Problem with User Account & Quickbooks in Win XP 2002

[Guest]

Hi, I couldn't find a pervious thread that had my exact problem. I just
started working on a PC at a new job and I think all the user accounts are
messed up. A new one was set up for me as Administrator, and then all the
others were deleted (not by me!). When I checked in safe mode there is my
account and also one called "Administrator" which doesn't show up on the
login screen or in the Control Panel.

My problem is when I try to open QuickBooks, it says I have to have admin
group rights or be a power user.

Also, I saw in my research that you shouldn't log on to the Internet with an
administrator account because of Trojan horses, so I'd like to set one up as
a Power User. I don't even see that option (Power User) when it asks what
type of account I want to set up.

Can anyone help me to figure out these problems - i would appreciate it very
much and thank you in advance.
Judi

 

[R. McCarty]

The Administrator account is normally hidden, when a User profile/account
is created. What you saw in Safe Mode is normal.
As to account privileges, if your account is an Administrator (level)
account
then you should have access/rights to run Quickbooks unless it was installed
for a single user. If you do not see Power Users as an option, then your PC
is likely using Windows XP Home edition. If that's the case then you only
have two account privilege levels (Limited & Administrator) and setting up a
account for the Power Users group isn't possible.
Safety is a combination of Setup/Security and what the user ultimately does
with the PC. Does your employer have an on-site IT department ? Many
of the issues you raise should be addressed by your office's computer dept.

 

[Guest]

Thank you for your quick reply and the information. I'll double check the
version of Win XP tomorrow when I go in, but thought it was Pro. Also, I
installed the Quickbooks myself yesterday, so even if it was for one user, I
should be it.

Alas, no IT people there to help! I'll reply tomorrow with the verification
(or correction) of the XP version.

 

[Guest]

I have more information... The Win XP version is Media Center Edition,
Version 2002 with SP2.

I have admin rights, and I removed and re-installed the Quickbooks, but I
received the same error when I tried to open it - Win XP must have Power
users or admin group rights in order to run Quickbooks.

Any help would be appreciated!

 

[Rock]

I have more information... The Win XP version is Media Center Edition,
Version 2002 with SP2.

I have admin rights, and I removed and re-installed the Quickbooks, but I
received the same error when I tried to open it - Win XP must have Power
users or admin group rights in order to run Quickbooks.

Have you talked with QuickBooks tech support.

 

[Guest]

Hi Rock,
I went to the Quickbooks site and did the "problem solution" they
recommended - apparently it's a common problem. It didn't work and it said
that some repairs to the Win registry has to be done if it didn't. I don't
really want to get into that, so I'll probably call them as you suggest.
Hopefully, that will help.

 

[Rock]

Hi Rock,
I went to the Quickbooks site and did the "problem solution" they
recommended - apparently it's a common problem. It didn't work and it
said
that some repairs to the Win registry has to be done if it didn't. I
don't
really want to get into that, so I'll probably call them as you suggest.
Hopefully, that will help.

Ok, good luck.