Re-installing a Win98 program? (XP Home 2002 SP2)

D

Dudley Brooks

My OEM Win98 came with Quicken. I already had Quicken for DOS, which I
actually preferred. It ran perfectly well under 98, so I left it
installed and uninstalled Quicken for Win98.

Under XP Home 2002 SP2 (which I didn't install until I finally had to,
quite recently) Quicken for DOS still works just fine, but the DOS print
simulation for my Lexmark Z51 no longer works. So I want to re-install
Quicken for Win98.

But when I use my (HP) Application Recovery disk, I'm not able to
install it. I get a "not enough memory" error even trying to run the
installation program. My old computer already has its maximum possible
menu, 256K. So I assume that the memory problem is due to XP using more
memory. (I've also tried booting in Diagnostic Startup mode, but I
still get the memory message when I try to install.)

Any suggestions (other than rolling back to 98, re-installing Quicken,
then re-installing XP)?

Thanks.
 
C

Carey Frisch [MVP]

Consider purchasing a new version of Quicken
that is designed to work with Windows XP.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

---------------------------------------------------------------------------­-----

:

My OEM Win98 came with Quicken. I already had Quicken for DOS, which I
actually preferred. It ran perfectly well under 98, so I left it
installed and uninstalled Quicken for Win98.

Under XP Home 2002 SP2 (which I didn't install until I finally had to,
quite recently) Quicken for DOS still works just fine, but the DOS print
simulation for my Lexmark Z51 no longer works. So I want to re-install
Quicken for Win98.

But when I use my (HP) Application Recovery disk, I'm not able to
install it. I get a "not enough memory" error even trying to run the
installation program. My old computer already has its maximum possible
menu, 256K. So I assume that the memory problem is due to XP using more
memory. (I've also tried booting in Diagnostic Startup mode, but I
still get the memory message when I try to install.)

Any suggestions (other than rolling back to 98, re-installing Quicken,
then re-installing XP)?

Thanks.
 
D

Dudley Brooks

Carey said:
Consider purchasing a new version of Quicken
that is designed to work with Windows XP.

Thanks, but by "suggestions" I meant "suggestions on how to re-install
Quicken for 98". If it's not possible, then it's not.

Spending money on *anything* is not an option.
 
D

Dudley Brooks

D

Daave

Dudley Brooks said:
I was completely unaware of that. (Each new version of Windows seems
to come with a smaller and smaller user manual.) It didn't fix the
installation problem -- I still get the "not enough memory" message --
but I have several less-frequently used programs that no longer run
under XP that I'm anxious to try it on. Thanks!

If you provide more detailed information, perhaps someone here can help
you solve your particular problem.

What precisely do you do that produces this message?

What is the *exact* message? Please post all of the text. Also, post
back any significant error messages from Event Viewer. This page might
be helpful:

http://support.microsoft.com/kb/308427

Finally, what are the specs of this PC? Especially important: how much
RAM is installed? And what are your Virtual Memory settings? How large
is your hard drive, and how much free space does it have? And what does
"maximum possible menu, 256K" mean?
 
D

Dudley Brooks

Daave --

Thanks for your response. Sorry for my delay in answering -- out of
town.
If you provide more detailed information, perhaps someone here can help
you solve your particular problem.

What precisely do you do that produces this message?

What is the *exact* message? Please post all of the text.

The program I was trying to re-install (Quicken '97) came bundled with
my computer (HP Pavilion 6355). I had long ago uninstalled it because I
was happy with Quicken for DOS, which I had been using for years ("if it
ain't broke, don't fix it"). I now wanted to re-install it because the
DOS print emulation feature of my printer (Lexmark Z51), which worked
with Lexmark's Win98 drivers, no longer works under XP.

I used HP's Application Recovery disk. Clicking on recovery.exe first
produced the error message "Windows - No Disk. Exception Processing
Message c0000013 Parameters 75b6bf0c 4 75b6bf0c 75b6bf0c", with options
"Cancel", "Try Again", and "Continue". "Try Again" gave the same
result. "Continue" gave the same result the first time, but clicking it
a second time let the recovery program start.

