Product key issue --error number not valid

[happy2b1]

have winXP Professional version.
My sister PC was acting wierd ,icons vanishing etc... So
her son unstinalled & tried to reinstall this winxp from
the CD. then the CD drive fails.
I have installed a new CD-rom drive in her PC and now
trying to get Windows running again it install up to the
point where it asks for the CD= Product Key which i type
in exactly as it appears on the orange label om the
package. it come up with message error :number not valid.
What do I do now?
I called Microsoft Product support but they are closed
till monday morning.

 

[Harry Ohrn]

If the CD is an OEM version - came with the computer - then you will need to
contact the computer vender not Microsoft about this issue.

Here are a couple of tips
1)Do not have the caps lock on when you enter letters and do not use the
Shift key. just enter the letters
2)Check the numbers and letters very closely sometimes a "B" looks like an
"8" and a "Y" looks like a "4", etc. The font style that is on the stickers
isn't the best style that MS could have chosen IMO
3)Have someone read the Product Key to you as you enter it or have someone
else try entering the code as you read it to them.

 

[Rick \Nutcase\ Rogers]

Hi,

Does this sound like it?

Troubleshooting "Invalid CD Key" Error Message During Setup [Q310637]
http://support.microsoft.com/?kbid=310637

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Be sure you are inputting properly, not using the letter "o" for the number
"0" or confusing "6" and the letter "g" as well as other possible errors as
this is most often the reason for the problem.

The other possibility is that the CD is not valid, check the following:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q326904

 

[Bruce Chambers]

Greetings --

You need to examine the Product Key very carefully. It's awfully
easy to mistake a "B" for an "8," a "G" for a "6," an "S" for a "5,"
or a "Q" for a "0" or "O." Fortunately, Microsoft had the good sense
to leave the "1's," "I's," "O's," and "0's" out of the equation.
Also, be sure that your CapsLock if _off_ while entering the Product
Key.

Troubleshooting Invalid CD Key Error Message During Windows XP Setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637


Bruce Chambers

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