Problem with Explorer.exe

G

Guest

Problem with Explorer.exe

Hi

For the last couple of weeks maybe more I have been getting the error
warning saying that Explorer needs to close.
This can happen randomly but usually when I open My Computer or explore a
drive this will trigger the problem.
I always send the error report to Microsoft but have never had anything back.

The problem seems to be getting worse.

Looking at event viewer I see the following 'errors'

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 27/04/2006
Time: 09:12:50
User: N/A
Computer: name
Description:
Fault bucket 128660815.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 38 36 36 30 38 31 12866081
0010: 35 0d 0a 5..

AND:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 27/04/2006
Time: 09:12:43
User: N/A
Computer: name
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
explorer.exe, version 6.0.2900.2180, fault address 0x000139f8.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 65 78 70 6c 6f in explo
0038: 72 65 72 2e 65 78 65 20 rer.exe
0040: 36 2e 30 2e 32 39 30 30 6.0.2900
0048: 2e 32 31 38 30 20 61 74 .2180 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 33 39 66 38 000139f8
0060: 0d 0a ..


At the times explorer re starts.

After it re starts my desktop goes and comes back plus most of the sys tray
icons.

What can I do to stop this please.

XP Home SP2

Cheers

Mike
 
S

Stuart

Problem with Explorer.exe

Hi

For the last couple of weeks maybe more I have been getting the error
warning saying that Explorer needs to close.
This can happen randomly but usually when I open My Computer or explore a
drive this will trigger the problem.
I always send the error report to Microsoft but have never had anything back.

The problem seems to be getting worse.
Click to expand...
snip

try inserting your winXP disc and then go to start - run and type "sfc
/scannow" without the quotes

stu
 
M

Malke

Mike said:
Problem with Explorer.exe

Hi

For the last couple of weeks maybe more I have been getting the error
warning saying that Explorer needs to close.
This can happen randomly but usually when I open My Computer or
explore a drive this will trigger the problem.
I always send the error report to Microsoft but have never had
anything back.

The problem seems to be getting worse.
Click to expand...
(snip)

Running the System File Checker (sfc) is not going to be useful, as you
found out.

The first thing to do is scan for viruses and malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

After you've done that and know that the computer is clean, if the
problem persists please go to this link to see what to include in your
next newsgroup post:
http://www.dts-l.org/goodpost.htm

Then come back with all pertinent details (including the results of your
malware troubleshooting) and someone will help you.

Malke
 
G

Guest

Hi

I can verify that my system is clean!
Here then is my system detail:

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 6.0.2900.2180
Memory (RAM): 1023 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 3.20GHz
CPU Speed: 3199.1 MHz
Sound card: Realtek AC97 Audio
Display Adapters: NVIDIA GeForce 6200 TurboCache(TM) | NetMeeting driver
| RDPDD Chained DD |
Screen Resolution: 800 X 600
Network: Network Present
Network Adapters: WAN (PPP/SLIP) Interface |
CD / DVD Drives: G: SONY DVD RW DW-Q28A |
Default Printer: EPSON Stylus Photo R200 Series
COM Ports: COM1 | COM2 | COM4 |
LPT Ports: LPT1 |
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 189.9GB | E: 189.9GB |
Hard Disks - Free: C: 162.2GB | E: 174.6GB |
USB Controllers: Detected: 4 host controllers.
Firewire (1394): Detected: 1 host controllers.
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make:
Serial Number:
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 01/17/05 | AWARD - 42302e31 | |
Time Zone: GMT Standard Time
Battery: No Battery
Motherboard:
Modems:
 
M

Malke

Mike said:
Hi

I can verify that my system is clean!
Here then is my system detail:

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 6.0.2900.2180
Memory (RAM): 1023 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 3.20GHz
CPU Speed: 3199.1 MHz
Sound card: Realtek AC97 Audio
Display Adapters: NVIDIA GeForce 6200 TurboCache(TM) | NetMeeting
Hard Disks: C: 189.9GB | E: 189.9GB |
Hard Disks - Free: C: 162.2GB | E: 174.6GB |
Click to expand...
(snip stuff we don't need)

I'm sorry, but you will need to tell us how you verified that your
system is clean. What programs (and versions) did you use to determine
this?

