smae registry setting for the
type of
| drive. I noted that the setting was a 1 for CD-R in both cases, I tried
a 2
| but there was no change in bahavior. Based on KB 316529...below . The
| registry looks like this...
|
| [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| "Drive Type"=dword:00000001
| "CurrentCDWriteSpeed"=dword:ffffffff
| "MaxCDWriteSpeed"=dword:00000018
|
| ***
|
| > 316529 CD-R drive or CD-RW drive is not recognized as a recordable
device
| > <http://support.microsoft.com/default.aspx?scid=kb;en-us;316529>
| >
| > Step 3. If the Recording tab is displayed you can refer to the
following
| > method to fix the issue.
| >
| *** Recording tab is not there... (not Applicable) ***
|
| > 826510 You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW
| > combination drive
| > <http://support.microsoft.com/default.aspx?scid=kb;EN-US;826510>
| >
|
| *** This drive is not a RAM drive, although I looked at the notes on the
| CDFS and it seems that everything here revolves around the Recording Tab
| missing... Although I have a question in this regard, how do I know if
the
| computer is seeing the correct file system for burning, I was looking at
| HKLM\SOFTWARE\Microsoft\Windows\Current Version\Explorer\CD
Burning\Excluded
| FS which made me start thinking I wonder if the OS thinks that the drive
just
| cant burn from the allowable media? I don't know reaching I suppose. ***
|
| > Step 4: Please confirm if you enalbled the following corresponding
group
| > policy that can turn this off.
| >
| > User configuration\Windows Components\Windows Explorer\Remove CD Burner
| > Features
| >
| > It modifies the following registry key:
| >
| >
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
| > r\NoCDBurning
| > Reg_DWORD
| > 0 or 1
| >
|
| *** I found this KB, and looked at this setting as well... I have pasted
| the policies that are in affect for my machine. I even tried to enable
the
| policy by adding the key manually to the registry and setting it to a 0,
this
| did nothing as well.
|
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explor
er]
| "NoDriveTypeAutoRun"=dword:000000b5
| "NoAutoUpdate"=dword:00000001
| "NoDesktopCleanupWizard"=dword:00000001
|
| ***
|
| > Please verify the registry key. If so, you may delete this registry
key.
| >
| > If the issue still persists please help to confirm the following
| > information for further research.
| >
| > 1. What happened before the issue occur?
|
| *** Everything worked exactly as exected, in fact I used the "Send To"
| feature a lot, in order to just put a few files on a disc. I just can't
put
| my finger on exactly when it stopped working and I started getting this
error.
|
| Please not, that in the past if I had a blank CD-R in the drive, I could
| open my computer, then open the CD Rom drive and I would see a blank
screen,
| from there I could even drag and drop files to the drive and it would
| automatically add them to the staging area.
|
| Now all I get is the "Incorrect Function" error "E:\Not Accessable" error.
|
| ***
|
| > 2. Are the computer a stand alone PC or a domain member?
| >
|
| *** The machine is a Domain Member, but takes no policy regarding cd
burning
| as show above, the other notebook that is NOT affected, is in the same
| Container and takes the same GP for the domain and such. HOWEVER this
| machine works, I felt safe in ruling this out as an issue. In fact GP
Results
| reports show nothing unusual, I log in as a domain admin, I even logged
in
| with the local admin account, no difference ***
|
| > Hope the information helps. If there is anything that is unclear,
please
| > feel free to let me know.
| >
|
| *** Thanks ***
|
| > Best Regards,
| >
| > Jason Tan
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| >
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: Recording Tab Missing
| > | thread-index: AcY8gzgfPezJp5nTT8u7QewP9nG7yQ==
| > | X-WBNR-Posting-Host: 209.217.222.70
| > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: RE: Recording Tab Missing
| > | Date: Tue, 28 Feb 2006 08:22:50 -0800
| > | Lines: 200
| > | Message-ID: <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windowsxp.hardware
| > | Path: TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274392
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| > |
| > | Hey Jason, thanks for getting back to me...I was starting to wonder
if my
| > | Technet connection was working?
| > |
| > | Okay so here are the results for the two tests you had me do.
| > |
| > | #1) Ran the SFC commands as instructed, no changes, rebooted, still
no
| > | changes.
| > |
| > | #2) Booted to safe mode, the recording device is still missing the
| > recording
| > | tab, and the send-to option by right clicking on a file is not
available
| > | (must be in safe mode) to be able to send to CD Rom
| > |
| > | In safe mode I deleted the drive, and rebooted again, allowed it to
boot
| > | normal, and allowed windows to reinstall the drive.
