Hello Jen,
Thanks for your response!
I am glad to hear that System Restore helped you resolve the issue. I am
not sure if the issue is related to a virus or update. If the issue
re-occurs, you may restart the computer in Safe Mode to see if the problem
also occurs in this mode. Safe Mode loads a minimally protected-mode
configuration, disabling Windows device drivers and using the standard VGA
display adapter.
1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode, and press Enter.
Note: Some third party applications and hardware device cannot be used
during Safe Mode.
Thanks & Regards,
Ken Zhao
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "JB" <
[email protected]>
| References: <
[email protected]>
<#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<#
[email protected]>
<stGKvUW#
[email protected]>
<eseUHSr#
[email protected]>
<kBSsyr7#
[email protected]>
| Subject: Re: problem please help
| Date: Thu, 8 Dec 2005 22:17:10 -0000
| Lines: 606
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#BH#
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| NNTP-Posting-Host: host86-136-64-105.range86-136.btcentralplus.com
86.136.64.105
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windowsxp.general:1407080
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| Just when you thought you'd seen the last of me!
| This is very weird. I was in no hurry to give up my 'faulty hard drive'
just
| yet.
| After the first Chkdsk, I noticed things were slightly better, very
| slightly. I managed to do a Defrag.
| and another chkdsk. Things were better still. So I then did another
System
| Restore, to a week before the first one, (making it 2 weeks before it
went
| awol) and now my system is pretty much back to normal!!!
| The Window Installer error message is gone, I can get into Disk Manager
| which I couldn't before and the speed is how it was.
| Only 2 things haven't changed.
| 1 All text, where you can input or edit and on the internet that isn't
| graphic, is slanted and yet not Italic.
| 2 The icons for all Office programs, Adobe programs and PaintshopPro are
| generic and when you rightclick the 'change icon' button is greyed out.
| I really want to know if anyone has seen this type of problem before.
It's
| so virus-like and yet numerous checks from 3 different anti spy programs
and
| Anti virus ones came up clean.
| The HD diagnostic tool came up with Disk failing, but then why have
things
| improved?
| JB
|
|
|
|
|
| | > Hello Jen,
| >
| > I know you have problems on the hardware device. If you have any update
| > for
| > this issue in the future, please feel free to let us know.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Partner Support
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| > --------------------
| > | From: "JB" <
[email protected]>
| > | References: <
[email protected]>
| > <#
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <#
[email protected]>
| > <stGKvUW#
[email protected]>
| > | Subject: Re: problem please help
| > | Date: Tue, 6 Dec 2005 22:29:30 -0000
| > | Lines: 443
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <eseUHSr#
[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.general
| > | NNTP-Posting-Host: host86-137-11-220.range86-137.btcentralplus.com
| > 86.137.11.220
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windowsxp.general:1405764
| > | X-Tomcat-NG: microsoft.public.windowsxp.general
| > |
| > | Thanks.
| > | Actually that was the very first thing I did.
| > | I had posted in the security.virus NG because initially I wanted to
make
| > | sure the symptoms were not Virus caused, and I was advised to do a
| > | diagnostics on the harddrive which I did and that came up as Disk
| > Failing,
| > | also I've done a chkdsk and it came up with hundreds of errors and
| > | unreadable unfixable sectors.
| > | Not looking good.
| > | J
| > |
| > | | > | > Hello Jen,
| > | >
| > | > Thanks for your response!
| > | >
| > | > Based on your situation, if the problem starts happening recently, I
| > | > suggest you perform a System Restore to revert back to the initial
| > status
| > | > or other correct state.
| > | >
| > | > Note: If you have some important documents or files which are
created
| > | > after
| > | > the restore point, please copy them to My Document. This is a
| > precaution
| > | > to
| > | > take even if you are back to the initial status, files will still
| > remain
| > | > in
| > | > My Documents.
| > | >
| > | > To restore your system to a previous state, we can use the following
| > | > steps:
| > | >
| > | > 1. Before you start, please close all open files and close all open
| > | > programs.
| > | > 2. Click "Start"; Click "Programs or All Programs"; Click
| > "Accessories";
| > | > Click "System Tools"; Click "System Restore". The System Restore
user
| > | > interface should appear.
| > | > 3. Select "Restore my computer to an earlier time" and click "Next".