If the system is in fact really clean, then:

1. Look in Event Viewer for clues:
Start>Run>eventvwr.msc [enter]

2. What changed between the time things worked and the time they didn't?

3. If failures are truly random, then you should do hardware
troubleshooting. The newness of the hardware is irrelevant. Here are
some general hardware troubleshooting steps:
http://www.elephantboycomputers.com/page2.html#Hardware_Troubleshooting

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).

Malke
 
G

Guest

HI

Ok, I run Hitman Pro which runs several well known programes that it makes
sure are updated.
I also run A2suared all the time and Nod32 AV.
Sweeps with SpyBot, Ad-Aware. in the background are SpywareBlaster and
Spywareguard.

I have done tests on my hard drives and ram using powermax and mem test.

The errors in event veiwer were posted in my opening question.

I hope this will enable you to help me :)

--
Mike on the south coast of the UK


Malke said:
Mike said:
Hi

I can verify that my system is clean!
Here then is my system detail:

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 6.0.2900.2180
Memory (RAM): 1023 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 3.20GHz
CPU Speed: 3199.1 MHz
Sound card: Realtek AC97 Audio
Display Adapters: NVIDIA GeForce 6200 TurboCache(TM) | NetMeeting
Hard Disks: C: 189.9GB | E: 189.9GB |
Hard Disks - Free: C: 162.2GB | E: 174.6GB |
Click to expand...
(snip stuff we don't need)

I'm sorry, but you will need to tell us how you verified that your
system is clean. What programs (and versions) did you use to determine
this?

If the system is in fact really clean, then:

1. Look in Event Viewer for clues:
Start>Run>eventvwr.msc [enter]

2. What changed between the time things worked and the time they didn't?

3. If failures are truly random, then you should do hardware
troubleshooting. The newness of the hardware is irrelevant. Here are
some general hardware troubleshooting steps:
http://www.elephantboycomputers.com/page2.html#Hardware_Troubleshooting

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
M

Malke

Mike said:
HI

Ok, I run Hitman Pro which runs several well known programes that it
makes sure are updated.
I also run A2suared all the time and Nod32 AV.
Sweeps with SpyBot, Ad-Aware. in the background are SpywareBlaster and
Spywareguard.

I have done tests on my hard drives and ram using powermax and mem
test.

The errors in event veiwer were posted in my opening question.

I hope this will enable you to help me :)
Click to expand...
Sorry, I'm out of ideas. Just knowing that explorer.exe has hung isn't
enough to narrow down the problem since explorer.exe is the graphical
user interface.

You say your computer is perfectly fine hardware and software-wise. You
haven't told us what - if anything - has changed between the time
things worked and the time they didn't. Without seeing the computer,
I'm afraid I just can't guess.

Malke
 
G

Guest

Hi

The only thing that has changed are removal of Norton Internet Securities
and replaced with NOD32.
Plus whatever Windows updates that have come out.
Other than that little has changed?
 
G

Guest

This morning after first switching on the computer I received the following
errors!
This was after I went to My Computer and opened one of the drives.

Data Execution Prevention-Microsoft Windows.
Name: Windows Explorer
Publisher: Microsoft Corporation

Close Message.

This was followed by the Sorry Windows Explorer needs to close.

The following errors were shown in event viewer.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 29/04/2006
Time: 08:22:20
User: N/A
Computer: name
Description:
Fault bucket 00845381.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 38 34 35 33 38 31 00845381
0010: 0d 0a ..

-------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 29/04/2006
Time: 08:21:44
User: N/A
Computer: name
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00000014.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 31 34 00014

----------------------------------------------

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 29/04/2006
Time: 08:22:27
User: N/A
Computer: name
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
G

Guest

This morning after first switching on the computer I received the following
errors!
This was after I went to My Computer and opened one of the drives.

