PWSteal.trojan, .......Cant get rid of it!

[Cheryl]

I've wasted enough time on this! Norton says I have PWSteal.trojan on
my computer, in my windows\system32\explorer.exe file. Nortons can't
quarantine it, it can't delete it. I have tried what Norton's
suggests on their website, but it doesn't work either...They tell how
to remove it on other versions of Windows but not XP..I've used a few
trojan scanner/removers that I found online, ran SpyBot. you name it,
I think I've tried it....Nothing works..

Can anyone suggest a way to get rid of this thing? Going into Safe
Mode doesn't let me delete it, it says access is denied.

I have XP Pro on my computer..

 

[Doug Knox MS-MVP]

Boot the computer in Safe Mode and run your AV Software and the removal
tools.

 

[auggie]

If you can't get rid of it . You could download a program
called hijackthis( Just do a search for it.) run that
program. Copy the log onto your clipboard but don't
remove anything yet. Then go to cexx.org. gotothe spyware
help messageboard. paste your log and ask someone to
check it out for you. They are very good at this kind of
thing. I'm sure they can help
you.
-----Original Message-----

 

[Guest]

Have you tried reinstalling..? This may perhaps help removing it from the startup services list

 

[Guest]

try to boot your pc in dos mood and delete it .. better write down the parth to it..