Problems deleting messages

[Bonnie]

I have my Windows Mail set to automatically purge any deleted messages every
time I close the program. Suddenly it won't get rid of any messages unless I
go into Deleted Items and do it manually and there are about 6 messages that
it won't let me delete at all saying "an error has occurred." How do I get
this to work again? I tried going into advanced settings and unchecking the
auto feature and then coming back in and rechecking it, but it still doesn't
work. Help?? Please!!

 

[Guest]

I have my Windows Mail set to automatically purge any deleted messages
every
time I close the program. Suddenly it won't get rid of any messages
unless I
go into Deleted Items and do it manually and there are about 6 messages
that
it won't let me delete at all saying "an error has occurred." How do I
get
this to work again? I tried going into advanced settings and unchecking
the
auto feature and then coming back in and rechecking it, but it still
doesn't
work. Help?? Please!!

Download and install this hotfix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause stuck messages and other problems
in Windows Mail, although seldom immediately, so if you have such
a program, remember where to find the hotfix, and hope it will install
again if you need it again. A recent version of the Trend antivirus
program also causes problems in Windows Mail.

The Vista SP1 update includes this hotfix, but takes longer to install.