public contacts - can't display in outlook 2003

[digitaldunk]

I have a problem where a user cannot display the public contacts folder as
an email address book in outlook.
i know the process > public folder properties > outlook address book > show
folder as and email address book>
the problem is the tick box for this is greyed out.

i have 50 users with same permission setting etc that work fine.

any ideas ??

 

[Milly Staples [MVP - Outlook]]

Outlook/Exchange version? What happens if they add it to their favorites (or
PF Favorites)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, digitaldunk asked:

| I have a problem where a user cannot display the public contacts
| folder as an email address book in outlook.
| i know the process > public folder properties > outlook address book
| > show folder as and email address book>
| the problem is the tick box for this is greyed out.
|
| i have 50 users with same permission setting etc that work fine.
|
| any ideas ??

 

[Diane Poremsky [MVP]]

If they make a new contacts folder in their mailbox, is the option grayed
out?

If so, they need to do this:
Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.



--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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