Read Receipt Stops working in Outlook XP

[Guest]

I used to receive "Read" and "Delivered" receipts in Outlook XP without a
problem. However, since I haven't received any for a while, even though the
option is still checked to request both, I tested it by sending e-mail to
myself. Even though I do get the prompt telling me that the sender (i.e.
myself) has requested a receipt and asks if I want to send one (to which I
reply "yes"), the read receipt never arrives.

It isn't an ISP SMTP server issue, since receipts get sent and received fine
when I do it from Outlook Express. It's only Outlook XP where the receipts
are never received (even though it still gives the prompt when I send to
myself that "Sender has requested a read receipt. Do you want to send one?"
So obviously at least the REQUEST for a receipt is being properly sent. It's
just that they are never coming back anymore.

I've even tried re-installing Office XP and that hasn't helped either. One
clue that may or may not be significant is that I temporarily had the trial
version of Office 2003 installed and then decided not to pay for the upgrade,
instead uninstalling Office 2003 and reverting back to Office XP. The "read
receipt" problem appears to have coincided with the timeframe of when I
uninstalled the Office 2003 trial version and I've never been able to get it
to work in Office XP again.

I'm using Outlook XP on a Windows XP professional operation system.

Any help you could provide would be GREATLY appreciated. Thank you!

Ron

 

[Guest]

Hi Elton,
Do you use Outlook with Microsoft Exchange Server?
Look at the attached article ( see Message tracking under "More information")
http://support.microsoft.com/default.aspx?scid=kb;en-us;290854
Regards,

 

[Guest]

Thanks for the information, Dave. But I've never used Outlook with Microsoft
Exchange Server at all and while the "read receipt" feature used to work
without a problem, it now doesn't work at all and I can't figure out what has
changed, or how to get that functionality back again.

Ron