WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
--------------------
| Newsgroups: microsoft.public.windowsxp.hardware
| From: (e-mail address removed) (Jason Tan (MSFT))
| Organization: Microsoft
| Date: Thu, 02 Mar 2006 09:07:14 GMT
| Subject: RE: Recording Tab Missing
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| Hello,
|
| Thanks for update!
|
| I am sorry to know all the methods did not work so far. Based on the
| further research please try the following methods.
|
| Step 1:
| ==================
| 1. Open Registry Editor again.
| 2. Locate the UpperFilters value under the following key in the
registry:
|
|
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
| E-BFC1-08002BE10318}
|
| 3. On the Edit menu, click Delete, and then click OK.
| 4. Locate the LowerFilters value under the same key in the registry:
|
|
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
| E-BFC1-08002BE10318}
|
| 5. On the Edit menu, click Delete, and then click OK.
| 6. Close Registry Editor.
|
| NOTE : After you remove the Upperfilters value and the Lowerfilters
value,
| if you notice lost functionality in a particular program, such as
| third-party CD recording software, you may need to reinstall that
software.
| If the problem recurs, consult with the software vendor for assistance.
|
| 7. Restart your computer and then test the issue again.
|
| Step 2: You may attempt to perform system restore to restore the previous
| version of Windows XP If the issue occurred recently. For more
information
| please refer to the following article:
|
| 306084 How to restore the operating system to a previous state in Windows
XP
|
http://support.microsoft.com/?id=306084
|
| Step 3: Please attempt to perform an in-place upgrade of Windows XP.
|
| For detailed information, please refer to the following article:
|
| 315341 How to perform an in-place upgrade (reinstallation) of Windows XP
|
http://support.microsoft.com/?id=315341
|
| For more information about CD-R and CD-RW recording in Windows XP, please
| visit the following Microsoft Web site:
|
| Description of CD-R and CD-RW recording in Windows XP
|
http://support.microsoft.com/kb/279157
|
| How to copy information to a CD in Windows XP
|
http://support.microsoft.com/kb/q306524/
|
| Hope the information helps. I look forward to your update.
|
| Best Regards,
|
| Jason Tan
|
| Microsoft Online Partner Support
| Get Secure! -
www.microsoft.com/security
|
| =====================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
|
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Recording Tab Missing
| | thread-index: AcY9QQyAIpyTGg4RRU6Vyvnx81+SAQ==
| | X-WBNR-Posting-Host: 209.217.222.70
| | From: "=?Utf-8?B?U211cmZtYW4=?=" <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| | Subject: RE: Recording Tab Missing
| | Date: Wed, 1 Mar 2006 07:01:41 -0800
| | Lines: 382
| | Message-ID: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | Newsgroups: microsoft.public.windowsxp.hardware
| | Path: TK2MSFTNGXA03.phx.gbl
| | Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windowsxp.hardware:274487
| | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| |
| | (Responses Below)
| |
| | "Jason Tan (MSFT)" wrote:
| |
| | > Hello J,
| | >
| | > Thank you for your response!
| | >
| | > From your description it appears that another sony laptop of same
model
| | > also experience this issue. To isolate the issue I suggest you update
| the
| | > BIOS and drivers for the CDRW drive to the latest version. You may
| download
| | > and install the drivers from the following URL.
| | >
| |
| | *** This statement is incorrect, the other machine is the exact same
| | notebook, and EVERYTHING FUNCTIONS PROPERLY ***
| |
| | > Updated Drivers and Software - Microsoft Windows XP
| | >
|
<
http://esupport.sony.com/perl/swu-list.pl?mdl=VGNA270B&UpdateType=Updates>
| |
| | *** I will look into this... please note as described below, everything
| | worked before, sometime around installing Visual Studio 2005 Pro, and
| Windows
| | Updates ***
| |
| | > Please try the following steps after the updates.
| | >
| | > Step 1: To avoid the effect of third-party program I suggest you
| | > temporarily uninstall all third-party CD burning applications.
| | >
| |
| | *** As I already mentioned, there are no Third Party programs installed
| for
| | burning. ***
| |
| | > Step 2: Please doulbe confirm that you can display the Recording tab
| based
| | > on the following article. It appears that the drive type should be 2
if
| it
| | > is a CD-RW since it is a CD-RW/DVD ROM.
