Problem with remote assistance

[Fearful1138]

I've got a new Dell workstation that has Vista Business x64 pre installed and
I can't use Offer Remote Assistance to connect to any client. I've got a
Technet licenced version of Vista Business x64 which I installed myself and
that works fine.

I get this error logged in the application log.

Log Name: Application
Source: Microsoft-Windows-RemoteAssistance
Date: 19/12/2007 11:30:38
Event ID: 3
Task Category: None
Level: Critical
Keywords:
User: ****
Computer: ****
Description:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\expinterdialog.cpp Line 4474 Function
OnExpErrorProc

The file that reffered to in the event description doesn't exist on the
machine???

 

[Bistey Csaba]

This KB looks like the solution for your problem:

http://support.microsoft.com/kb/937385

Csaba

 

[Fearful1138]

I got hold of this hotfix but it hasn't made any difference.