Problems with remote assistance??

[Guest]

I have several clients which use windows XP. When I have them initiate the
remote assistance. I can click the the accept the invitation the clience sees
that I have accepted the remote assistance .....but that's as far as i goes.
I have disabled the firewall and still have same issue. I have successfully
connected to my client computers before with windows xp. I am however able to
connect to there computers with creating a remote desktop account on their
computer. Has anyone else runto this problem??

 

[Guest]

Hi Chris,
I've been having the same problem when trying to connect to my clients
through remote assistance. I got around it by using log me in.
www.logmein.com I have no problem connecting when using this program, all the
client has to do is ring me then I can log into their machine without any
problem. It does involve installing a program on the clients pc, I've been
using it for 3 months now and have no need to use remote assistance any more.
Hope this helps you out.

 

[Guest]

Chris,
this program will allow you to access windows ME, NT, 2000, XP, etc