The list of re-installable applications came up. I selected "Quicken
Special Edition by Intuit" and clicked "OK". I got the error message
"Application Recovery Error! There is not enough available memory to
launch the installation. Please close other running applications and
try again".

There were no other applications running at the time. However, I also
rebooted in Diagnostic Mode and tried again, but with the same result.
Also, post
back any significant error messages from Event Viewer. This page might
be helpful:

http://support.microsoft.com/kb/308427

I tried it again this morning, so the results would be at the top of
Event Viewer. Under "Applications" I got

Type Date Time Source Category Event User
----- --------- ---------- ----------------- -------- ----- ----
Error 8/20/2007 9:06:15 AM Application Error None 1001 N/A
Error 8/20/2007 9:06:10 AM Application Error None 1001 N/A

plus the name of the computer, "PAVILION".

Under "System", nothing.
Finally, what are the specs of this PC? Especially important: how much
RAM is installed? And what are your Virtual Memory settings? How large
is your hard drive, and how much free space does it have? And what does
"maximum possible menu, 256K" mean?

A late-night typo. I meant "maximum possible *memory*, 256K RAM". That
is, the maximum possible that my 1998 computer can use.

334 MHz Celeron CPU, 20GB HD with 1.07GB free.

Virtual memory: It was set at "Custom Size", Initial 384MB, Maximum
768MB. (The info at the bottom said "Minimum allowed 2MB, Recommended
382MB, Current 384MB".) I reset this to "System Managed Size" and tried
again, but with all the same results as before.
 
D

Daave

Dudley said:
Daave wrote:
Thanks for your response. Sorry for my delay in answering -- out of
town.

I had totally forgotten about this one! Welcome back.
The program I was trying to re-install (Quicken '97) came bundled with
my computer (HP Pavilion 6355). I had long ago uninstalled it
because I was happy with Quicken for DOS, which I had been using
for years ("if it ain't broke, don't fix it"). I now wanted to re-install it
because the DOS print emulation feature of my printer (Lexmark Z51),
which worked with Lexmark's Win98 drivers, no longer works under XP.

Do you have the latest XP drivers for your Lexmark Z51 installed?
I used HP's Application Recovery disk. Clicking on recovery.exe first
produced the error message "Windows - No Disk. Exception Processing
Message c0000013 Parameters 75b6bf0c 4 75b6bf0c 75b6bf0c", with
options "Cancel", "Try Again", and "Continue". "Try Again" gave the
same result. "Continue" gave the same result the first time, but clicking
it a second time let the recovery program start.

The list of re-installable applications came up. I selected "Quicken
Special Edition by Intuit" and clicked "OK". I got the error message
"Application Recovery Error! There is not enough available memory to
launch the installation. Please close other running applications and
try again".

I'm not familiar with your HP Application Recovery disk, so I won't be
able to help you there. I wonder if this disk only works if you have
your original 98 SE OS on your hard drive (I believe you said you had
upgraded to XP).
There were no other applications running at the time. However, I also
rebooted in Diagnostic Mode and tried again, but with the same result.


I tried it again this morning, so the results would be at the top of
Event Viewer. Under "Applications" I got

Type Date Time Source Category Event User
----- --------- ---------- ----------------- -------- ----- ----
Error 8/20/2007 9:06:15 AM Application Error None 1001 N/A
Error 8/20/2007 9:06:10 AM Application Error None 1001 N/A

plus the name of the computer, "PAVILION".

Under "System", nothing.

If you want to pursue this further, see:

http://support.microsoft.com/kb/308427
"How to view and manage event logs in Event Viewer in Windows XP"

Scroll down to "How to View Event Details," which gives you instructions
on how to copy and paste all the information.
A late-night typo. I meant "maximum possible *memory*, 256K RAM".
That is, the maximum possible that my 1998 computer can use.

