Quick Launch Toolbar will not accept icon

[Shaena]

When I drag an icon to the Quick Launch toolbar, Windows Explorer stops and
restarts. I have placed three programs on the toolbar, but now it won't
accept windows mail, word, excel. Again, when I drag "windows mail" to the
toolbar, I receive the message "Windows Explorer has stopped working"
immediately followed by "Windows Explorer is restarting".

Not sure what to say; never had this happen. There are now six programs
total on the Quick Launch.

This is a brand new - received yesterday - SXS37 laptop from PortableOne. I
have also contacted them and they're very responsive. If I receive a reply
from them first, I will post it here.

 

[Bob]

Hi Shaena,

What anti-virus application or security suite is installed? There are some
that cause a myriad of problems which do not appear immediately.

 

[Shaena]

Thanks for the response, Bob. I use avast! Home Edition. The laptop did not
come pre-loaded with an anti-virus ap. I've used avast! on a few other
machines and not suffered any problems.

Thanks again.

 

[R. C. White]

Hi, Shaena.

You DID uncheck Lock the Taskbar, didn't you?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)

 

[Shaena]

Yes, "Lock the Taskbar" is not checked. Haven't had this problem before.
This is my second laptop with Vista or I'd think the OS was part of my
problem.

 

[Shaena]

Here is the problem report under Maintenance:

Product
Windows Explorer

Problem
Stopped working

Date
3/12/2008 8:17 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a73f
Exception Code: c0000005
Exception Offset: 002ce62f
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 632170802

 

[Keith Miller \(MVP\)]

If you right-click on the quick-launch bar & select 'Open Folder', can you
add new shortcuts to the folder?

--
Good Luck,

Keith
Microsoft MVP [Windows Shell/User]

 

[On the Bridge!]

hello the problem is probably a shell extension thats making windows
explorer unstable...

first of all here is a work around to add icons to your quicklaunch,
just navigate here and copy the icons you want there
C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

in order to fix the problem download nirsofts shexview

http://www.nirsoft.net/utils/shexview.html

after you install it,

right click it and RUN AS ADMINISTRATOR,

then you will see a list of items, some are PINK, the PINK highlighted ones
are the NON microsoft ones,

try disabling them, do a restart and see if your quick launch behaves
correctly

post back .. thanks

 

[On the Bridge!]

hello the problem is probably a shell extension thats making windows
explorer unstable...

first of all here is a work around to add icons to your quicklaunch,
just navigate here and copy the icons you want there
C:\Users\username\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

in order to fix the problem download nirsofts shexview

http://www.nirsoft.net/utils/shexview.html

after you install it,

right click it and RUN AS ADMINISTRATOR,

then you will see a list of items, some are PINK, the PINK highlighted ones
are the NON microsoft ones,

try disabling them, do a restart and see if your quick launch behaves
correctly

post back .. thanks

 

[On the Bridge!]

note: you disable them by right clicking on the pink ones and selecting
disable..

this is fully reversable, you just run the program again and re-enable them
if you want

 

[John Barnes]

Do you have the same problem if you right click on a shortcut to the program
(located elsewhere - start menu etc. ) and select 'add to quick launch'