Problems with EndNote v9

[Guest]

Hi
Has anybody seen a problem with EndNote 9 (ISI Researchsoft) bibliogrpahic
database software? Prior to install of WinDef, I could open PDFs and URL by
right-clicking the record (normal functionality). Since installation this
functionality no longer works - even inf WinDef is subsequently removed.

Any thoughts?

pado

 

[Bill Sanderson MVP]

If this persists after removal, I think that it is more likely that this may
relate to, for example, a security update, perhaps, or some other change to
the system. Have you tried a repair install of the app?

 

[Guest]

Hi Bill - thanks for answering. yes, I did try to repair app. No joy. I
even completely removed app and reinstalled. No joy. EndNote worked
aboslutley fine just 30 minutes before installing Defender - and hasn't
worked since - even with Defender removed.

pado

 

[Bill Sanderson MVP]

While Windows Defender was installed, did you scan, and remove anything? If
you did, there should be clear records of those operations in the System
event log. I would think, however, that if you'd removed a piece of the
program (this can happen, with a false positive)--that a repair would have
replaced that and you'd be fine.

You might open Windows Update, and go to "review your update history" in the
left column--and see whether there were updates that coincided in time to
the problem.
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