Receiving I/O Error

[Guest]

Hello everyone - I need help!

I am trying to access some files (videos & photos) from a USB external hard
drive. However - when I try to open a few certain folders on the HD, It
freezes and eventually displays that the folder was not accessible and had an
I/O device error.
It has worked in the past and I have accessed these files many times in the
previous weeks/months. Is there something I can do?
I'm allowed to open numerous other files with no problems.

 

[Pegasus \(MVP\)]

Hello everyone - I need help!

I am trying to access some files (videos & photos) from a USB external
hard
drive. However - when I try to open a few certain folders on the HD, It
freezes and eventually displays that the folder was not accessible and had
an
I/O device error.
It has worked in the past and I have accessed these files many times in
the
previous weeks/months. Is there something I can do?
I'm allowed to open numerous other files with no problems.

See what the Event Viewer reports.

 

[smlunatick]

Hello everyone - I need help!

I am trying to access some files (videos & photos) from a USB external hard
drive. However - when I try to open a few certain folders on the HD, It
freezes and eventually displays that the folder was not accessible and had an
I/O device error.
It has worked in the past and I have accessed these files many times in the
previous weeks/months. Is there something I can do?
I'm allowed to open numerous other files with no problems.

Sounds/looks like the hard drive may be failing. Hard drives are a
mecanical device and they do fail. You need to run the USB drive
manufacturer's diagnostics but after saving the files you can
eleswhere.

 

[Guest]

"See what the Event Viewer reports. "


Sorry - I don't fully understand this reply.

 

[Guest]

Where do I find the hard drive manufacturer's diagnostics?

 

[Pegasus \(MVP\)]

"See what the Event Viewer reports. "


Sorry - I don't fully understand this reply.

If you don't understand such terms, click "Start / Help",
then search for Event Viewer. Right at the bottom there
is a nice menu item titled "Using Event Viewer".

There is a lot of help in Windows Help!

 

[Bob I]

Click Start, Help and Support, look up Event Viewer. (It records error
messages)

 

[Bob I]

At the web site they maintain. If its a Seagate drive, start at the
seagate web site, etc.