Scudo said:
I will shortly be getting myself a new laptop and will be getting with XP.
(home edition presumably)
Question..............
Am I entitled to a XP CD ....
"Entitled? No, you're not. A reputable OEM will provide one; a
bargain-basement company will not.
Legally, the OEM has met it's contractual obligation to Microsoft by
providing a means of returning the PC to its ex-factory state, whether
it's a Recovery CD or a Recovery Partition. They are not legally
obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs, like Dell, MPC, and Gateway, do
provide a full OEM installation CD, that does permit custom
installations and repairs. Many uncaring OEMs, especially those who
sell their computers through department stores and chain outlets, such
as Compaq, HP, eMachines, Toshiba and Sony, however, in an effort to
save pennies and reduce their support costs by having to hire support
people that can only say "Boot from the Recovery CD to return your PC to
its original condition," provide only a CD bearing a disk image of the
hard drive as it left the factory. These Recovery/Restore CDs cannot
perform normal installations, nor can they be used to do any sort of
customizations.
Essentially, it boils down to "You get what you pay for."
with this laptop as I know of a few people that
have bought one with it already installed and no CD (reputable dealers)
"No CD" and "reputable" are mutually exclusive terms, to my way of
thinking.
--
Bruce Chambers
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