Problem with Internet Explorer in WinXP.

  • Thread starter Thread starter TFBnet
  • Start date Start date
T

TFBnet

We are TFBnet, a small ISP in Fallbrook and have a question about a problem
with one of our users. they cannot access IE and here are a few things we
have tried having them do to resolve where the issue lies.

1. Had EU connect to DUN and they connected fine.
2. Had the EU try to bring up various pages (www.google.com, www.tfb.com,
www.msn.com, ect.) and got page cannot be displayed every time.
3. Had the EU run IP Config and ping (ping command in the command prompt)
his IP Address and gateway and got ping results back.
4. Had the EU ping our DNS server and they got results back.
5. Had the EU ping www.google.com and it resolved the domain and pings came
back.
6. Checked LAN settings in IE and everything is un-checked.
7. Unchecked TCP/IP in the DUN properties and restarted then re-checked it
and that did not help.
8. Had the EU disable their Microsoft Firewall as well as any antivirus
program they had running, and that did not help either.

Any suggestions would be greatly appreciated.
Rick a.
TFBnet Technical Support Team
 
Hi,

Are they logged on as Admin or with admin priviledges when trying to use IE?
Some users with limited accounts are having this problem.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Back
Top