Problem caused by Motorola USB Modem

[Ryan O in Pa]

I can't get the drivers to install on vista for my new motorola cell phone,
so I can import music to the phone. I already tried going to motorola's
website and downloaded a newer version of the software, it still doesnt work.
The phone will not connect to the computer. Its a motorola v3m phone from
verizon wireless. Any one else seen this problem? have a fix?

 

[MikeC]

I am having a similar problem with my Motorazr V3t phone.
I want to download music from iTunes on my computer to my Motorazr V3t
phone. When I connect my phone to a USB, I get the “Found New Hardwareâ€
Message. Then I get “Windows Needs to Install Driver Software. Insert Disc
that came with phone.†Of course, no disc came with the phone. Then it
checks the internet for a solution and has me download a Windows Vista Update
(KB 940199). Then I get the message “Update does not apply to my system.â€
What now?

 

[Carlos]

Hi,
Go here http://developer.motorola.com/docstools/USB_Drivers/ and download
your drivers.
They are available both for 32-bit and 64-bit OSs.
I am using them on Vista x64 with my Motorola W510.
Please note that you will have to register, for free, before being able to
download them.
Carlos

 

[Ryan O in Pa]

Thanks for the reply. I traded the phone back in for a LG which works much
better.

 

[MikeC]

I downloaded that, but then I got an error message that says it "Encountered
a problem. Found Driver Software (USB Mass Storage Device), but the system
cannot find the file specified.

 

[Carlos]

Mike,
Motorola software should be installed without having the phone plugged on
the USB port first.
Reboot after driver installation and then plug in your mobile.
My wife has a V3 black and I have a W510 working in Vista x64 with those
drivers.
Carlos

 

[MikeC]

Did exactly like you said but it still says it found the driver but
encountered a problem. I have the V3t with Vista 32.

 

[Nonny]

HI!Somebody found Motorola SURFboard SB5100 driver for Vista x64 ?
Or no decision till now?

There are Vista drivers for 5101 and 5120... have you tried them to
see if they'll work?

 

[Barb Bowman]

you'd have much better speeds and a better broadband experience
using the Ethernet connection on the 5100.

HI!Somebody found Motorola SURFboard SB5100 driver for Vista x64 ?
Or no decision till now?

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Colin Barnhorst]

Try the 5101 Vista software listed in line two on this page:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems

 

[Barb Bowman]

the 5100 uses a different chipset than the others

Try the 5101 Vista software listed in line two on this page:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/