Programs can not access internet, but ping works.

[Thomas Earl]

Greetings to all,

I am working on a Compaq Presario 2100 (laptop) running
XP w/ Service Pack 1. For some reason, I'm unable to
access the internet using programs like IE or Norton
(Tried to update my virus defs). We have reloaded it
using the restore disks, but still no soup.

I can ping addresses no problem, but nothing "inside"
windows works accessing the net, including network
browsing.

If someone could point me in a direction, I'm not even
sure where to start...

Thanks,

Tom

 

[Chuck]

Greetings to all,

I am working on a Compaq Presario 2100 (laptop) running
XP w/ Service Pack 1. For some reason, I'm unable to
access the internet using programs like IE or Norton
(Tried to update my virus defs). We have reloaded it
using the restore disks, but still no soup.

I can ping addresses no problem, but nothing "inside"
windows works accessing the net, including network
browsing.

If someone could point me in a direction, I'm not even
sure where to start...

Thanks,

Tom

Tom,

Define the problem please.

From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[Guest]

Define the problem please.

Programs can not access network.

From a command window:
1) Ping www.yahoo.com.

C:\Documents and Settings\Tom>ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.117.107] with 32
bytes of data:

Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=48ms TTL=50

Ping statistics for 216.109.117.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 48ms, Average = 42ms

2) Ping 66.94.230.33.

C:\Documents and Settings\Tom>Ping 66.94.230.33

Pinging 66.94.230.33 with 32 bytes of data:

Reply from 66.94.230.33: bytes=32 time=72ms TTL=52
Reply from 66.94.230.33: bytes=32 time=75ms TTL=52
Reply from 66.94.230.33: bytes=32 time=68ms TTL=52
Reply from 66.94.230.33: bytes=32 time=71ms TTL=52

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 75ms, Average = 71ms

Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.

Error window... Internet Explorer could not open the
search page. <OK>

This page can not be displayed.

4) Browse 66.94.230.33.

Error window... Internet Explorer could not open the
search page. <OK>

This page can not be displayed.

Report success / exact text of error messages.
Thanks,

Tom

-----Original Message-----

 

[Guest]

Go to the device manager and uninstall the network adapter, and reboot and
reinstall the dapter and reinstall the driver and that should work. It sounds
like a configuration problem

 

[Chuck]

Define the problem please.

Programs can not access network.

From a command window:
1) Ping www.yahoo.com.

C:\Documents and Settings\Tom>ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.117.107] with 32
bytes of data:

Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=41ms TTL=50
Reply from 216.109.117.107: bytes=32 time=48ms TTL=50

Ping statistics for 216.109.117.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 48ms, Average = 42ms

2) Ping 66.94.230.33.

C:\Documents and Settings\Tom>Ping 66.94.230.33

Pinging 66.94.230.33 with 32 bytes of data:

Reply from 66.94.230.33: bytes=32 time=72ms TTL=52
Reply from 66.94.230.33: bytes=32 time=75ms TTL=52
Reply from 66.94.230.33: bytes=32 time=68ms TTL=52
Reply from 66.94.230.33: bytes=32 time=71ms TTL=52

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 75ms, Average = 71ms

Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.

Error window... Internet Explorer could not open the
search page. <OK>

This page can not be displayed.

4) Browse 66.94.230.33.

Error window... Internet Explorer could not open the
search page. <OK>

This page can not be displayed.

No DNS resolution problem. And you have connectivity.

So, the problem is definitely with the browser.

First, try re installing IE.
http://support.microsoft.com/?id=318378

If that doesn't do it, I'd suspect a browser hijack.

Start by downloading each of the following additional free tools:
AdAware <http://www.lavasoftusa.com/>
CWShredder <http://www.majorgeeks.com/download4086.html>
HijackThis <http://www.majorgeeks.com/download.php?det=3155>
LSP-Fix and WinsockXPFix <http://www.cexx.org/lspfix.htm>
Spybot S&D <http://www.safer-networking.org/index.php?page=download>
Stinger <http://us.mcafee.com/virusInfo/default.asp?id=stinger>

Create a separate folder for HijackThis, such as C:\HijackThis - copy the
downloaded file there. AdAware and Spybot S&D have install routines - run them.
The other downloaded programs can be copied into, and run from, any convenient
folder.

First, run Stinger. Have it remove any problems found.

Next, close all Internet Explorer and Outlook windows, and run CWShredder. Have
it fix all problems found.

Next, run AdAware. First update it ("Check for updates now"), configure for
full scan (<http://forum.aumha.org/viewtopic.php?t=5877>), then scan. When
scanning finishes, remove all Critical Objects found.

Next, run Spybot S&D. First update it ("Search for updates"), then run a scan
("Check for problems"). Trust Spybot, and delete everything ("Fix Problems")
that is displayed in Red.

Then, run HijackThis ("Scan"). Do NOT make any changes immediately. Save the
HJT Log.
<http://forums.spywareinfo.com/index.php?showtopic=227>
<http://www1.spywareinfo.com/articles/hijacked/prevent.php>

Finally, have your HJT log interpreted by experts at one or more of the
following security forums (and please post a link to your forum posts, here):
Aumha: <http://forum.aumha.org/index.php>
Net-Integration: <http://forums.net-integration.net/>
Spyware Info: <http://forums.spywareinfo.com/>
Spyware Warrior: <http://spywarewarrior.com/index.php>
Tom Coyote: <http://forums.tomcoyote.org/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.