Problems opening/saving attachments

[Aless]

I am unable to open or save any .rtf file attachments - this started
happening today, previously there were no problems with .rtf files.

When I try to open such an attachment I get this message:

Can't create file: xyz.rtf
Right click the folder you want to create the file in, and then click
Properties on the shortcut menu to check your permissions for the folder.

What folder is this? I am trying to open the attachment not creat the file!

Also, when I try to send an rtf file as an attachment, in the email message
the file does not show in the attachments section but the receipient
actually does receive it. Any other type of atttachment shows in the email
ok.

Would appreciate any help you can give.

Al

 

[Brian Tillman]

When I try to open such an attachment I get this message:

Can't create file: xyz.rtf
Right click the folder you want to create the file in, and then click
Properties on the shortcut menu to check your permissions for the
folder.

What folder is this? I am trying to open the attachment not creat
the file!

Actually, you _are_ trying to create the file. To open an attachment,
Outlook must first create a file on your computer and then open it. This
temporary file is stored in a subfolder of Temporary Internet Files. Try
emptying your Temporary Internet Files and see it that will help. If not,
you'll need to be more aggressive. Do this: Close Outlook (just to be on
the safe side), open a command line prompt and then enter:

cd %USERPROFILE%\Local Settings\Temporary Internet Files
dir

Look for a folder whose first three characters are OLK and whose remaining
characters (usually two or three) are a combination of digits and letters.
For example, I see OLK41A. Let's say that you see that folder, too. Then,
enter:

rmdir /s OLK41A

Exit the command line prompt window and restart Outlook. Try to open your
attachment again. Let us know if it works.

 

[Aless]

Hi Brian

What you suggested solved the problem and Outlook is back to normal.

Clearing the Temp Internet Files did not clear the problem but removing the
OLK directory did.

I thought this was quite an obscure occurance and the answer would not be
easy to come by; how on earth did you know about this? Anyway, I am
grateful to you for taking the time and trouble to help me out. Many
thanks.

By the way, what does the /s switch on the rmdir command do - I have
forgotten the old DOS commands!

Al

 

[Brian Tillman]

What you suggested solved the problem and Outlook is back to normal.
Great!

I thought this was quite an obscure occurance and the answer would
not be easy to come by; how on earth did you know about this?

I read the web a lot.

By the way, what does the /s switch on the rmdir command do - I have
forgotten the old DOS commands!

"/s" means to clear all subfolders, too. It's like "-r" (recursive) on many
Unix commands. If you want to see the qualifiers and their meanings for any
given command line command, enter the command with "/?" as a switch, like:

rmdir /?

 

[Mia]

This did not fix the problem.

 

[Powerbilt]

You are a wazak

Dear Arseless,

You are a pretzel - I suggest you wear out the grooves on your 9 iron and then throw it onto the clubhouse roof.

One day you will be able to hit a duck hook like me,

Sincerely,

Powerbilt