problem starting up XP - "Minidump" error message

[Kathryn]

Hi

I'm using XP Home edition on a brand new computer and
have encountered the following problem -
On start-up the system gets as far as the first Windows
screen then shuts down.

I had this on the computer - also new - that this one
replaced.
So far, it has only happened once on this computer but on
the last one I would have to repeatedly try to restart,
eventually getting past a black screen. The computer fans
carried on working - it just wouldn't boot up. Once
started it was fine. (The supplier - Novatech UK - was
brilliant and replaced hard drive/ processor,etc but
could not replicate the fault but built me a new
computer.)

Occasionally on the previous computer- and after the
problem today a "Windows has recovered from a serious
error" message came up with the following:
C:\\Windows| Minidump\Mini092504-01.dmp
C:\\Document~1\etc to TEMP\WER1.tmpdiroo\sysdata.xml

I'd be very grateful for help. It seems to be more of a
software issue if it's appeared on this computer as well.

Also installed at the moment: Office 2003, Norton
Internet Security 2004, CD writing prog. and broadband
modem.

Many thanks in anticipation

Kathryn

 

[Joe Guidera]

Try starting in safe mode and see if the problem occurs. If it does not,
try starting again in normal mode and use start/run/msconfig. You can then
selectively enabled and disable startup items to see which one is causing
the problem.

 

[Kathryn]

Thanks - all OK this morning but will try what you
suggest if the problem recurs.

Kathryn.

-----Original Message-----
Try starting in safe mode and see if the problem occurs. If it does not,
try starting again in normal mode and use

start/run/msconfig. You can then