problem booting w2k

  • Thread starter Thread starter Gary
  • Start date Start date
G

Gary

Hi, a friend has installed w2k on their computer, when it
booted up for the first time, the system hangs, and
presents a blue screen, and fails to load w2k.
Could any body give me any assistance on troubleshooting
this problem, are there any utilities avalible to help?
I`ve been told that an ERD disk whould not help with this
problem why is this?
 
Win2K is fussy about its compatibility with hardware and some software
apps/drivers.

Is this a new or old computer that it was installed on?

If new, was all of the system's hardware verified as being compatible with
Win2K?

If old, was any attempt made to run a compatibility report from the Win2K CD?

If it was an upgrade, see this article for more info:

How to Prepare to Upgrade Windows 95 or Windows 98 to Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;250297

If the user upgraded from WinMe, see this article:

Windows Me to Windows 2000 Upgrade Is Not Supported
http://support.microsoft.com/default.aspx?scid=kb;en-us;272627

The Emergency Repair Disk (ERD), created by the Backup utility, contains
information about your current Windows system settings. You can use this disk to
repair your computer if it will not start or if your system files are damaged or
erased. This disk must be made from a system that has booted successfully,
which in this case, hasn't happened.
 
Gary said:
Hi, a friend has installed w2k on their computer, when it
booted up for the first time, the system hangs, and
presents a blue screen, and fails to load w2k.
Could any body give me any assistance on troubleshooting
this problem, are there any utilities avalible to help?
I`ve been told that an ERD disk whould not help with this
problem why is this?
Click to expand...

AS Eric McG said, check for hardware compatibility, but it could also be
hardware problems or hardware driver problems. Is there any error
message in the blues screen? If so please post the complete error. Will
it boot into Safe Mode? If so it may very well be a driver issue, not
the hardware.

If it won't boot Safe Mode I'd start by eliminating hardware problems by
doing these things one at a time and see the results, but not
necessaruilty in this order...

Make sure all socketed components (RAM, CPU, video card, other cards)
are securely seated in slots/sockets.

Temporarily remove any unnecessary hardware (strip down to video card,
keyboard & mouse).

Test the RAM (use Memtest86 or the diags tool from M$ - do a search for
these).

Substitute RAM and/or remove RAM if multiple modules.

Steve
 
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