Problem deleting Sent messages

[Brendan Hurley]

In my Sent box I have a name and a subject with "This message cannot be
displayed".
When I try to delete it I get a pop-up message saying "An unknown error has
occurred" and I am unable to delete it. As a result other messages being
sent from the out-box do not appear in the 'sent' box.Can anyone tell me how
to delete it please? Brendan

 

[mac]

In my Sent box I have a name and a subject with "This message cannot be
displayed".
When I try to delete it I get a pop-up message saying "An unknown error
has occurred" and I am unable to delete it. As a result other messages
being sent from the out-box do not appear in the 'sent' box.Can anyone
tell me how to delete it please? Brendan

"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

http://support.microsoft.com/default.aspx/kb/941090

It works for all folders, not just the Outbox.

Are the date and time set correctly on your PC?

 

[Guest]

In my Sent box I have a name and a subject with "This message cannot be
displayed".
When I try to delete it I get a pop-up message saying "An unknown error
has occurred" and I am unable to delete it. As a result other messages
being sent from the out-box do not appear in the 'sent' box.Can anyone
tell me how to delete it please? Brendan

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other
folders. If you don't know whether to use the 32-bit version or the 64-bit
version, try the 32-bit version first. Certain common antivirus programs,
such as most of those from Norton or McAfee, or a recent one from
Trend, tend to cause such problems, although seldom immediately, so if
you have such a program, remember where to find the fix - you are likely
to need it again.