Re: Windows XP cannot find '(null)' (virus or registry bug?)

  • Thread starter susan raisson smith
  • Start date

S

susan raisson smith

2. After installing McAfee VirusScan Enterprise 7.0.0,
I ran an anti-virus scan for infected files; no viruses were found.
Then, I ran IBM RecordNow.

You didn't mention which machine you are using - but I'll bet it's a
recent IBM A31p laptop with factory settings for IBM Veritas Record Now.

It has been publically confirmed by both McAfee & (privately at) IBM
that the combination of McAfee VirusScan 7 Professional anti-virus
software and IBM Veritas Record Now CDROM-recording software is the
leading cause of many a fatal problem on the recent IBM A31p laptops.

To fix these McAfee VirusScan Enterprise 7 vexing problems:
- Boot the IBM A31p laptop in Safe Mode (using the F8 key).
- Disable the following McAfee Virus Scan Services:
o McAfee Framework Service
o Network Associates McShield
o Network Associates Task Manager
- Reboot the IBM A31p in Normal Mode.
- Un-Install the IBM Veritas RecordNow software
(using the Add/Remove Programs control-panel applet, if it works).
- Reboot the IBM A31p (without the buggy McAfee VirusScan options).
- Set the McAfee Virus Scan Services back to the default mode:
o McAfee Framework Service -> Automatic
o Network Associates McShield -> Automatic
o Network Associates Task Manager -> Automatic
- Install the very latest version of IBM Veritas RecordNow software
in order to update both the Record Now software & the DLA.
(Make sure the IBM Veritas CD writer software is version 4.10,
Build 400B24a.330 or later for Windows XP or Windows 2000.)
(the same patch software works both for WinXP & Win2K).
- Reboot the IBM A31p laptop.

It's amazing there aren't more references to this vexing problem
on the Internet (I do not know why, but, anyone affected is hosed
without knowing this exact information).
 
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M

Maria Stella Sapienza

(e-mail address removed) (susan raisson smith) provided an excellent
suggestion, which solved the problem. However, Susan missed some steps,
so I will fix that below for others to benefit:
To fix these McAfee VirusScan Enterprise 7 vexing problems
caused by IBM RecordNow Drive Letter Access conflicting with
both McAfee anti virus software & Windowx XP Direct CD (DLA
and DCD perform similar functions yet they are incompatible
apparently, according to a live web chat with McAfee support)
- Boot the IBM A31p laptop in Safe Mode (using the F8 key).
- Disable the following McAfee Virus Scan Services:
by entering Start->Run->services.msc according to the
McAfee live chat support folks this afternoon
o McAfee Framework Service -> Disabled
o Network Associates McShield -> Disabled
o Network Associates Task Manager -> Disabled
- Reboot the IBM A31p in Normal Mode
- Un-Install IBM Veritas RecordNow (version 4.10 in my case)
Also, in my case, I uninstalled IBM Veritas RecordNow Update Manager,
and, just to be safe, I uninstalled IBM DLA (version 3.26).
(using the Add/Remove Programs control-panel applet, if it works).
- Reboot the IBM A31p (without the buggy McAfee VirusScan options).
- Set the McAfee Virus Scan Services back to the default mode:
again, using Start->Run->Services.msc
o McAfee Framework Service -> Automatic
o Network Associates McShield -> Automatic
o Network Associates Task Manager -> Automatic
- Install the very latest version of IBM Veritas RecordNow software
in order to update both the Record Now software & the DLA.
(Make sure the IBM Veritas CD writer software is version 4.10,
Build 400B24a.330 or later for Windows XP or Windows 2000.)
(the same patch software works both for WinXP & Win2K).
Actually, that is the OLD version, I think!
I installed IBM Veritas Record Now version 5.10 as CDWRITER.EXE
which also came with a new version of the IBM DLA (but not
the IBM Update Manager). The WindowsXP control panel
add/remove programs gives the "IBM DLA" version still as
IBM DLA version 3.60 and the "IBM RecordNow" version as 5.1
with additional support links of:
http://www.ibm.com/support and
http://support.sonic.com/downloads/engine.asp?lang={langTLA}
- Reboot the IBM A31p laptop in Windows XP or Windows 2000.
I also seem to need to fix some icon associations as most desktop
and program file icons seem to be wiped out (to a default icon)
but at least they work
Q: Does anyone know how to reset the desktop icons?)
It's amazing there aren't more references to this vexing problem
on the Internet (I do not know why, but, anyone affected is hosed
without knowing this exact information).
Q: Does anyone know the IBM support page on this subject?
Q: Does anyone know the McAfee support page on this subject?
 

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