Promise IDE Card

[jsb]

I am having a problem with Win2k and a Promise Ultra 100
PCI IDE card. On boot the card and attached drives are
recognized (attached drives are Channel 1 Mitsumi CD/RW
master, Channel 2 Sony CD-ROM master & atapi Zip 100 slave)
but once win comes up the drives do not show in Disk
Manager nor Explorer. I have check that the device is
installed and has the proper drivers all that is OK.

Any ideas? I am using older non ata 100 cables since the
drives are pio mode 2. This has worked in the past and I
see no reason it shouldn't work now.

TIA

 

[Bob I]

Do the drives show up in Device Manager? If so this may be the fix.

Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After
You Remove Adaptec Easy CD Creator from Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;270008

 

[jsb]

No Unfortunately they do not. The controller card does in
both the SCSI and RAID Controllers and in the IDE
ATA/ATAPI controllers. In the latter as a "Standard Dual
Channel PCI IDE Controller" That is what is getting me
the conroller seems to be good all over.

 

[Bob I]

Since the drives are not seen by Windows I would suspect the driver it's
using for the Promise card is incorrect. Try updating the driver using
the driver that was supplied with the card.

 

[jsb]

Thanks, I am in contact with Promise now (after 3 days of
waiting for a reply). I do not have the original driver
disk but the one I D/L'ed from www.promise.com said this
was the one to use for this card. I think I will also
look at drivers.com for an older driver.

 

[Dan Seur]

Make sure all drivers (controller and attached drives) are W2k-specific.
Drivers for previous systems won't work.

 

[Guest]

Yes I did and there were according to Promise. However
Promise seems to have many different chipsets for this
same type of card. I finally fixed the problem by
swapping out a "Ultra 100 TX2" card with the Win2k problem
card an "Ultra 100" from a Linux server I have. The Linux
server already had One of the "Ultra 100" cards in it and
did not see any difference between the "Ultra 100 TX2" and
the "Ultra 100" card. Boots up fine and runs just as good
from what I can detect. The Win2k machine now sees all
drives in Device and Disk Managers as well as Explorer.
So I suspect it was a driver issue as you and Bob pointed
out even though Promise says the driver I used was the
correct one.

From now on I think I will stick with Adaptec controller
cards for Windows. Never had this type of problem with
them and I NEVER have a problem with Linux and ANY type of
controller card.

Thanks for the help from you all. I am glad that I used
this forum.

Joe

 

[Bob I]

Thanks for coming back and posting the resolution. We all try to help
where we can. Have a good one.