Problem Opening Attachments

[mcp6453]

Since I don't know the source of this problem, I'll start here. When a user
receives an email in Outlook Express with a Word or Excel 2003 attachment, it
takes a minute or more to open the attachment even if Word or Excel is already
open. A PDF attachment opens normally.

She already did a Detect and Repair in Word, and it did not make any difference.
Since the PDF attachment opens normally, it seems that OE is not at fault. Maybe
some other OE user has solved this problem.

The computer is XP SP3 fully updated. There are no viruses or malware. The
machine is perfectly clear.

 

[Bernd]

-------- Original-Nachricht --------

Since I don't know the source of this problem, I'll start here. When a
user receives an email in Outlook Express with a Word or Excel 2003
attachment, it takes a minute or more to open the attachment even if
Word or Excel is already open. A PDF attachment opens normally.

She already did a Detect and Repair in Word, and it did not make any
difference. Since the PDF attachment opens normally, it seems that OE is
not at fault. Maybe some other OE user has solved this problem.

The computer is XP SP3 fully updated. There are no viruses or malware.
The machine is perfectly clear.

Look here for some tips:

http://sk-3.tbm.tudelft.nl/simulation/node/121

Bernd

 

[PA Bear [MS MVP]]

Post your query in a Word- or Excel-specific newsgroup.

 

[Gord Dibben]

With Office Applications your AV application may be scanning when you open
from Email.

Go to AV preferences and allow Word and Excel files to be exceptions from
the scan list.


Gord Dibben MS Excel MVP

 

[Steve Cochran]

You might try deleting the Temporary Internet Files in IE and seeing if that
makes any difference. I think Office uses its own cache and you might clear
that as well, although I'm not sure how to do it in Office without just
deleting it from Explorer.

steve