Printscreen problem

[Guest]

Hello. I am having trouble using the printscreen button to get a screen
capture. When I press printscreen (or alt-printscreen), it just prints the
screen to my printer, but apparently isn't putting it on my clipboard. If I
then go directly to Powerpoint or Word and go to Edit, the "paste" (and
"paste special") option is grayed out - I can't get to it, so I can't then
paste the screen capture that I think I should have. Thanks for any help you
can give me.

 

[Bob I]

Remove the third party software that is sending the printscreen to the
printer and clearing the screen capture.

 

[Ken Blake, MVP]

Hello. I am having trouble using the printscreen button to get a screen
capture. When I press printscreen (or alt-printscreen), it just prints the
screen to my printer, but apparently isn't putting it on my clipboard. If I
then go directly to Powerpoint or Word and go to Edit, the "paste" (and
"paste special") option is grayed out - I can't get to it, so I can't then
paste the screen capture that I think I should have. Thanks for any help you
can give me.

That's not normal behavior and certainly sounds like you have
installed some piece of third-party software to intercept the PrtScrn
keypress and print it instead of sending it to the clipboard.

 

[Guest]

Thanks for your quick replies. I'm not sure where to start to identify the
third party software that is sending this to the printer - any suggestions on
how to go about this? Thanks again.

 

[Bob I]

I have no idea what you might have loaded. It's not part of Windows, and
you have to install yourself.

 

[M8RIX]

What brand is the computer? And did the applications come installed with the
computer?