| > |
| > | Still nothing...
| > |
| > | The IMAPI service is set to manual, and would normally start when
needed,
| > | this is the default install of the service on this particular
machine. I
| > | have (as mentioned before) another Notebook which is exactly the same
in
| > | terms of hardware, and the services and regedit enttries as outlined
in
| > | several of the KBs ref'ed, both machines are set up the same, but
there
| > must
| > | be something that is altered somewhere for windows to not see it as a
| > | recording device.
| > |
| > | Thanks
| > | J
| > |
| > | "Jason Tan (MSFT)" wrote:
| > |
| > | > Hello,
| > | >
| > | > Thanks for posting!
| > | >
| > | > I am sorry for the delay and thank you for your patience here!
| > | >
| > | > From the post I understand that you unable to burn CD using windows
XP
| > | > burning application. If I have misunderstood your concern please
feel
| > free
| > | > to let me know.
| > | >
| > | > It seems that the MAPI CD-Burning COM Service cannot start normally
| > which
| > | > could cause the issue. Manages CD recording is using Image
Mastering
| > | > Applications Programming Interface (IMAPI). If this service is
stopped,
| > | > this computer will be unable to record CDs. If this service is
| > disabled,
| > | > any services that explicitly depend on it will fail to start.
| > | >
| > | > Base on my research I would like to provide you with the following
| > methods.
| > | >
| > | > Suggestion 1: Use SFC command to perform System File Check
| > | >
| > | > 1. Click Start menu -> Run menu
| > | > 2. Type "CMD" without quotation marks
| > | > 3. Type the below command
| > | > SFC /PURGECACHE
| > | > SFC /SCANONCE
| > | > The first command is used to purge the file cache and the second
| > command is
| > | > used to scan all protected system files during the next boot.
| > | > 4. Restart your machine. System will scan all protected system
files
| > once
| > | > at the next boot.
| > | >
| > | > If the issue persists please go to next.
| > | >
| > | > Suggestion 2: Please boot the system into Safe Mode environment and
| > test
| > | > the issue. Safe Mode loads a minimally protected-mode
configuration,
| > | > disabling Windows device drivers and using the standard VGA display
| > | > adapter.
| > | >
| > | > 1. Restart your computer and start pressing the F8 key on your
| > keyboard. On
| > | > a computer that is configured for booting to multiple operating
| > systems,
| > | > you can press the F8 key when you see the Boot Menu.
| > | > 2. In "Windows Advanced Option Menu", use the arrow keys to select
Safe
| > | > Mode with Networking, and then press ENTER.
| > | > 3. If you are running other operating systems on the computer,
click
| > | > Microsoft Windows on the list that is displayed and then press
ENTER.
| > | >
| > | > Hope the information helps. If there is anything that is unclear,
| > please
| > | > feel free to let me know.
| > | >
| > | > Best Regards,
| > | >
| > | > Jason Tan
| > | >
| > | > Microsoft Online Partner Support
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | >
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | >
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Recording Tab Missing
| > | > | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| > | > | X-WBNR-Posting-Host: 209.217.222.70
| > | > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| > | > | References: <[email protected]>
| > | > | Subject: RE: Recording Tab Missing
| > | > | Date: Fri, 24 Feb 2006 12:35:28 -0800
| > | > | Lines: 69
| > | > | Message-ID: <[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | > | Newsgroups: microsoft.public.windowsxp.hardware
| > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.hardware:274094
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| > | > |
| > | > | ADDITIONAL INFO -
| > | > |
| > | > | I confirmed that the CD Burner still works.
| > | > |
| > | > | 1) Installed Alchohol 120% - created an image from another cd,
then
| > | > burned
| > | > | the image back out to a new CD, verified I could read the new CD.
| > | > |
| > | > | 2) Contacted SONY, their solution was to reinstall the whole
restore
| > CD...
| > | > |
| > | > | Not for nothing, why is that always the solution - reinstall
| > everything...
| > | > |
| > | > | J
| > | > |
| > | > | "Smurfman" wrote:
| > | > |
| > | > | > My post in is regards to the "Recording Tab" missing for the
| > properties
| > | > of my
| > | > | > drive.
| > | > | >
| > | > | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in a
Sony
| > | > VAIO,
| > | > | > VGN-A270B notebook. (Previously it worked just fine.)