| | >
| |
| | *** I thought I explained this as well, I even posted the Registry
| settings
| | for the key in reference to the KB that talks about enabling the
| Recording
| | Tab. I compared the two machines, the one working, and one not
working,
| and
| | noted that both machines have the exact smae registry setting for the
| type of
| | drive. I noted that the setting was a 1 for CD-R in both cases, I
tried
| a 2
| | but there was no change in bahavior. Based on KB 316529...below . The
| | registry looks like this...
| |
| |
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| | Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| | "Drive Type"=dword:00000001
| | "CurrentCDWriteSpeed"=dword:ffffffff
| | "MaxCDWriteSpeed"=dword:00000018
| |
| | ***
| |
| | > 316529 CD-R drive or CD-RW drive is not recognized as a recordable
| device
| | > <
http://support.microsoft.com/default.aspx?scid=kb;en-us;316529>
| | >
| | > Step 3. If the Recording tab is displayed you can refer to the
| following
| | > method to fix the issue.
| | >
| | *** Recording tab is not there... (not Applicable) ***
| |
| | > 826510 You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW
| | > combination drive
| | > <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;826510>
| | >
| |
| | *** This drive is not a RAM drive, although I looked at the notes on
the
| | CDFS and it seems that everything here revolves around the Recording
Tab
| | missing... Although I have a question in this regard, how do I know if
| the
| | computer is seeing the correct file system for burning, I was looking
at
| | HKLM\SOFTWARE\Microsoft\Windows\Current Version\Explorer\CD
| Burning\Excluded
| | FS which made me start thinking I wonder if the OS thinks that the
drive
| just
| | cant burn from the allowable media? I don't know reaching I suppose.
***
| |
| | > Step 4: Please confirm if you enalbled the following corresponding
| group
| | > policy that can turn this off.
| | >
| | > User configuration\Windows Components\Windows Explorer\Remove CD
Burner
| | > Features
| | >
| | > It modifies the following registry key:
| | >
| | >
|
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explore
| | > r\NoCDBurning
| | > Reg_DWORD
| | > 0 or 1
| | >
| |
| | *** I found this KB, and looked at this setting as well... I have
pasted
| | the policies that are in affect for my machine. I even tried to enable
| the
| | policy by adding the key manually to the registry and setting it to a
0,
| this
| | did nothing as well.
| |
|
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explor
| er]
| | "NoDriveTypeAutoRun"=dword:000000b5
| | "NoAutoUpdate"=dword:00000001
| | "NoDesktopCleanupWizard"=dword:00000001
| |
| | ***
| |
| | > Please verify the registry key. If so, you may delete this registry
| key.
| | >
| | > If the issue still persists please help to confirm the following
| | > information for further research.
| | >
| | > 1. What happened before the issue occur?
| |
| | *** Everything worked exactly as exected, in fact I used the "Send To"
| | feature a lot, in order to just put a few files on a disc. I just
can't
| put
| | my finger on exactly when it stopped working and I started getting this
| error.
| |
| | Please not, that in the past if I had a blank CD-R in the drive, I
could
| | open my computer, then open the CD Rom drive and I would see a blank
| screen,
| | from there I could even drag and drop files to the drive and it would
| | automatically add them to the staging area.
| |
| | Now all I get is the "Incorrect Function" error "E:\Not Accessable"
error.
| |
| | ***
| |
| | > 2. Are the computer a stand alone PC or a domain member?
| | >
| |
| | *** The machine is a Domain Member, but takes no policy regarding cd
| burning
| | as show above, the other notebook that is NOT affected, is in the same
| | Container and takes the same GP for the domain and such. HOWEVER this
| | machine works, I felt safe in ruling this out as an issue. In fact GP
| Results
| | reports show nothing unusual, I log in as a domain admin, I even logged
| in
| | with the local admin account, no difference ***
| |
| | > Hope the information helps. If there is anything that is unclear,
| please
| | > feel free to let me know.
| | >
| |
| | *** Thanks ***
| |
| | > Best Regards,
| | >
| | > Jason Tan
| | >
| | > Microsoft Online Partner Support
| | > Get Secure! -
www.microsoft.com/security
| | >
| | > =====================================================
| | >
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from your issue.