334 MHz Celeron CPU, 20GB HD with 1.07GB free.

Good God! You're really pushing the envelope!

Unless the above is a typo, you need to reclaim more free space. I would
shoot for no more than 50% full (10 GB free). At the very least, make
sure your hard drive is absolutely no more than 85% full (3 GB free).

Your PC is not at all ideally suited to run XP, although it's possible.

Do you *have* to run XP? If not, I would save all your data, e-mails,
bookmarks, and other settings and reinstall 98. You could also opt for a
dual-boot, which would arguably be preferable to just running XP.
 
D

Dudley Brooks

Daave said:
I had totally forgotten about this one! Welcome back.


Do you have the latest XP drivers for your Lexmark Z51 installed?

Yep -- except that my printer is also so old that "latest" means 2001.
I'm not familiar with your HP Application Recovery disk, so I won't be
able to help you there. I wonder if this disk only works if you have
your original 98 SE OS on your hard drive (I believe you said you had
upgraded to XP).

It's possible, although it did get part way through the process before
giving the error message.
If you want to pursue this further, see:

http://support.microsoft.com/kb/308427
"How to view and manage event logs in Event Viewer in Windows XP"

Scroll down to "How to View Event Details," which gives you instructions
on how to copy and paste all the information.

Thanks. Here they are, for whatever it may be worth

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 08/20/2007
Time: 9:06:15 AM
User: N/A
Computer: PAVILION
Description:
Fault bucket 130061967.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 33 30 30 36 31 39 36 13006196
0010: 37 0d 0a 7..

-- and ---

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 08/20/2007
Time: 9:06:10 AM
User: N/A
Computer: PAVILION
Description:
Faulting application mmc.exe, version 5.1.2600.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00011e5a.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 6d 63 ure mmc
0018: 2e 65 78 65 20 35 2e 31 .exe 5.1
0020: 2e 32 36 30 30 2e 32 31 .2600.21
0028: 38 30 20 69 6e 20 6e 74 80 in nt
0030: 64 6c 6c 2e 64 6c 6c 20 dll.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 32 31 38 30 20 61 74 .2180 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 31 31 65 35 61 00011e5a
0058: 0d 0a ..
Good God! You're really pushing the envelope!

No kidding.
Unless the above is a typo, you need to reclaim more free space. I would
shoot for no more than 50% full (10 GB free). At the very least, make
sure your hard drive is absolutely no more than 85% full (3 GB free).

Unfortunately, it's that clogged up because I haven't yet uninstalled
Win98, for the reason you suggest further down.
Your PC is not at all ideally suited to run XP,
Nope.

although it's possible.

Just barely.
Do you *have* to run XP? If not, I would save all your data, e-mails,
bookmarks, and other settings and reinstall 98. You could also opt for a
dual-boot, which would arguably be preferable to just running XP.

I only have two programs which require XP, my tax program for last year,
and one which saves files from my voice recorder. I've already finished
the taxes, so I don't need that one. The other is more problematical,
but it's certainly not worth having XP for just a single program
(although I've already paid for it, of course!). I was actually
considering doing just what you suggested -- reverting to 98, (not
dual-booting, which would use up just as much disk space, if not more,
right?)

I was planning (if all else failed) to revert to 98, reinstall Quicken,
then reinstall XP (and hope that Quicken ran under it). That's such a
drag that I was hoping there might be some other solution. But perhaps
I should just revert to 98, period. Then under 98Of course, the problem
will only get worse in the future, as any future programs will probably
not work under XP either. And, cheap though new computers may be,
buying one is just not an option.

(P.S. I know a guy -- who actually works for IBM! -- who still only has
DOS, and whose word processor is one he wrote himself in BASIC.)
 
D

Dudley Brooks

Daave said:
I had totally forgotten about this one! Welcome back.


Do you have the latest XP drivers for your Lexmark Z51 installed?


I'm not familiar with your HP Application Recovery disk, so I won't be
able to help you there. I wonder if this disk only works if you have
your original 98 SE OS on your hard drive (I believe you said you had
upgraded to XP).