| > | > | >
| > | > | > 2) If I attempt to send files to the CD Drive, I get an error
| > message,
| > | > | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| > | > | >
| > | > | > 3) I read the KB to make sure the drive type is correct in the
| > Registy,
| > | > it
| > | > | > looks as follows: (And appears to be fine.)
| > | > | >
| > | > | > Windows Registry Editor Version 5.00
| > | > | >
| > | > | >
| > | >
| >
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| > | > | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| > | > | > "Drive Type"=dword:00000001
| > | > | > "CurrentCDWriteSpeed"=dword:ffffffff
| > | > | > "MaxCDWriteSpeed"=dword:00000018
| > | > | >
| > | > | > 4) I do not have any other burning software installed.
| > | > | >
| > | > | > 5) Looked at the KB that talked about making sure the IMAPI CD
| > Burning
| > | > | > service was running, it was not, I set it to Auto, and started
the
| > | > service,
| > | > | > but nothing changed. Rebooted and the service started and then
| > | > stopped, the
| > | > | > event log did not record an error.
| > | > | >
| > | > | > "The IMAPI CD-Burning COM Service service was successfully sent
a
| > start
| > | > | > control."
| > | > | >
| > | > | > "The IMAPI CD-Burning COM Service service entered the running
| > state."
| > | > | >
| > | > | > "The IMAPI CD-Burning COM Service service entered the stopped
| > state."
| > | > | >
| > | > | > All within a second.
| > | > | >
|
 
Ad

Advertisements

J

Jason Tan

WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.

--------------------
| Newsgroups: microsoft.public.windowsxp.hardware
| From: (e-mail address removed) (Jason Tan (MSFT))
| Organization: Microsoft
| Date: Thu, 02 Mar 2006 09:07:14 GMT
| Subject: RE: Recording Tab Missing
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| Hello,
|
| Thanks for update!
|
| I am sorry to know all the methods did not work so far. Based on the
| further research please try the following methods.
|
| Step 1:
| ==================
| 1. Open Registry Editor again.
| 2. Locate the UpperFilters value under the following key in the
registry:
|
|
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
| E-BFC1-08002BE10318}
|
| 3. On the Edit menu, click Delete, and then click OK.
| 4. Locate the LowerFilters value under the same key in the registry:
|
|
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
| E-BFC1-08002BE10318}
|
| 5. On the Edit menu, click Delete, and then click OK.
| 6. Close Registry Editor.
|
| NOTE : After you remove the Upperfilters value and the Lowerfilters
value,
| if you notice lost functionality in a particular program, such as
| third-party CD recording software, you may need to reinstall that
software.
| If the problem recurs, consult with the software vendor for assistance.
|
| 7. Restart your computer and then test the issue again.
|
| Step 2: You may attempt to perform system restore to restore the previous
| version of Windows XP If the issue occurred recently. For more
information
| please refer to the following article:
|
| 306084 How to restore the operating system to a previous state in Windows
XP
| http://support.microsoft.com/?id=306084
|
| Step 3: Please attempt to perform an in-place upgrade of Windows XP.
|
| For detailed information, please refer to the following article:
|
| 315341 How to perform an in-place upgrade (reinstallation) of Windows XP
| http://support.microsoft.com/?id=315341
|
| For more information about CD-R and CD-RW recording in Windows XP, please
| visit the following Microsoft Web site:
|
| Description of CD-R and CD-RW recording in Windows XP
| http://support.microsoft.com/kb/279157
|
| How to copy information to a CD in Windows XP
| http://support.microsoft.com/kb/q306524/
|
| Hope the information helps. I look forward to your update.
|
| Best Regards,
|
| Jason Tan
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
|
| =====================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
|
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Recording Tab Missing
| | thread-index: AcY9QQyAIpyTGg4RRU6Vyvnx81+SAQ==
| | X-WBNR-Posting-Host: 209.217.222.70
| | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| | Subject: RE: Recording Tab Missing
| | Date: Wed, 1 Mar 2006 07:01:41 -0800
| | Lines: 382
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | Newsgroups: microsoft.public.windowsxp.hardware
| | Path: TK2MSFTNGXA03.phx.gbl
| | Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274487
| | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| |
| | (Responses Below)
| |
| | "Jason Tan (MSFT)" wrote:
| |
| | > Hello J,
| | >
| | > Thank you for your response!
| | >
| | > From your description it appears that another sony laptop of same
model
| | > also experience this issue. To isolate the issue I suggest you update
| the
| | > BIOS and drivers for the CDRW drive to the latest version. You may
| download
| | > and install the drivers from the following URL.
