Programs not functioning after using Recovery Console

[Guest]

Last night I was running several programs (Windows Media Player 9 Series on pause, Netscape 7.1 and Internet Explorer) at the same time when I left my computer to watch my little brother. I came back to it and saw that the Norton Anti Virus had started up and scanned my entire drive. I clicked on the 'Finished' button and then went to Windows Media Player to stop the CD from playing (it was on pause) and my computer rebooted. It rebooted and stopped at the Windows welcome screen just before all of the screen names appear. I tried rebooting in Safe Mode and I kept getting the same thing

So this morning I called Microsoft Support and ran the Recovery console to fix the problem. I finally managed to get back to the desktop, so we decided to do System Restore. I have had Windows XP Home Edition installed for only a month, so there wasn't many dates to choose from, but I tried every single date...and none of them worked. I kept getting 'Restore Incomplete' after the system rebooted

I decided to close my case with Microsoft Support, but then I saw that I had some of the following problems

Microsoft Office would not load because it wasn't 'installed.
A great deal of the programs I had in the System Tray are gone
Norton System Works 2003 does not load when I click on the icon either on the desktop or in my Programs folder
When I go to Control Panel and select Add/Remove Programs none of the currently installed programs are displayed

I am sure there are more problems, but I have yet to discover them. I've tried everything and I can't figure out how to make those programs work.

 

[Bee]

I would not hesitate for one moment to start all over -- do a clean install
and get the computer right back to its pristine condition, the one you got
straight from the manufacturer. You only have this WinXP installed for one
month. There should not be much personal programmes and data on it. There
is no guarantee that messing around with corrective measures to your
computer present ill health would not still leave some undesirable legacy,
storing up trouble in future. Unless you are absolutely sure that the
foundation is solid, it is foolish to build anything on it.
Clean Install:
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

Bee.

 

[Bee]

Terry, you are saying you have a better solution. Could you not share this
secret recipe with us? For the benefit of those who may be unlucky to have
the same problem in future, it would be immensely helpful if your technique
is made public, and, open to scrutiny. It is one thing to be critical -- it
is deadeningly simple to say someone is wrong -- and another to have a
genuinely superior alternative.

Bee
--
[I have found my Shangri-La in ntlworld.]


--

You will need to explain what microsoft had you do in the recovery

console. Did they have you do a side by side Reinstall or did they have you
Reinstall your original installtion.

When you reinstall the original installation it saves your registry, then

reloads windows and writes a new registry, then it goes and writes in to the
new registry all installed programs on your disk. If the reinstall does not
complete then the new registry will be incomplete and you won't have access
to all your programs.

Microsoft should have made this clear, but that depends on the support

center you were dealing with as they have four and they are not equal in
there expertise and can leave you hanging. They will probably tell you to
reformat your entire system and reload as that is there normal response when
they don't know what else to do.

You Don't have to do this !

You may contact me at 810-714-0132 and i will help you get it done with

all your prorams intact provided you have not done alot more than you have
described