K
Ken Thomson
Environment - mailbox on Exchange 2000 (SP3) server.
I have been using Outlook 2000 to access the mailbox for several years
without problems. I installed Outlook 2003 on a new laptop. After using
Outlook 2003 to access the mailbox, Outlook 2000 will not longer shutdown
properly. NB. Only using 1 Outlook client to access the mailbox at any one
point in time.
I can still use Outlook 2000 to access the mailbox without any issues. The
problem only occurs when closing the Outlook 2000 program. I get the normal
'Please wait while Outlook exits...' dialog box (wording may be slightly
different). This dialog box used to disappear after a second or two. Now
it never goes away - Outlook 2000 appears to have frozen. I have to use
task manager to kill the Outlook process. Apart from this annoying problem,
Outlook 2000 functions normally.
Other info : Outlook 2000 and Outlook 2003 clients are on different
computers. I had turned on cached communications on for a while in the
Outlook 2003 client and then turned it off. If I use the same Outlook 2000
program to access a mailbox which Outlook 2003 has not touched, it exits
cleanly. I have tried uninstalling and re-installing Outlook 2000 - same
behaviour. I have tried other Outlook 2000 clients on different machines to
access the same mailbox and experience the same behaviour when closing. If
a new mail message appears in the mailbox when Outlook 2000 is frozen on the
exit dialog box, Outlook still recognises the new message and puts the new
message envelope icon in the notification area.
Outlook 2003 works fine when using the mailbox - and it exits cleanly.
My only guess is Outlook 2003 has made a change to the mailbox which
confuses Outlook 2000.
I would like to be able to use both Outlook 2000 and Outlook 2003 to access
the mailbox without any problems.
Can anyone help or suggest a solution? I have check the MS Knowledge base -
found nothing similar to this issue.
Regards,
Ken.
I have been using Outlook 2000 to access the mailbox for several years
without problems. I installed Outlook 2003 on a new laptop. After using
Outlook 2003 to access the mailbox, Outlook 2000 will not longer shutdown
properly. NB. Only using 1 Outlook client to access the mailbox at any one
point in time.
I can still use Outlook 2000 to access the mailbox without any issues. The
problem only occurs when closing the Outlook 2000 program. I get the normal
'Please wait while Outlook exits...' dialog box (wording may be slightly
different). This dialog box used to disappear after a second or two. Now
it never goes away - Outlook 2000 appears to have frozen. I have to use
task manager to kill the Outlook process. Apart from this annoying problem,
Outlook 2000 functions normally.
Other info : Outlook 2000 and Outlook 2003 clients are on different
computers. I had turned on cached communications on for a while in the
Outlook 2003 client and then turned it off. If I use the same Outlook 2000
program to access a mailbox which Outlook 2003 has not touched, it exits
cleanly. I have tried uninstalling and re-installing Outlook 2000 - same
behaviour. I have tried other Outlook 2000 clients on different machines to
access the same mailbox and experience the same behaviour when closing. If
a new mail message appears in the mailbox when Outlook 2000 is frozen on the
exit dialog box, Outlook still recognises the new message and puts the new
message envelope icon in the notification area.
Outlook 2003 works fine when using the mailbox - and it exits cleanly.
My only guess is Outlook 2003 has made a change to the mailbox which
confuses Outlook 2000.
I would like to be able to use both Outlook 2000 and Outlook 2003 to access
the mailbox without any problems.
Can anyone help or suggest a solution? I have check the MS Knowledge base -
found nothing similar to this issue.
Regards,
Ken.