Problem installing a *.msi file

[Bobby77501]

I am trying to install a *.msi file. The installation begins - but then I
get a message that says "The system administrator has set policies to
prevent this installation." I am working on a laptop which I own. I am the
system administrator and there is no other user. I think I need someone
knowledgable in changing system policies to help me out. Thanks.........

 

[T.C.]

Previously posted by Alex Nichol:

"IIRC Norton for some reason insists on being installed by *the*
Administrator - the account of that name. Boot into Safe Mode and you
should find Administrator offered as a user at Welcome. Or if you get
to the logon dialog, use the explicit name
Administrator and leave password blank, unless you remember setting one for
it"

(If you don't know how to boot into Safe mode: Press the F8 key when you
power on your system, BEFORE the Windows logo appears)

 

[Bobby77501]

The file I am trying to install is Scansoft Realspeak.msi. When I did what
you said, I received the message: "The Windows Installer Service could not
be accessed. This can occur if you are running Windows in safe mode or if
the Windows Installer is not correctly installed. Contact your support
personell for assistacnce." Any other suggestions?

Previously posted by Alex Nichol:

"IIRC Norton for some reason insists on being installed by *the*
Administrator - the account of that name. Boot into Safe Mode and you
should find Administrator offered as a user at Welcome. Or if you get
to the logon dialog, use the explicit name
Administrator and leave password blank, unless you remember setting one for
it"

(If you don't know how to boot into Safe mode: Press the F8 key when you
power on your system, BEFORE the Windows logo appears)
--
T.C.
Pay it forward...
t__cruise@[REMOVE]hotmail.com
Delete [REMOVE] from email address to respond by email

I am trying to install a *.msi file. The installation begins - but then I
get a message that says "The system administrator has set policies to
prevent this installation." I am working on a laptop which I own. I am the
system administrator and there is no other user. I think I need someone
knowledgable in changing system policies to help me out. Thanks.........

 

[Bobby77501]

Kelly, I got down your list to installing the Logger - but don't know how to
access the log. Is it possible to compress and send you the file so you can
see what the problem is? I realize this might be an imposition - but I
really need the contents of this file and nothing I do seems to work.
Thanks.........

Bobby

Hi Bobby,

Go to Start/Run and type in:
msiexec /unregister [click ok]

Then Start/Run and type in:
msiexec /regserver [click ok]

That should do it, if not:

Suggestions and Checkpoints for fixing Windows Installer error messages:

Go to Start/Run and type in: msiexec /regserver

For Pro, check your settings here:

Start/Run/gpedit.msc/Administrative Templates/Windows Components/Windows
Installer/Prohibit User Installs

Windows Installer Fix for Permissions (Line 94)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Windows Installer can use logging to help assist in troubleshooting issues
with installing software packages. To enable verbose logging apply this
edit:

Windows Installer Logging or Cleanup Utility (Line 84)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Troubleshooting Windows Installer
http://www.kellys-korner-xp.com/xp_w.htm#xp_wininstaller

"Error 1719. The Windows Installer Service Could Not Be Accessed" Error
Message When You Add or Remove Program
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315346

/top10faqs.htm

I am trying to install a *.msi file. The installation begins - but then I
get a message that says "The system administrator has set policies to
prevent this installation." I am working on a laptop which I own. I am the
system administrator and there is no other user. I think I need someone
knowledgable in changing system policies to help me out. Thanks.........