| | >
| |
| | *** This statement is incorrect, the other machine is the exact same
| | notebook, and EVERYTHING FUNCTIONS PROPERLY ***
| |
| | > Updated Drivers and Software - Microsoft Windows XP
| | >
|
<http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Updates>
| |
| | *** I will look into this... please note as described below, everything
| | worked before, sometime around installing Visual Studio 2005 Pro, and
| Windows
| | Updates ***
| |
| | > Please try the following steps after the updates.
| | >
| | > Step 1: To avoid the effect of third-party program I suggest you
| | > temporarily uninstall all third-party CD burning applications.
| | >
| |
| | *** As I already mentioned, there are no Third Party programs installed
| for
| | burning. ***
| |
| | > Step 2: Please doulbe confirm that you can display the Recording tab
| based
| | > on the following article. It appears that the drive type should be 2
if
| it
| | > is a CD-RW since it is a CD-RW/DVD ROM.
| | >
| |
| | *** I thought I explained this as well, I even posted the Registry
| settings
| | for the key in reference to the KB that talks about enabling the
| Recording
| | Tab. I compared the two machines, the one working, and one not
working,
| and
| | noted that both machines have the exact smae registry setting for the
| type of
| | drive. I noted that the setting was a 1 for CD-R in both cases, I
tried
| a 2
| | but there was no change in bahavior. Based on KB 316529...below . The
| | registry looks like this...
| |
| |
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| | Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| | "Drive Type"=dword:00000001
| | "CurrentCDWriteSpeed"=dword:ffffffff
| | "MaxCDWriteSpeed"=dword:00000018
| |
| | ***
| |
| | > 316529 CD-R drive or CD-RW drive is not recognized as a recordable
| device
| | > <http://support.microsoft.com/default.aspx?scid=kb;en-us;316529>
| | >
| | > Step 3. If the Recording tab is displayed you can refer to the
| following
| | > method to fix the issue.
| | >
| | *** Recording tab is not there... (not Applicable) ***
| |
| | > 826510 You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW
| | > combination drive
| | > <http://support.microsoft.com/default.aspx?scid=kb;EN-US;826510>
| | >
| |
| | *** This drive is not a RAM drive, although I looked at the notes on
the
| | CDFS and it seems that everything here revolves around the Recording
Tab
| | missing... Although I have a question in this regard, how do I know if
| the
| | computer is seeing the correct file system for burning, I was looking
at
| | HKLM\SOFTWARE\Microsoft\Windows\Current Version\Explorer\CD
| Burning\Excluded
| | FS which made me start thinking I wonder if the OS thinks that the
drive
| just
| | cant burn from the allowable media? I don't know reaching I suppose.
***
| |
| | > Step 4: Please confirm if you enalbled the following corresponding
| group
| | > policy that can turn this off.
| | >
| | > User configuration\Windows Components\Windows Explorer\Remove CD
Burner
| | > Features
| | >
| | > It modifies the following registry key:
| | >
| | >
|
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
| | > r\NoCDBurning
| | > Reg_DWORD
| | > 0 or 1
| | >
| |
| | *** I found this KB, and looked at this setting as well... I have
pasted
| | the policies that are in affect for my machine. I even tried to enable
| the
| | policy by adding the key manually to the registry and setting it to a
0,
| this
| | did nothing as well.
| |
|
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explor
| er]
| | "NoDriveTypeAutoRun"=dword:000000b5
| | "NoAutoUpdate"=dword:00000001
| | "NoDesktopCleanupWizard"=dword:00000001
| |
| | ***
| |
| | > Please verify the registry key. If so, you may delete this registry
| key.
| | >
| | > If the issue still persists please help to confirm the following
| | > information for further research.
| | >
| | > 1. What happened before the issue occur?
| |
| | *** Everything worked exactly as exected, in fact I used the "Send To"
| | feature a lot, in order to just put a few files on a disc. I just
can't
| put
| | my finger on exactly when it stopped working and I started getting this
| error.
| |
| | Please not, that in the past if I had a blank CD-R in the drive, I
could
| | open my computer, then open the CD Rom drive and I would see a blank
| screen,
| | from there I could even drag and drop files to the drive and it would
| | automatically add them to the staging area.
| |
| | Now all I get is the "Incorrect Function" error "E:\Not Accessable"
error.
| |
| | ***
| |
| | > 2. Are the computer a stand alone PC or a domain member?
