Problem with replacing missing DLL file.

B

brett.theriault

I have just gotten a new setup, and when I went to uninstall the various Asus
utilities that came with, I started getting a problem on boot. services.exe
can't run, because it's missing MSVCP60.dll.

Can't boot to anything, even safe mode shows the error and then a blank
screen.

That computer is running XP Pro, and to try and replace the file, I took out
the hard drive, hooked it up to this computer (running XP Home), downloaded
the DLL file from the internet, and tried to replace it in my system32
folder. Only problem is, everytime I try to boot from the affected hard
drive, it seems to have deleted the newly replaced MSVCP60.dll.

I hadn't done a backup in a while, and I reallllly would like to avoid a
format.
 
P

Pegasus \(MVP\)

brett.theriault said:
I have just gotten a new setup, and when I went to uninstall the various
Asus
utilities that came with, I started getting a problem on boot.
services.exe
can't run, because it's missing MSVCP60.dll.

Can't boot to anything, even safe mode shows the error and then a blank
screen.

That computer is running XP Pro, and to try and replace the file, I took
out
the hard drive, hooked it up to this computer (running XP Home),
downloaded
the DLL file from the internet, and tried to replace it in my system32
folder. Only problem is, everytime I try to boot from the affected hard
drive, it seems to have deleted the newly replaced MSVCP60.dll.

I hadn't done a backup in a while, and I reallllly would like to avoid a
format.

Your machine might be infected with a virus or with malware. I would
restore the file once more, then boot into Safe Mode and run msconfig.exe
to examine the various startup tasks.
 
B

brett.theriault

Your machine might be infected with a virus or with malware. I would
restore the file once more, then boot into Safe Mode and run msconfig.exe
to examine the various startup tasks.

Ran a full system scan, using Nod32 just before I made any changes, and the
computer hadn't been connected to the internet. I also ran a scan of the HD
when it was connected to the other PC.
I had used the same HD of my old PC with the new setup, uninstalled all
previous drivers, and then reinstalled drivers for the new hardware. The
system worked up until the point where I uninstalled the Asus utilities,
specifically "SmartDoctor" and "GamerOSD", because SmartDoctor had been
crashing my pc on startup (this is documented elsewhere, it's a conflict with
my video card, solved by removing SmartDoctor.)

I also found someone with the same problem on another forum , but the
solutions offered seem to be basically the same thing i'm trying. So I doubt
it's a virus issue.

And as I said, I can't even boot to Safe Mode. My main problem is that even
though I did replace the file in the System32 folder (and it stayed there),
as soon as I try to boot from that hard drive (even into safe mode) it
appears to have been deleted again.
 
H

HeyBub

brett.theriault said:
I have just gotten a new setup, and when I went to uninstall the
various Asus utilities that came with, I started getting a problem on
boot. services.exe can't run, because it's missing MSVCP60.dll.

Can't boot to anything, even safe mode shows the error and then a
blank screen.

That computer is running XP Pro, and to try and replace the file, I
took out the hard drive, hooked it up to this computer (running XP
Home), downloaded the DLL file from the internet, and tried to
replace it in my system32 folder. Only problem is, everytime I try to
boot from the affected hard drive, it seems to have deleted the newly
replaced MSVCP60.dll.

I hadn't done a backup in a while, and I reallllly would like to
avoid a format.

Looks like MSVCP60.DLL is a C++ library file. It is not part of the normal
Windows installation and is put there by the installation of something else
that includes a C++ program.

I'm guessing that an install procedure deletes any existing rendition of
that file in anticipation of installing its own version - then forgets to
install it! Or an uninstall process removes the file even though it's needed
by another application.

You might try adding the file back and setting the following attributes:

Read only
System
Hidden
And I really mean it

If that doesn't work, go over the sequence of installs/uninstalls to divine
the culprit.
 

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