receiving email stopped 6/14

[L]

i suddenly stopped receiving email on 6/14. error message is: The connection
to the server has failed. Account: 'pop.west.cox.net', Server:
'pop.west.cox.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
i've called my provider and confirmed accounts and server are all correct.
they say it's my Norton 360. i checked w/Norton help website, tried turning
off and changing the firewall setting but doesn't work. now running a virus
scan. does the error message tell you anything?

 

[Frank Saunders MS-MVP IE,OE/WM]

i suddenly stopped receiving email on 6/14. error message is: The
connection
to the server has failed. Account: 'pop.west.cox.net', Server:
'pop.west.cox.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error:
10061, Error Number: 0x800CCC0E
i've called my provider and confirmed accounts and server are all correct.
they say it's my Norton 360. i checked w/Norton help website, tried
turning
off and changing the firewall setting but doesn't work. now running a
virus
scan. does the error message tell you anything?

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Gary VanderMolen]

Norton Antivirus is one of the three most likely to cause problems for
Windows Mail. The only way to confirm that it is the culprit is to do a
trial uninstall, then follow-up with their debris removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

If no improvement, you can always reinstall. If there is improvement,
we can recommend a free antivirus that is more compatible.

Another option is to upgrade to Windows Live Mail which is more resistant
to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview