susan raisson smith
2. After installing McAfee VirusScan Enterprise 7.0.0,
I ran an anti-virus scan for infected files; no viruses were found.
Then, I ran IBM RecordNow.
You didn't mention which machine you are using - but I'll bet it's a
recent IBM A31p laptop with factory settings for IBM Veritas Record Now.
It has been publically confirmed by both McAfee & (privately at) IBM
that the combination of McAfee VirusScan 7 Professional anti-virus
software and IBM Veritas Record Now CDROM-recording software is the
leading cause of many a fatal problem on the recent IBM A31p laptops.
To fix these McAfee VirusScan Enterprise 7 vexing problems:
- Boot the IBM A31p laptop in Safe Mode (using the F8 key).
- Disable the following McAfee Virus Scan Services:
o McAfee Framework Service
o Network Associates McShield
o Network Associates Task Manager
- Reboot the IBM A31p in Normal Mode.
- Un-Install the IBM Veritas RecordNow software
(using the Add/Remove Programs control-panel applet, if it works).
- Reboot the IBM A31p (without the buggy McAfee VirusScan options).
- Set the McAfee Virus Scan Services back to the default mode:
o McAfee Framework Service -> Automatic
o Network Associates McShield -> Automatic
o Network Associates Task Manager -> Automatic
- Install the very latest version of IBM Veritas RecordNow software
in order to update both the Record Now software & the DLA.
(Make sure the IBM Veritas CD writer software is version 4.10,
Build 400B24a.330 or later for Windows XP or Windows 2000.)
(the same patch software works both for WinXP & Win2K).
- Reboot the IBM A31p laptop.
It's amazing there aren't more references to this vexing problem
on the Internet (I do not know why, but, anyone affected is hosed
without knowing this exact information).