| | >
| | > =====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | >
| | >
| | >
| | > --------------------
| | > | Thread-Topic: Recording Tab Missing
| | > | thread-index: AcY8gzgfPezJp5nTT8u7QewP9nG7yQ==
| | > | X-WBNR-Posting-Host: 209.217.222.70
| | > | From: "=?Utf-8?B?U211cmZtYW4=?=" <
[email protected]>
| | > | References: <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > | Subject: RE: Recording Tab Missing
| | > | Date: Tue, 28 Feb 2006 08:22:50 -0800
| | > | Lines: 200
| | > | Message-ID: <
[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | > | Newsgroups: microsoft.public.windowsxp.hardware
| | > | Path: TK2MSFTNGXA03.phx.gbl
| | > | Xref: TK2MSFTNGXA03.phx.gbl
microsoft.public.windowsxp.hardware:274392
| | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| | > |
| | > | Hey Jason, thanks for getting back to me...I was starting to wonder
| if my
| | > | Technet connection was working?
| | > |
| | > | Okay so here are the results for the two tests you had me do.
| | > |
| | > | #1) Ran the SFC commands as instructed, no changes, rebooted, still
| no
| | > | changes.
| | > |
| | > | #2) Booted to safe mode, the recording device is still missing the
| | > recording
| | > | tab, and the send-to option by right clicking on a file is not
| available
| | > | (must be in safe mode) to be able to send to CD Rom
| | > |
| | > | In safe mode I deleted the drive, and rebooted again, allowed it to
| boot
| | > | normal, and allowed windows to reinstall the drive.
| | > |
| | > | Still nothing...
| | > |
| | > | The IMAPI service is set to manual, and would normally start when
| needed,
| | > | this is the default install of the service on this particular
| machine. I
| | > | have (as mentioned before) another Notebook which is exactly the
same
| in
| | > | terms of hardware, and the services and regedit enttries as
outlined
| in
| | > | several of the KBs ref'ed, both machines are set up the same, but
| there
| | > must
| | > | be something that is altered somewhere for windows to not see it as
a
| | > | recording device.
| | > |
| | > | Thanks
| | > | J
| | > |
| | > | "Jason Tan (MSFT)" wrote:
| | > |
| | > | > Hello,
| | > | >
| | > | > Thanks for posting!
| | > | >
| | > | > I am sorry for the delay and thank you for your patience here!
| | > | >
| | > | > From the post I understand that you unable to burn CD using
windows
| XP
| | > | > burning application. If I have misunderstood your concern please
| feel
| | > free
| | > | > to let me know.
| | > | >
| | > | > It seems that the MAPI CD-Burning COM Service cannot start
normally
| | > which
| | > | > could cause the issue. Manages CD recording is using Image
| Mastering
| | > | > Applications Programming Interface (IMAPI). If this service is
| stopped,
| | > | > this computer will be unable to record CDs. If this service is
| | > disabled,
| | > | > any services that explicitly depend on it will fail to start.
| | > | >
| | > | > Base on my research I would like to provide you with the
following
| | > methods.
| | > | >
| | > | > Suggestion 1: Use SFC command to perform System File Check
| | > | >
| | > | > 1. Click Start menu -> Run menu
| | > | > 2. Type "CMD" without quotation marks
| | > | > 3. Type the below command
| | > | > SFC /PURGECACHE
| | > | > SFC /SCANONCE
| | > | > The first command is used to purge the file cache and the second
| | > command is
| | > | > used to scan all protected system files during the next boot.
| | > | > 4. Restart your machine. System will scan all protected system
| files
| | > once
| | > | > at the next boot.
| | > | >
| | > | > If the issue persists please go to next.
| | > | >
| | > | > Suggestion 2: Please boot the system into Safe Mode environment
and
| | > test
| | > | > the issue. Safe Mode loads a minimally protected-mode
| configuration,
| | > | > disabling Windows device drivers and using the standard VGA
display
| | > | > adapter.
| | > | >
| | > | > 1. Restart your computer and start pressing the F8 key on your
| | > keyboard. On
| | > | > a computer that is configured for booting to multiple operating
| | > systems,
| | > | > you can press the F8 key when you see the Boot Menu.
| | > | > 2. In "Windows Advanced Option Menu", use the arrow keys to
select
| Safe
| | > | > Mode with Networking, and then press ENTER.
| | > | > 3. If you are running other operating systems on the computer,
| click
| | > | > Microsoft Windows on the list that is displayed and then press
| ENTER.