| > | > 4. From the restore points available, select an appropriate restore
| > point
| > | > when your system is working correctly and click "Next".
| > | > 5. Click "Next" again. The restore process will run and your system
| > will
| > | > restart automatically.
| > | > 6. After restarting, check whether your system functions correctly
| > now.
| > If
| > | > not, you can undo your last restoration or select another restore
| > point
| > in
| > | > System Restore user interface.
| > | >
| > | > 306084: How to restore the operating system to a previous state in
| > Windows
| > | > XP
| > | >
http://support.microsoft.com/default.aspx?scid=kb;en-us;306084
| > | >
| > | > Windows XP System Restore
| > | >
| >
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
| > | >
| > | > Also you may use Clean Boot to eliminate third party interference
| > | > ---------------------------------------------------------------
| > | > It is possible that some third party applications are incompatible
| > with
| > | > Windows XP. To isolate the influence of additional applications,
| > please
| > | > boot the system into a Clean Boot environment to see whether this
| > problem
| > | > continues:
| > | >
| > | > 1. Unplug all the unnecessary devices, with only the keyboard and
the
| > | > mouse
| > | > left.
| > | > 2. Click Start, click Run, type "msconfig" (without the quotation
| > marks)
| > | > in
| > | > the Open box, and then click OK.
| > | > 3. In the Startup tab, click the "Disable All" button.
| > | > 4. In the Services tab, check the "Hide All Microsoft Services"
| > checkbox,
| > | > and then click the "Disable All" button.
| > | > 5. Click OK and restart your computer.
| > | >
| > | > 310560: How to troubleshoot by using the System Configuration
utility
| > in
| > | > Windows XP
| > | >
http://support.microsoft.com/kb/310560
| > | >
| > | > 316434: How to perform advanced clean-boot troubleshooting in
Windows
| > XP
| > | >
http://support.microsoft.com/?id=316434
| > | >
| > | > Hope that helps!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Ken Zhao
| > | >
| > | > Microsoft Online Partner Support
| > | > Get Secure! -
www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "JB" <
[email protected]>
| > | > | References: <
[email protected]>
| > | > <#
[email protected]>
| > | > <
[email protected]>
| > | > <
[email protected]>
| > | > <
[email protected]>
| > | > | Subject: Re: problem please help
| > | > | Date: Fri, 2 Dec 2005 12:04:42 -0000
| > | > | Lines: 267
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Response
| > | > | Message-ID: <#
[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.general
| > | > | NNTP-Posting-Host: host86-137-11-220.range86-137.btcentralplus.com
| > | > 86.137.11.220
| > | > | Path:
| > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
| > | > | Xref: TK2MSFTNGXA02.phx.gbl
| > microsoft.public.windowsxp.general:1402663
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.general
| > | > |
| > | > | forgot to say that when I click Ctr/Al/Dlt I instantly get the
Task
| > | > Manager
| > | > | but if I try and right click on the taskbar it takes forever.
| > | > | Also I right clicked on one of the desktop shortcuts that's not
| > showing
| > | > it's
| > | > | own Icon i.e. PsPX and when I went to 'Change Icon' a message
comes
| > up
| > | > | saying.
| > | > |
| > | > | Windows cannot find the file %system.root%Installer{lots of
letter
| > and
| > | > | numbers}icon.exe.ico
| > | > |
| > | > | Jen
| > | > |
| > | > |
| > | > | | > | > | > I'm trying to do all the diagnostics but rebooting takes 40
| > minutes
| > | > and
| > | > | > every task 10 minutes.
| > | > | > The system is not hanging, it's like it's in slow motion.
| > | > | > When in Word it's as thought there is no problem at all. And on
| > the
| > | > | > desktop Right clicking is instant It's Mainly the task bar and
| > Start
| > | > Menu
| > | > | > that's showing the problem. Goinng into Computer Management, I
can
| > wiz
| > | > | > around there with no problem EXCEPT when I click on one of the
| > Storage
| > | > | > options, Storage management, disk Frag etc.
| > | > | > I looked at System Event Viewer and found hundreds of red
alerts.
| > 2
| > | > | > examples below.
