question about sending attachments

[Rick]

When I send Microsoft Office attachments like word or
excel documents, the attachments will not send. I can
attach the documents to the email with no problem and the
recipient receives the email, but the recipient doesn't
receive the attachments and no errors are reported. I can
send other attachments other than Microsoft Office
documents like txt documents, but Microsoft Office
documents will not send. I can send them via Web Access
and by opening the word or excel document and selecting
File, Send To Mail Recipient, but not Mail Recipient (as
attachment). The Microsoft documents are attached to the
email, but they somehow don't get sent. This is happening
with Outlook 2000 on Win 2000 and Win XP workstations.
Any suggestions will greatly be appreciated. Thank you
very much......

 

[Milly Staples [MVP - Outlook]]

What mail client are the recipients using? If not Outlook, then change your
sending format to plain text.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Rick asked:

| When I send Microsoft Office attachments like word or
| excel documents, the attachments will not send. I can
| attach the documents to the email with no problem and the
| recipient receives the email, but the recipient doesn't
| receive the attachments and no errors are reported. I can
| send other attachments other than Microsoft Office
| documents like txt documents, but Microsoft Office
| documents will not send. I can send them via Web Access
| and by opening the word or excel document and selecting
| File, Send To Mail Recipient, but not Mail Recipient (as
| attachment). The Microsoft documents are attached to the
| email, but they somehow don't get sent. This is happening
| with Outlook 2000 on Win 2000 and Win XP workstations.
| Any suggestions will greatly be appreciated. Thank you
| very much......