Problem opening a picture in an email

[PT]

I have two computers, each using Outlook Express 6 and WindowsXP Home. On
each I tried opening a picture embedded in an email by right clicking the
picture and selecting Save As.

On computer 1, the file opens "Save Picture" and allows a normal save as
JPEG.
On computer 2, I get an error message. "Can't find the file specified". The
help button identifies the missing file as
c:\windows\sysyem32\mshtml.hlp

I checked both computers' folders and find that each contains two files:
mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file.

What's the explanation?

 

[nass]

I have two computers, each using Outlook Express 6 and WindowsXP Home. On
each I tried opening a picture embedded in an email by right clicking the
picture and selecting Save As.

On computer 1, the file opens "Save Picture" and allows a normal save as
JPEG.
On computer 2, I get an error message. "Can't find the file specified". The
help button identifies the missing file as
c:\windows\sysyem32\mshtml.hlp

I checked both computers' folders and find that each contains two files:
mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file.

What's the explanation?

Simply it doesn't exist!.
Open a run command and type in:
regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
Reboot your machine and try the save as, does it help?.
If it doesn't try to run this command:
sfc /scannow click [OK] and let it run.

BUG: DHTML Page Designer: Cannot find the Mshtml.hlp file
http://support.microsoft.com/kb/190250/en-us
HTH.
nass

 

[iecustomizer]

Hi PT,

Both computers are missing c:\windows\sysyem32\mshtml.hlp

But that is beside the point. What you want to achieve is to be able to save
As pictures on Computer 2.

A common cure for this sympton is to clear your internet cache.

In IE, select Tools>Internet Options - General tab, Delete Files button.

Are both computers up to date with Windows Updates?

It may be a good idea to ensure that you have the latest patches and
updates.

Regards.

 

[PT]

I emptied the cache and ran Windows Update to update IE7. Same problem. I
can't account for the difference in behavior on the two machines
--

PT

Hi PT,

Both computers are missing c:\windows\sysyem32\mshtml.hlp

But that is beside the point. What you want to achieve is to be able to
save As pictures on Computer 2.

A common cure for this sympton is to clear your internet cache.

In IE, select Tools>Internet Options - General tab, Delete Files button.

Are both computers up to date with Windows Updates?

It may be a good idea to ensure that you have the latest patches and
updates.

Regards.

 

[Frank Saunders MS-MVP IE,OE/WM]

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

 

[picture girl]

You're not the only one with this copy problem. I've been reading several
forums. The consensus is that OE 6 is incompatible with IE 7. I can't
believe this is the case. I right clicked a pic last week, in my email and
saved it. Now I get the missing MSHTML.HLP file error too on the same
picture. Has anyone found the solution???

 

[Daave]

You're not the only one with this copy problem. I've been reading
several
forums. The consensus is that OE 6 is incompatible with IE 7. I
can't
believe this is the case. I right clicked a pic last week, in my
email and
saved it. Now I get the missing MSHTML.HLP file error too on the same
picture. Has anyone found the solution???

Did you try everything listed here?:

http://groups.google.com/group/microsoft.public.outlookexpress.general/msg/d31a669f8d114fc3?hl=en