| > | > | >
| > | > | > Event Type: Error
| > | > | > Event Source: DCOM
| > | > | > Event Category: None
| > | > | > Event ID: 10010
| > | > | > Date: 02/12/2005
| > | > | > Time: 10:26:39
| > | > | > User: JENPC\Jenn
| > | > | > Computer: JENPC
| > | > | > Description:
| > | > | > The server {833E4010-AFF7-4AC3-AAC2-9F24C1457BCE} did not
register
| > | > with
| > | > | > DCOM within the required timeout.
| > | > | >
| > | > | > Event Type: Error
| > | > | > Event Source: Application Hang
| > | > | > Event Category: None
| > | > | > Event ID: 1001
| > | > | > Date: 02/12/2005
| > | > | > Time: 10:49:22
| > | > | > User: N/A
| > | > | > Computer: JENPC
| > | > | > Description:
| > | > | > Fault bucket 126818269.
| > | > | >
| > | > | > For more information, see Help and Support Center at
| > | > | >
http://go.microsoft.com/fwlink/events.asp.
| > | > | > Data:
| > | > | > 0000: 42 75 63 6b 65 74 3a 20 Bucket:
| > | > | > 0008: 31 32 36 38 31 38 32 36 12681826
| > | > | > 0010: 39 0d 0a 9..
| > | > | >
| > | > | > (I'm about to hit the gin)
| > | > | > Jen
| > | > | >
| > | > | >
message
| > | > | > | > | > | >> Hello Jen,
| > | > | >>
| > | > | >> Thank you for using newsgroup!
| > | > | >>
| > | > | >> Thanks for our MVP Malke's kindly suggestions. Please feel
free
| > to
| > | > try
| > | > | >> Malke's suggestions and let us know the results.
| > | > | >>
| > | > | >> At this moment, I noticed you also received the following error
| > | > message
| > | > | >> in
| > | > | >> normal mode of Windows XP:
| > | > | >> The Windows Installer Service could not be accessed. This can
| > occur
| > | > if
| > | > | >> you
| > | > | >> are running Windows in safe mode, or if the Windows Installer
is
| > not
| > | > | >> correctly installed.
| > | > | >>
| > | > | >> For this error message, the following article may be helpful:
| > | > | >> 315353: "The Windows Installer Service Could Not Be Accessed"
| > error
| > | > | >> message
| > | > | >> when you install a program in Windows XP
| > | > | >>
http://support.microsoft.com/default.aspx?scid=kb;en-us;315353
| > | > | >>
| > | > | >> Hope that helps!
| > | > | >>
| > | > | >> Thanks & Regards,
| > | > | >>
| > | > | >> Ken Zhao
| > | > | >>
| > | > | >> Microsoft Online Partner Support
| > | > | >> Get Secure! -
www.microsoft.com/security
| > | > | >>
| > | > | >> =====================================================
| > | > | >> When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | >> that others may learn and benefit from your issue.
| > | > | >> =====================================================
| > | > | >> This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | >> rights.
| > | > | >>
| > | > | >>
| > | > | >>
| > | > | >>
| > | > | >>
| > | > | >> --------------------
| > | > | >> | From: "JB" <
[email protected]>
| > | > | >> | References: <
[email protected]>
| > | > | >> <#
[email protected]>
| > | > | >> | Subject: Re: problem please help
| > | > | >> | Date: Thu, 1 Dec 2005 23:57:36 -0000
| > | > | >> | Lines: 119
| > | > | >> | X-Priority: 3
| > | > | >> | X-MSMail-Priority: Normal
| > | > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | >> | Message-ID: <
[email protected]>
| > | > | >> | Newsgroups: microsoft.public.windowsxp.general
| > | > | >> | NNTP-Posting-Host:
| > host86-137-11-220.range86-137.btcentralplus.com
| > | > | >> 86.137.11.220
| > | > | >> | Path:
| > | > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
| > | > | >> | Xref: TK2MSFTNGXA02.phx.gbl
| > | > microsoft.public.windowsxp.general:1402419
| > | > | >> | X-Tomcat-NG: microsoft.public.windowsxp.general
| > | > | >> |
| > | > | >> | So relieved to get a reply!. Thank you.
| > | > | >> |
| > | > | >> | BTW The machine isn't a laptop, it's a Desktop. I'm sorry I
| > didn't
| > | > make
| > | > | >> | myself clear. I was only using the laptop to post message
and
| > | > wasn't
| > | > | >> used
| > | > | >> | to its keyboard.
