Prob. setting up new conx. - can't choose dial-up

  • Thread starter Thread starter Linda
  • Start date Start date
L

Linda

After doing a repair install of Windows XP I am unable to
set up a new internet connection. When I use the internet
connectin wizard, the radio button to chosse a dial-up
connection is grayed out and I can only choose a
broadband connection, which I don't have. MSN Support
said it was something Dell had to help with, Dell doesn't
know what to do about it.

Pls help...
 
"Linda" said:
After doing a repair install of Windows XP I am unable to
set up a new internet connection. When I use the internet
connectin wizard, the radio button to chosse a dial-up
connection is grayed out and I can only choose a
broadband connection, which I don't have. MSN Support
said it was something Dell had to help with, Dell doesn't
know what to do about it.

Pls help...
Click to expand...

Did you have Windows XP Service Pack 1 installed and then do a repair
install with a non-SP1 disk? If so, the solution is to re-apply
Service Pack 1.

Please see this Microsoft Knowledge Base article for more information:

http://support.microsoft.com/?id=329441
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Yes, I had Windows XP Service Pack 1 installed and then
did a repair install with a non-SP1 disk.

Do you have any suggestions on how to get the service
pack if I can't connect to the internet from that
computer?

Thanks!

-----Original Message-----
Click to expand...
 
"Linda" said:
Yes, I had Windows XP Service Pack 1 installed and then
did a repair install with a non-SP1 disk.

Do you have any suggestions on how to get the service
pack if I can't connect to the internet from that
computer?

Thanks!
Click to expand...

If you don't have a Service Pack 1 CD, see if someone can download the
update from this web page and write it to a CD for you:

http://www.microsoft.com/windowsxp/downloads/updates/sp1/network.mspx
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 

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