Problem installing word

[Guest]

I am trying to install Word 2003, however after it installs completely when I
try to use it, an error message pops up and I cancel out of it. It then
prompts me to re-input my username, etc. and product key. After entering the
same same prod. key that I entered to install it, it tells me that it is the
wrong product key. I have tried uninstalling it from all of my computers and
attempted several times to install it on a single comp. so far without
success. Can anyone help me with this problem??
Thanks

 

[marrie]

Did you double check tha the key was correct? I've ben known to mess up and
be just one letter off.

 

[Graham Mayor]

The probability is that you are entering the number incorrectly, however if
you have installed it on 'all your computers' then this may breach the
licensing. If it is a
full retail version of Word/Office, see how to obtain a new product key -
http://support.microsoft.com/?kbid=823570 . If it is an OEM version you need
to talk to the supplier of the PC it came with.

--
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Graham Mayor - Word MVP

My web site www.gmayor.com

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[garfield-n-odie [MVP]]

See http://support.microsoft.com/?kbid=836178 "You receive an
'invalid product key' error message when you start an Office 2003
program after you install Office Professional Edition 2003".

 

[Guest]

What ended up happening is that we called the 1-800 number and they tried to
set us up with a new pproduct key no., but when that did not work, they sent
us to talk to someone else. They took us through the steps and I somehow
noticed that I had 2 versions of word installed on my comp. One was a trial
version (that came with the comp) and the other was the full version that I
had bought. When I tried to reinstall after a virus, I downloaded the trial
version again and that was where the conflict was. Thank you for your help!