Problem with windows update, system restore and administrative priviliges

[Michael St. Hippolyte]

Hi,

I am experiencing three problems with my XP system, which I am guessing are
related:

1. I installed "The Movies" (a popular game) but it won't start, stating
that I have to log on with administrative privileges, even though my user
account does have administrative privileges.

2. When I go to Windows Update, it fails and I get error number 0x8DDD0002
and a message stating I must be logged on as an administrator, even though I
am already logged on as an administrator.

3. When I use the System Restore wizard to try to restore my system to an
earlier state, select a restore point and click "Next", nothing happens.
This is true no matter which restore point I select.

I tried the steps recommended in article 316524
(http://support.microsoft.com/?kbid=316524) but they had no effect.

Suggestions?

mash

 

[Gerry Cornell]

Michael

Have you run any anti-virus and anti-spyware scans?

Do you have any removable drives?

Please look in the System and Application logs in Event
Viewer for Warning and Error Reports over the last 2 days
use and post copies here.

You can access Event Viewer by selecting Start,
Administrative Tools, and Event Viewer. When researching
the meaning of the error, information regarding Event ID,
Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using
copy and paste. Often the link will, however, say there is no
further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer
and double click on the error you want to copy. In the window,
which appears is a button resembling two pages. Double click
the button and close Event Viewer. Now start your message
(email) and do a paste into the body of the message. This will
paste the info from the Event Viewer Error Report complete
with links into the message. Make sure this is the first paste
after exiting from Event Viewer.


Hope this helps.

Gerry
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