| > | > | >> | I've printed your reply and will go through it now.
| > | > | >> |
| > | > | >> | J
| > | > | >> |
| > | > | >> |
| > | > | >> | | > | > | >> | > JB wrote:
| > | > | >> | >
| > | > | >> | >> Hi.
| > | > | >> | >> Never had problems with my pc until yesterday.
| > | > | >> | >> Firstly, I'm very careful, have McAfee Security Suite 2006
| > | > (updated
| > | > | >> | >> last week from McAfee VS9 and FirewallPlus)
| > | > | >> | >> Spydoctor (full scan daily) and Microsoft AntiSpy, as
well
| > as
| > my
| > | > | >> ISP's
| > | > | >> | >> very good Virus and Antispam campaign.
| > | > | >> | >>
| > | > | >> | >> Yesterday when I went on my machine, out of the blue,
| > everything
| > | > I
| > | > | >> | >> clicked on started to take 1-2 minutes to respond as well
as
| > the
| > | > | >> | >> Windows Programs menu and task manager. I rebooted the
| > machine .
| > | > At
| > | > | >> | >> first it asked if I wanted to go SafeMode, a different
| > screen
| > to
| > | > the
| > | > | >> | >> F8 when you can choose. it continued as if to start then
| > went
| > | > back
| > | > | >> to
| > | > | >> | >> that odd safe mode thing like in
| > | > | >> | >> a loop, It did this 3 times and then started normally.
But
| > it
| > | > took
| > | > | >> | >> over 10 minutes to fully load everything. And again
| > everything I
| > | > did
| > | > | >> | >> took ages. This is with Start>Programs (but not Start),
the
| > menu
| > | > | >> opens
| > | > | >> | >> but just grey and just hangs for ages, but then ok in
| > spurts.
| > | > the
| > | > | >> | >> right click on any of the system task icons, particularly
| > Task
| > | > | >> | >> manager. Task manager process didn't show anything with
high
| > cpu
| > | > | >> usage
| > | > | >> | >> except windows Explorer. When it 'wakes up' it is fine
for a
| > few
| > | > | >> | >> seconds. IE takes an age. Right clicking on the desktop is
| > fine
| > | > and
| > | > | >> | >> opening program seems ok.
| > | > | >> | >> Also a few fonts have gone Italic, and the following
icons
| > are
| > | > gone
| > | > | >> | >> and showing generic.
| > | > | >> | >> All Office2003 icons, PaintshopPro10, and Adobe. All other
| > icons
| > | > | >> are
| > | > | >> | >> ok.
| > | > | >> | >>
| > | > | >> | >> I did a Virus Scan and Spy Doctor and Microsoft AntiSpy,
all
| > | > came
| > | > up
| > | > | >> | >> with 0. Restarted in safe mode, was just as slow, and ran
| > | > VirusScan
| > | > | >> | >> while I went to work in safe mode, 7 hours later when I
| > | > returned,
| > | > | >> | >> McAfee VS stuck on a file.
| > | > | >> | >> c:Windows/$/KB899591/update/update_sp2QFE.inf (the slashes
| > are
| > | > the
| > | > | >> | >> other way around but cannot find them on my laptop sorry)
| > | > | >> | >> Could minimise it but could not close it except in Task
| > manager.
| > | > | >> | >> So I then did a system restore to Monday when all was
well,
| > but
| > | > | >> there
| > | > | >> | >> is no change at all.
| > | > | >> | >> I deleted a lot of stuff in Add/Remove. A couple of things
| > came
| > | > up
| > | > | >> | >> with the following error:
| > | > | >> | >> "Windows installer service could not be accessed. This can
| > occur
| > | > if
| > | > | >> | >> you are in safe mode or if the windows installer is not
| > properly
| > | > | >> | >> installed." but of course I'm not in safe mode. I don't
know
| > if
| > | > this
| > | > | >> | >> is all part of the problem but I thought I'd include
| > everything
| > | > | >> that's
| > | > | >> | >> different just in case.
| > | > | >> | >>
| > | > | >> | >> PC Packard Bell , Only 1.5 years old.
| > | > | >> | >> XP sp2,
| > | > | >> | >> Office 03.
