Real Player Security Update Hosed Me -- Any Ideas?

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Guest

Hi folks,

Last night, when I was computer-ing along, a Real Networks window popped up
in the bottom right-hand corner of my screen, telling me I needed to click on
it to download a security-related patch. I did just that. It seemed legit,
since I've read in recent weeks about a security-related problem that Real
was having.

The unpleasant results (so far):

1) Brief "blue screen of death" on my computer screen -- had lots of words
on it, but I wasn't able to read them before what happened next (see No. 2).

2) Automatic restart.

3) Desktop eventually reappears. "Crisis averted," I foolishly think to
myself.

4) But when I try to use my computer, the screen goes black.

5) Now, I can't even restart my machine -- I turn it on, hear the fan very
briefly, and then ... nothing ... Windows doesn't start up, I can't seem to
start in Safe Mode, I tried hitting F8 to look for the "Last Good
Configuration" option .... but nothing. (Although sometimes I can get as far
as the page where "Last Good Configuration," "Start in Safe Mode," etc. are
listed -- but when I try selecting any of those options, nothing happens --
the screen always just ends up going black ... although the computer's power
is still clearly on.)

Once, after this started happening last night, I was able to get most of the
way through the Windows launch. But just when I thought that maybe, just
maybe I'd get far enough to uninstall this apparently nasty Real patch, the
screen went black again.

I've read about System Restore and some other Windows XP options, and I've
seen that others have had problems with this particular patch, but I haven't
read about anyone having the "screen goes black and stays that way" problem
that I'm having. System Restore *sounds* like a good potential solution ...
if only I could get Windows to actually boot up in the first place. :-(

If any of you have any ideas that I can try, I would really appreciate it.

If it helps ... I'm running Windows XP Home Edition, Version 2002, Service
Pack 2 and Real Player version 10.

Thanks!

Peter Vogt
(e-mail address removed)
 
These are signs of an unstable OS system possible due to a Virus or running a
registry changing program like Mechanic 7 or others but any may harm more
than they help specailly earlier versions that make changes to the registry
that are unknown including programs and OS missing or corrupted. If you can
not do a system restore see message from Computer too slow, cant even do
system restore 11/8/2007 Larry's reply 11/9/2007 how to repair OS without
losing your programs. Ways to recover Which says,
I know what you mean, mine was like that when returned from being repaired
from Sony. It had a major power supply failure, a blown capacitor in P/S.
They only tested if it would boot-up to the sceen, not if it was working or
stable. I was lucky, I had a second backup system First Defense with worked
at boot-up before windows startup and Safe mode. But before this on another
time, I got things back by using the Recovery factory disk or a Windows XP OS
disk and running only the OS repair function which repairs the OS of missing
or corrupted files. And not, the install or recovery functions which reformat
and reinstalls to the way it comes from the factory. If you are not sure if
you are doing the right one go back or reboot disk to restart. Once you are
sure you are doing OS repair proceed. you will have to reinstall all of the
windows updates no big deal if you have DSL or high-speed network, but it
works. Just Windows repair not the registiry or your installed programs. If
you think you have Virus and after getting your system to start, before
downloading Windows updates. Run a virus scan and make sure it is up to date.
You can go to their website and run their system scan before continuing with
updates.
 
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