| | >
| |
| | *** The machine is a Domain Member, but takes no policy regarding cd
| burning
| | as show above, the other notebook that is NOT affected, is in the same
| | Container and takes the same GP for the domain and such. HOWEVER this
| | machine works, I felt safe in ruling this out as an issue. In fact GP
| Results
| | reports show nothing unusual, I log in as a domain admin, I even logged
| in
| | with the local admin account, no difference ***
| |
| | > Hope the information helps. If there is anything that is unclear,
| please
| | > feel free to let me know.
| | >
| |
| | *** Thanks ***
| |
| | > Best Regards,
| | >
| | > Jason Tan
| | >
| | > Microsoft Online Partner Support
| | > Get Secure! - www.microsoft.com/security
| | >
| | > =====================================================
| | >
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from your issue.
| | >
| | > =====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | >
| | >
| | >
| | > --------------------
| | > | Thread-Topic: Recording Tab Missing
| | > | thread-index: AcY8gzgfPezJp5nTT8u7QewP9nG7yQ==
| | > | X-WBNR-Posting-Host: 209.217.222.70
| | > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| | > | References: <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > | Subject: RE: Recording Tab Missing
| | > | Date: Tue, 28 Feb 2006 08:22:50 -0800
| | > | Lines: 200
| | > | Message-ID: <[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | > | Newsgroups: microsoft.public.windowsxp.hardware
| | > | Path: TK2MSFTNGXA03.phx.gbl
| | > | Xref: TK2MSFTNGXA03.phx.gbl
microsoft.public.windowsxp.hardware:274392
| | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| | > |
| | > | Hey Jason, thanks for getting back to me...I was starting to wonder
| if my
| | > | Technet connection was working?
| | > |
| | > | Okay so here are the results for the two tests you had me do.
| | > |
| | > | #1) Ran the SFC commands as instructed, no changes, rebooted, still
| no
| | > | changes.
| | > |
| | > | #2) Booted to safe mode, the recording device is still missing the
| | > recording
| | > | tab, and the send-to option by right clicking on a file is not
| available
| | > | (must be in safe mode) to be able to send to CD Rom
| | > |
| | > | In safe mode I deleted the drive, and rebooted again, allowed it to
| boot
| | > | normal, and allowed windows to reinstall the drive.
| | > |
| | > | Still nothing...
| | > |
| | > | The IMAPI service is set to manual, and would normally start when
| needed,
| | > | this is the default install of the service on this particular
| machine. I
| | > | have (as mentioned before) another Notebook which is exactly the
same
| in
| | > | terms of hardware, and the services and regedit enttries as
outlined
| in
| | > | several of the KBs ref'ed, both machines are set up the same, but
| there
| | > must
| | > | be something that is altered somewhere for windows to not see it as
a
| | > | recording device.
| | > |
| | > | Thanks
| | > | J
| | > |
| | > | "Jason Tan (MSFT)" wrote:
| | > |
| | > | > Hello,
| | > | >
| | > | > Thanks for posting!
| | > | >
| | > | > I am sorry for the delay and thank you for your patience here!
| | > | >
| | > | > From the post I understand that you unable to burn CD using
windows
| XP
| | > | > burning application. If I have misunderstood your concern please
| feel
| | > free
| | > | > to let me know.
| | > | >
| | > | > It seems that the MAPI CD-Burning COM Service cannot start
normally
| | > which
| | > | > could cause the issue. Manages CD recording is using Image
| Mastering
| | > | > Applications Programming Interface (IMAPI). If this service is
| stopped,
| | > | > this computer will be unable to record CDs. If this service is
| | > disabled,
| | > | > any services that explicitly depend on it will fail to start.
| | > | >
| | > | > Base on my research I would like to provide you with the
following
| | > methods.
| | > | >
| | > | > Suggestion 1: Use SFC command to perform System File Check
| | > | >
| | > | > 1. Click Start menu -> Run menu
| | > | > 2. Type "CMD" without quotation marks
| | > | > 3. Type the below command
| | > | > SFC /PURGECACHE
| | > | > SFC /SCANONCE
| | > | > The first command is used to purge the file cache and the second
| | > command is
| | > | > used to scan all protected system files during the next boot.
| | > | > 4. Restart your machine. System will scan all protected system
| files
| | > once
| | > | > at the next boot.
| | > | >
| | > | > If the issue persists please go to next.
| | > | >
| | > | > Suggestion 2: Please boot the system into Safe Mode environment
and
| | > test
| | > | > the issue. Safe Mode loads a minimally protected-mode
| configuration,
| | > | > disabling Windows device drivers and using the standard VGA
display
| | > | > adapter.
| | > | >
| | > | > 1. Restart your computer and start pressing the F8 key on your
| | > keyboard. On
| | > | > a computer that is configured for booting to multiple operating
| | > systems,
| | > | > you can press the F8 key when you see the Boot Menu.
| | > | > 2. In "Windows Advanced Option Menu", use the arrow keys to
select
| Safe
| | > | > Mode with Networking, and then press ENTER.
| | > | > 3. If you are running other operating systems on the computer,
| click
| | > | > Microsoft Windows on the list that is displayed and then press
| ENTER.
| | > | >
| | > | > Hope the information helps. If there is anything that is unclear,
| | > please
| | > | > feel free to let me know.
| | > | >
| | > | > Best Regards,
| | > | >
| | > | > Jason Tan
| | > | >
| | > | > Microsoft Online Partner Support
| | > | > Get Secure! - www.microsoft.com/security
| | > | >
| | > | > =====================================================
| | > | >
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | >
| | > | > =====================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > rights.
| | > | >
| | > | > --------------------
| | > | > | Thread-Topic: Recording Tab Missing
| | > | > | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| | > | > | X-WBNR-Posting-Host: 209.217.222.70
| | > | > | From: "=?Utf-8?B?U211cmZtYW4=?=" <[email protected]>
| | > | > | References:
<[email protected]>
| | > | > | Subject: RE: Recording Tab Missing
| | > | > | Date: Fri, 24 Feb 2006 12:35:28 -0800
| | > | > | Lines: 69
| | > | > | Message-ID: <[email protected]>
| | > | > | MIME-Version: 1.0
| | > | > | Content-Type: text/plain;
| | > | > | charset="Utf-8"
| | > | > | Content-Transfer-Encoding: 7bit
| | > | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | Content-Class: urn:content-classes:message
| | > | > | Importance: normal
| | > | > | Priority: normal
| | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | > | > | Newsgroups: microsoft.public.windowsxp.hardware
| | > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | > | > | Xref: TK2MSFTNGXA01.phx.gbl
| microsoft.public.windowsxp.hardware:274094
| | > | > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| | > | > |
| | > | > | ADDITIONAL INFO -
| | > | > |
| | > | > | I confirmed that the CD Burner still works.
| | > | > |
| | > | > | 1) Installed Alchohol 120% - created an image from another cd,
| then
| | > | > burned
| | > | > | the image back out to a new CD, verified I could read the new
CD.
| | > | > |
| | > | > | 2) Contacted SONY, their solution was to reinstall the whole
| restore
| | > CD...
| | > | > |
| | > | > | Not for nothing, why is that always the solution - reinstall
| | > everything...
| | > | > |
| | > | > | J
| | > | > |
| | > | > | "Smurfman" wrote:
| | > | > |
| | > | > | > My post in is regards to the "Recording Tab" missing for the
| | > properties
| | > | > of my
| | > | > | > drive.
| | > | > | >
| | > | > | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in
a
| Sony
| | > | > VAIO,
| | > | > | > VGN-A270B notebook. (Previously it worked just fine.)
| | > | > | >
| | > | > | > 2) If I attempt to send files to the CD Drive, I get an error
| | > message,
| | > | > | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| | > | > | >
| | > | > | > 3) I read the KB to make sure the drive type is correct in
the
| | > Registy,
| | > | > it
| | > | > | > looks as follows: (And appears to be fine.)
| | > | > | >
| | > | > | > Windows Registry Editor Version 5.00
| | > | > | >
| | > | > | >
| | > | >
| | >
| [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| | > | > | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| | > | > | > "Drive Type"=dword:00000001
| | > | > | > "CurrentCDWriteSpeed"=dword:ffffffff
| | > | > | > "MaxCDWriteSpeed"=dword:00000018
| | > | > | >
| | > | > | > 4) I do not have any other burning software installed.
| | > | > | >
| | > | > | > 5) Looked at the KB that talked about making sure the IMAPI
CD
| | > Burning
| | > | > | > service was running, it was not, I set it to Auto, and
started
| the
| | > | > service,
| | > | > | > but nothing changed. Rebooted and the service started and
then
| | > | > stopped, the
| | > | > | > event log did not record an error.
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service was successfully
sent
| a
| | > start
| | > | > | > control."
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service entered the running
| | > state."
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service entered the stopped
| | > state."
| | > | > | >
| | > | > | > All within a second.
| | > | > | >
| |
|
 

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