product key


G

Guest

I have been trying to use the product key to register my software, but its
saying "you have not entered the valid product key." I'm so frustrated, I
don't know what to do.
 
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J

JoAnn Paules [MSFT MVP]

Triple check all of the digits you're entering. Os look like 0s, Bs look
like 8s, etc.
 
S

Suzanne S. Barnhill

And make sure it's the key for the right app (Works Suite vs. Office, for
example).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

JoAnn Paules said:
Triple check all of the digits you're entering. Os look like 0s, Bs look
like 8s, etc.

--

JoAnn Paules
MVP Microsoft [Publisher]



Priti said:
I have been trying to use the product key to register my software, but its
saying "you have not entered the valid product key." I'm so frustrated, I
don't know what to do.
 
S

sf

Triple check all of the digits you're entering. Os look like 0s, Bs look
like 8s, etc.
A curley 6 can be mistaken for an 8, but I had a problem with Q! The
tail was barely there, so I thought it was just a smudge. My
reasoning was that they wouldn't use Q if it was hard too hard to read
in that font. Wrong! So, it could be Q, O, or 0.

Priti: When trouble shooting, (as tedious as it seems) limit your
changes to one variable at a time. An easy way to do it is to type
what you think you see into word if you can still use it (wordpad or
notepad if you can't), change one digit at a time and copy/paste your
"new" number into the registration box. Use ctrl + c to copy, ctrl +
v to paste - if you need to.

good luck!
 
B

Bill Ridgeway

If you are 100% certain that you have previously installed that product
using that product key then at least you know that you should be able to do
it again - with a bit of patience. If there is any doubt you're probably on
to a looser.

Regards.

Bill Ridgeway
Computer Solutions
 
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G

Galen

In Priti <Priti@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:
I have been trying to use the product key to register my software,
but its saying "you have not entered the valid product key." I'm so
frustrated, I don't know what to do.
I am not sure if this helps but I just went through a huge stack of
Microsoft Keys (all handily printed out for me too) and I don't see any
instances of a zero nor of the letter "O" anywhere. I think that this was
disallowed because it led to confusion. So if it looked like a 0 or a O it
was probably the Q that sf mentioned. I also don't see any L, 1, or I
listed. Somewhere there's gotta be a list of these things. <g> As they are
always in capital letters (you should hit the caps lock before entering the
key as it will make it easier to spot typographical errors) I am not sure
why they didn't go ahead and use the L or I but I suppose it's simpler
without them.

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes
 
S

Suzanne S. Barnhill

I've also noticed that the product keys on recent MS products are printed in
a very readable font--not the smudgy dot-matrix OCR type that caused the
sort of confusion referenced here.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
G

Galen

In Suzanne S. Barnhill <sbarnhill@mvps.org> had this to say:

My reply is at the bottom of your sent message:
I've also noticed that the product keys on recent MS products are
printed in a very readable font--not the smudgy dot-matrix OCR type
that caused the sort of confusion referenced here.
<snip>

It's definately taken a turn for the better. I have found companies, over
the years, who provide serials with 0 in them but most seem to avoid it. I
wonder if it's some sort of unspoken rule? I've never sold software anything
I've ever created I wouldn't think anyone would want to buy so it's a
non-issue for me... It does make me curious now though.

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes
 
A

Amedee Van Gasse

Galen told us an interesting said:
In Suzanne S. Barnhill <sbarnhill@mvps.org> had this to say:

My reply is at the bottom of your sent message:

<snip>

It's definately taken a turn for the better. I have found companies,
over the years, who provide serials with 0 in them but most seem to
avoid it. I wonder if it's some sort of unspoken rule?
I think this is a nice example of parallel evolution in computing.
 
G

Guest

Have you found out the answer yet becuase I am having the same problem?? :((
Thank you I appreciate your help. Why isn't my product key working. I have
double checked it 10 times..what do I need to do???
 
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D

Doug Robbins - Word MVP

See the Knowledge Base article ""Invalid product key" error message when you
start an Office 2003 program after you install Office Professional Edition
2003" at:

http://support.microsoft.com/?kbid=836178


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
 
G

Guest

Priti said:
I have been trying to use the product key to register my software, but its
saying "you have not entered the valid product key." I'm so frustrated, I
don't know what to do.
 
D

Doug Robbins - Word MVP

See the Knowledge Base article ""Invalid product key" error message when you
start an Office 2003 program after you install Office Professional Edition
2003" at:

http://support.microsoft.com/?kbid=836178


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
 
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G

Guest

Tried that. Twice. Both times I got a person who did not understand English
very well. We got nowhere.

JoAnn Paules said:
Call Microsoft.

--

JoAnn Paules
MVP Microsoft [Publisher]



Megan Dalke said:
Have you found out the answer yet becuase I am having the same problem??
:((
Thank you I appreciate your help. Why isn't my product key working. I have
double checked it 10 times..what do I need to do???
 
G

Guest

Tried that. Twice. Both times I got a person who did not understand English
very well. We got nowhere.

JoAnn Paules said:
Call Microsoft.

--

JoAnn Paules
MVP Microsoft [Publisher]



Megan Dalke said:
Have you found out the answer yet becuase I am having the same problem??
:((
Thank you I appreciate your help. Why isn't my product key working. I have
double checked it 10 times..what do I need to do???
 
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J

JoAnn Paules [MVP]

Sometimes you need to call more than once or twice. I have been telling
people for several years that if they call tech support and speak with
someone who they don't understand or a person who gives them information
that is beyond their level of understanding, they need to call
again.........and again........and again, if necessary. Don't get nasty with
them. Try to remember that they are trying to do their job. You can also try
(although it may not work) asking to speak with their supervisor.

Did you follow the steps that are listed on
http://support.microsoft.com/default.aspx?scid=kb;en-us;823570?
--

JoAnn Paules
MVP Microsoft [Publisher]



dr said:
Tried that. Twice. Both times I got a person who did not understand
English
very well. We got nowhere.

JoAnn Paules said:
Call Microsoft.

--

JoAnn Paules
MVP Microsoft [Publisher]



Megan Dalke said:
Have you found out the answer yet becuase I am having the same
problem??
:((
Thank you I appreciate your help. Why isn't my product key working. I
have
double checked it 10 times..what do I need to do???

:

I have been trying to use the product key to register my software, but
its
saying "you have not entered the valid product key." I'm so
frustrated,
I
don't know what to do.
 

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