| > | > | >> | >> 40 Gb only 2/3 free space
| > | > | >> | >> 448 Mb of Ram
| > | > | >> | >>
| > | > | >> | >
| > | > | >> | > You've done a good job of determining that the problem
isn't
| > | > | >> | > virus/malware. From your description of the problem, I'd
lean
| > | > toward
| > | > | >> a
| > | > | >> | > hardware issue. The newness of the computer is irrelevant;
in
| > | > fact
| > | > if
| > | > | >> | > hardware is going to fail it usually does so quite soon -
or
| > the
| > | > day
| > | > | >> | > the warranty runs out :-o
| > | > | >> | >
| > | > | >> | > I'll give you general hardware troubleshooting steps, but
you
| > | > | >> probably
| > | > | >> | > should just call tech support, particularly since this is a
| > | > laptop.
| > | > | >> You
| > | > | >> | > might want to test the hard drive and memory before you
call
| > tech
| > | > | >> | > support so they don't just fob you off with "reinstall
| > Windows".
| > | > One
| > | > | >> | > other thing - check whether your drives are using PIO Mode
| > | > instead
| > | > of
| > | > | >> | > one of the DMA Modes. Here's a link explaining that:
| > | > | >> | >
| > | > | >> | >
http://www.michna.com/kb/WxDMA.htm
| > | > | >> | >
| > | > | >> | > 1) Open the computer and run it open, cleaning out all dust
| > | > bunnies
| > | > | >> and
| > | > | >> | > observing all fans (overheating will cause system
freezing).
| > | > | >> Obviously
| > | > | >> | > you can't do this with a laptop, but you can hear if the
fan
| > is
| > | > | >> running
| > | > | >> | > and feel if the laptop is getting too hot.
| > | > | >> | >
| > | > | >> | > 2) Test the RAM - I like Memtest86+ from
www.memtest.org.
| > | > Obviously,
| > | > | >> you
| > | > | >> | > have to get the program from a working machine. You will
| > either
| > | > | >> | > download the precompiled Windows binary to make a bootable
| > floppy
| > | > or
| > | > | >> | > the .iso to make a bootable cd. If you want to use the
| > latter,
| > | > you'll
| > | > | >> | > need to have third-party burning software on the machine
| > where
| > | > you
| > | > | >> | > download the file - XP's built-in burning capability won't
do
| > the
| > | > | >> job.
| > | > | >> | > In either case, boot with the media you made. The test
will
| > run
| > | > | >> | > immediately. Let the test run for an hour or two - unless
| > errors
| > | > are
| > | > | >> | > seen immediately. If you get any errors, replace the RAM.
| > | > | >> | >
| > | > | >> | > 3) Test the hard drive with a diagnostic utility from the
| > mftr.
| > | > | >> Download
| > | > | >> | > the file and make a bootable floppy or cd with it. Boot
with
| > the
| > | > | >> media
| > | > | >> | > and do a thorough test. If the drive has physical errors,
| > replace
| > | > it.
| > | > | >> | >
| > | > | >> | > 4) The power supply may be going bad or be inadequate for
the
| > | > devices
| > | > | >> | > you have in the system. The adequacy issue doesn't really
| > apply
| > | > to
| > | > a
| > | > | >> | > laptop, although of course the power supply can be faulty.
| > | > | >> | >
| > | > | >> | > 5) Test the motherboard with something like TuffTest from
| > | > | >> | >
www.tufftest.com. Sometimes this is useful, and sometimes
it
| > | > isn't.
| > | > | >> | >
| > | > | >> | > Testing hardware failures often involves swapping out
| > suspected
| > | > parts
| > | > | >> | > with known-good parts. If you can't do the testing yourself
| > | > and/or
| > | > | >> are
| > | > | >> | > uncomfortable opening your computer, take the machine to a
| > | > | >> professional
| > | > | >> | > computer repair shop (not your local equivalent of
| > BigStoreUSA).
| > | > | >> | >
| > | > | >> | > Malke
| > | > | >> | > --
| > | > | >> | > Elephant Boy Computers
| > | > | >> | >
www.elephantboycomputers.com
| > | > | >> | > "Don't Panic!"
| > | > | >> | > MS-MVP Windows - Shell/User
| > | > | >> |
| > | > | >> |
| > | > | >> |
| > | > | >>
| > | > | >
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
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