Problem installing HP Photosmart C4280

[Guest]

I have Windows Vista and wanted to install my new HP All-in-One printer. The
printer first did not want to print, so I called HP Technical support. After
an hour on the phone, we finally got the computer to communicate with the
printer...so far so good.

Now I tried to scan something, but the printer will tell me repeatedly that
the USB cable is not connecte, even though it very well is. I called HP
Support again, spent 2.5 hours on the phone with them and it still does not
work. The lady tried to delete some "keys" but the computer would not give me
permission to do so and would not even give me permission to change the
permission to do so, even though I am the only user of this computer.

Is there anybody, who has encountered the same problem and who can help me?
I am not a computer nerd, so please try and make it understandable.
Thank you SO MUCH!!!

 

[Wandering]

A couple of thoughts.

Multifunction devices generally must be plugged into the back USB ports, and
not into a hub.

Second, HP's are really fussy about installation procedure. Run the driver
install program, reboot,
continue the install, and only then plug in the printer when the routine
tells you to.

If you haven't done these things, you may have to uninstall and reinstall
following their procedure exactly.

That's about what I know on HP's. I could add that Epson multifunction units
use a separate scanner driver that must also be installed, and in the proper
sequence.

Good luck!

 

[alt1231]

c4280

I'm haing the same problem let me know if you get it fixed

 

[alt1231]

registry keys

as far as the registry keys you need to be in the administrator account
its named admin and is not the user name you created.If you dont have a user called administrator create one and it will let you under that log in.
I also use a Program called PStools because even under administrator it wont let you delete some registry keys and the tool lets you do so.
you can find it here . It's easy to use.
http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx
Here are some of the commands you will need.
there is one for the registry here also.
http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
When you load the tool and copy paste the registry command and enter it
it will start registry edit for you
This tool stops the security features on files and cant delete anything.
Be careful what you delete