If you want to pursue this further, see:

http://support.microsoft.com/kb/308427
"How to view and manage event logs in Event Viewer in Windows XP"

Scroll down to "How to View Event Details," which gives you instructions
on how to copy and paste all the information.


Good God! You're really pushing the envelope!

Unless the above is a typo, you need to reclaim more free space. I would
shoot for no more than 50% full (10 GB free). At the very least, make
sure your hard drive is absolutely no more than 85% full (3 GB free).

Your PC is not at all ideally suited to run XP, although it's possible.

Do you *have* to run XP? If not, I would save all your data, e-mails,
bookmarks, and other settings and reinstall 98. You could also opt for a
dual-boot, which would arguably be preferable to just running XP.

So, I finally uninstalled XP and reverted to 98SE, and everything is
working fine -- including several other programs not mentioned above
which no longer worked under XP. But the Application Recovery disk
still doesn't work -- it doesn't recognize my computer as the one it
came with! Strictly speaking only the CPU and case are still the same,
but HP Tech Support said that that should be enough; they said all the
other changes -- new HD, new cards, upgrade to 98SE, etc. -- shouldn't
make any difference. I'm just pleasantly surprised that Tech Support is
even helping with a computer that's so long out of warranty! But on the
other hand, they responded only once, a week ago, and since then haven't
done any of the things they said they would do immediately, such as send
me an e-mail address for further info. And the phone number they gave
me keeps going dead before anyone picks up. >:^(
 
D

Daave

Dudley said:
So, I finally uninstalled XP and reverted to 98SE, and everything is
working fine -- including several other programs not mentioned above
which no longer worked under XP. But the Application Recovery disk
still doesn't work -- it doesn't recognize my computer as the one it
came with! Strictly speaking only the CPU and case are still the
same, but HP Tech Support said that that should be enough; they said
all the other changes -- new HD, new cards, upgrade to 98SE, etc. --
shouldn't make any difference. I'm just pleasantly surprised that
Tech Support is even helping with a computer that's so long out of
warranty! But on the other hand, they responded only once, a week
ago, and since then haven't done any of the things they said they
would do immediately, such as send me an e-mail address for further
info. And the phone number they gave
me keeps going dead before anyone picks up. >:^(

Sounds pretty good for the most part.

I take it you didn't do a clean install of 98. If you would, you might
have more functionality. Just make sure you do all the necessary prep
(back up data, settings, favorites, etc. and make sure you have all the
installation media for your apps and correct drivers).
 
D

Dudley Brooks

Daave said:
Sounds pretty good for the most part.

I take it you didn't do a clean install of 98. If you would, you might
have more functionality. Just make sure you do all the necessary prep
(back up data, settings, favorites, etc. and make sure you have all the
installation media for your apps and correct drivers).
No, given the nine years' worth of new programs, settings, and new
hardware, and given the fact that the clean install (being OEM) might
try to install drivers for hardware I've replaced, and given the fact
that it all would be just to install a single program, a clean install
seems not so much like hitting a fly with a sledge hammer as hitting a
fly with an atom bomb.
 
D

Daave

Dudley Brooks said:
No, given the nine years' worth of new programs, settings, and new
hardware, and given the fact that the clean install (being OEM) might
try to install drivers for hardware I've replaced, and given the fact
that it all would be just to install a single program, a clean install
seems not so much like hitting a fly with a sledge hammer as hitting a
fly with an atom bomb.

Yes, it would be quite an undertaking.

Well, good luck to you!
 
D

Dudley Brooks

Daave said:
Yes, it would be quite an undertaking.

Well, good luck to you!

Thanks. Latest development: Merely by changing the label of my CD
drive from E to M, the Application Recovery disk now works ... sort of.
The recovery program now loads, but when I select Quicken and click
OK, I now get the message "program not found". >:^(

However, Tech Support has finally responded, so maybe they'll have some
suggestions.
 

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