Data Execution Prevention-Microsoft Windows.
Name: Windows Explorer
Publisher: Microsoft Corporation

Close Message.

This was followed by the Sorry Windows Explorer needs to close.

The following errors were shown in event viewer.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 29/04/2006
Time: 08:22:20
User: N/A
Computer: name
Description:
Fault bucket 00845381.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 38 34 35 33 38 31 00845381
0010: 0d 0a ..

-------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 29/04/2006
Time: 08:21:44
User: N/A
Computer: name
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00000014.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 31 34 00014

----------------------------------------------

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 29/04/2006
Time: 08:22:27
User: N/A
Computer: name
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
H

Harold Dozier

Mike said:
This morning after first switching on the computer I received the following
errors!
This was after I went to My Computer and opened one of the drives.

Data Execution Prevention-Microsoft Windows.
Name: Windows Explorer
Publisher: Microsoft Corporation

Close Message.

This was followed by the Sorry Windows Explorer needs to close.

The following errors were shown in event viewer.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 29/04/2006
Time: 08:22:20
User: N/A
Computer: name
Description:
Fault bucket 00845381.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 38 34 35 33 38 31 00845381
0010: 0d 0a ..

-------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 29/04/2006
Time: 08:21:44
User: N/A
Computer: name
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00000014.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 31 34 00014

----------------------------------------------

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 29/04/2006
Time: 08:22:27
User: N/A
Computer: name
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Click to expand...

I struggled with this problem for nearly two weeks--deleted several
updates, had 2-3 telephone discussions with MS Techs; did clean
re-install of XP etc.After clean XP install, I began re-loading things
from Backup drive and found the Windows Explorer problem re-occurred
when I re-installed PhotoShop 7.0. Installed and removed Photoshop 7.0
several times and each time the problem re-occurred and went away
respectively. Had used PhotoShop for several months on this XP computer
and for years with Win 98.

Doesn't make sense, but that is what happened. I have switched from
PhotoShop 7 to another Photo Editor.

Harold
 
H

Harold Dozier

Mike said:
Thanks Harold

I use Paint Shop pro, I wonder if its the same?
Click to expand...

Sorry, Mike but I have no idea. Can only suggest you tru uninstalling
the PhotoShop.

Harold
 
G

Guest

Mike said:
Problem with Explorer.exe

Hi

For the last couple of weeks maybe more I have been getting the error
warning saying that Explorer needs to close.
This can happen randomly but usually when I open My Computer or explore a
drive this will trigger the problem.
I always send the error report to Microsoft but have never had anything back.

The problem seems to be getting worse.

Looking at event viewer I see the following 'errors'

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 27/04/2006
Time: 09:12:50
User: N/A
Computer: name
Description:
Fault bucket 128660815.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 38 36 36 30 38 31 12866081
0010: 35 0d 0a 5..

AND:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 27/04/2006
Time: 09:12:43
User: N/A
Computer: name
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
explorer.exe, version 6.0.2900.2180, fault address 0x000139f8.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 65 78 70 6c 6f in explo
0038: 72 65 72 2e 65 78 65 20 rer.exe
0040: 36 2e 30 2e 32 39 30 30 6.0.2900
0048: 2e 32 31 38 30 20 61 74 .2180 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 33 39 66 38 000139f8
0060: 0d 0a ..


At the times explorer re starts.

After it re starts my desktop goes and comes back plus most of the sys tray
icons.

What can I do to stop this please.

XP Home SP2

Cheers

Mike
Click to expand...


For the last 2 weeks I've been having the " Offset : 000139f8 " problem with
Explorer . So I did a complete XP Home re-install on Friday 28 April . All
went well until 12 noon today , 1st May when the problem re-ocurred ! I now
think it must be hardware-related rather than software, because the system is
clean after the re-install .
 
G

Guest

I have found the following problem using Dr Watson log.
This seems to lead to the crash!

function: Explorer

FAULT ->010139f8 ff30 push dword ptr [eax]
ds:0023:00001479=????????

Anyone know what to do?
 

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