| | > | >
| | > | > Hope the information helps. If there is anything that is unclear,
| | > please
| | > | > feel free to let me know.
| | > | >
| | > | > Best Regards,
| | > | >
| | > | > Jason Tan
| | > | >
| | > | > Microsoft Online Partner Support
| | > | > Get Secure! -
www.microsoft.com/security
| | > | >
| | > | > =====================================================
| | > | >
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | >
| | > | > =====================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > rights.
| | > | >
| | > | > --------------------
| | > | > | Thread-Topic: Recording Tab Missing
| | > | > | thread-index: AcY5gdkzUNVr6tD8QTyGLjy64HLFuw==
| | > | > | X-WBNR-Posting-Host: 209.217.222.70
| | > | > | From: "=?Utf-8?B?U211cmZtYW4=?=" <
[email protected]>
| | > | > | References:
<
[email protected]>
| | > | > | Subject: RE: Recording Tab Missing
| | > | > | Date: Fri, 24 Feb 2006 12:35:28 -0800
| | > | > | Lines: 69
| | > | > | Message-ID: <
[email protected]>
| | > | > | MIME-Version: 1.0
| | > | > | Content-Type: text/plain;
| | > | > | charset="Utf-8"
| | > | > | Content-Transfer-Encoding: 7bit
| | > | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | Content-Class: urn:content-classes:message
| | > | > | Importance: normal
| | > | > | Priority: normal
| | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | > | > | Newsgroups: microsoft.public.windowsxp.hardware
| | > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | > | > | Xref: TK2MSFTNGXA01.phx.gbl
| microsoft.public.windowsxp.hardware:274094
| | > | > | X-Tomcat-NG: microsoft.public.windowsxp.hardware
| | > | > |
| | > | > | ADDITIONAL INFO -
| | > | > |
| | > | > | I confirmed that the CD Burner still works.
| | > | > |
| | > | > | 1) Installed Alchohol 120% - created an image from another cd,
| then
| | > | > burned
| | > | > | the image back out to a new CD, verified I could read the new
CD.
| | > | > |
| | > | > | 2) Contacted SONY, their solution was to reinstall the whole
| restore
| | > CD...
| | > | > |
| | > | > | Not for nothing, why is that always the solution - reinstall
| | > everything...
| | > | > |
| | > | > | J
| | > | > |
| | > | > | "Smurfman" wrote:
| | > | > |
| | > | > | > My post in is regards to the "Recording Tab" missing for the
| | > properties
| | > | > of my
| | > | > | > drive.
| | > | > | >
| | > | > | > 1) The drive is a CD-R/RW-DVD-ROM Drive factory installed in
a
| Sony
| | > | > VAIO,
| | > | > | > VGN-A270B notebook. (Previously it worked just fine.)
| | > | > | >
| | > | > | > 2) If I attempt to send files to the CD Drive, I get an error
| | > message,
| | > | > | > "ERROR", "E:\ is not accessible" "Incorrect Function"
| | > | > | >
| | > | > | > 3) I read the KB to make sure the drive type is correct in
the
| | > Registy,
| | > | > it
| | > | > | > looks as follows: (And appears to be fine.)
| | > | > | >
| | > | > | > Windows Registry Editor Version 5.00
| | > | > | >
| | > | > | >
| | > | >
| | >
| [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD
| | > | > | > Burning\Drives\Volume{a95887c1-70a4-11d9-877d-806d6172696f}]
| | > | > | > "Drive Type"=dword:00000001
| | > | > | > "CurrentCDWriteSpeed"=dword:ffffffff
| | > | > | > "MaxCDWriteSpeed"=dword:00000018
| | > | > | >
| | > | > | > 4) I do not have any other burning software installed.
| | > | > | >
| | > | > | > 5) Looked at the KB that talked about making sure the IMAPI
CD
| | > Burning
| | > | > | > service was running, it was not, I set it to Auto, and
started
| the
| | > | > service,
| | > | > | > but nothing changed. Rebooted and the service started and
then
| | > | > stopped, the
| | > | > | > event log did not record an error.
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service was successfully
sent
| a
| | > start
| | > | > | > control."
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service entered the running
| | > state."
| | > | > | >
| | > | > | > "The IMAPI CD-Burning COM Service service entered the stopped
| | > state."
| | > | > | >
| | > | > | > All within a second.
| | > | > | >
| |
|
