Prints only color in a document, not the black/white

J

John LLLIII

Cannot figure where the problem is or how to resolve it. I have a Kodak 5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try to
print it. Any ideas?
 
H

Herb Tyson [MVP]

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).
 
J

John LLLIII

I'll give that a try. But can an emailed document change my settings without
my OK?
 
J

John LLLIII

Thankyou for your response. Sorry to say doing what you suggested did not do
the trick. Note: I mispoke, I did try to print the excell document and it
after that when the problem started. Note: the printer prints ok from other
applications. I can email you the offending xls document if that will help.
Or am I on the wrong track.
John
 
H

Herb Tyson [MVP]

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be
that--possibly without your realizing it--Windows updated your printer
driver. Word often uses printer features that other applications do not use,
and this can affect printing. I would check Windows Updates and see if
anything new has been added since the problem began.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
J

John LLLIII

Windows had a Kodak Printer update that I downloaded and applied. You may be
on the correct path. Is there a way to delete this update? Or something
else I can try. I am not very computer literate but I can do somethings.
Afterall, I found this site, did I not? I would hate to be on the leading
edge of integrating Microsoft divisions and Kodak. :(
 
J

John LLLIII

MS Windows Home editon
Version 2002
SP2.

Wasn't smart eoungh to do what you wanted.
John
 
J

John LLLIII

I don't know where to turn. I called Kodak product support and cannot get by
the local support people to people who understand the hand shaking between
Windows software and their Adobe easy share software. It looks like a
windows problem. For instance, if I try to print a copy of this page using
the printer icon on the header line all I get is the color, not the b/w text.
I just did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????
 
G

Graham Mayor

Answering the questions you have been asked might be a start.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
J

John LLLIII

I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.
 
G

Graham Mayor

The particular questions were:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
J

John LLLIII

Sorry.

Re: safe mode. No difference.
It is all documents. For instance when I try to print a document from
Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint scanning a
document and printing (local on this printer) prints B/W just fine.

I have tried updating Windows again. No Joy. One of those was a Kodak fix
which I also applied. I reset the system to an earlier date hoping to
eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing where
computers never existed so I am behind the power curve understanding how all
this stuff plays together.

I appreciate the attemps to date.
John
 
G

Graham Mayor

OK - but I suspect you are not going to like the answer. Word can only
format a document in a way allowed by the printer driver. The relationship
between Word and the driver is much tighter than is the case with most other
software. Check that the driver (and firmware) available on line at
http://wwwuk.kodak.com/global/en/se...1.jhtml?operatingSystem=x&downloadLanguage=en
for your operating system match those that you have and if necessary
upgrade.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
J

John LLLIII

Thanks, I had found that link and downloaded and installed both the firware
mentioned and driver software. No Joy. I am completely befuddled. I cross
posted this problem on the XP General Discussion under printers, but have not
seen a response. That section looks like it is rarely visited, but I am
hopeful. I am reluctant to upgrade to Vista but that may be my only way to
resolve the problem. What do you think?
John
 
G

Graham Mayor

I don't think Vista will make any difference. I suspect that the problem is
an adverse inter-action between Word and the Printer driver that will need a
new driver to fix.
..
Without checking back through the thread to check, have you tried setting
the font colour to black (as opposed to the default auto)?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
H

Herb Tyson [MVP]

I might have missed it, but I still don't see which version of WORD John is
using. He said "MS Windows Home", but that is his version of Windows -- not
Word or Office. The version of Office would be something like Office 2003,
Office 2007, Office 2000, etc. (and Word would have the same version number
as Office).

My only other suggestion would be to try a driver for a similar printer to
see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP
3.

I presume that John has visited this site, specified the version of Windows
(I'm assuming Windows XP... but I can't be sure, since I'm not familiar with
any of the "Home" editions), downloaded the most recent drivers and tried
them:

http://www.kodak.com/global/en/service/downloads/dln_ekn033541.jhtml?pq-path=10624
 
G

Graham Mayor

I thought he said Word 2002?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
H

Herb Tyson [MVP]

Knowing the version lets us focus on the problem more directly --this let me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are
others having the identical problem. Only, in the other cases, the letters
they're printing are coming out completely blank, since they contain no
color.

How many black ink tanks does your printer have? Are you positive that you
have blank ink in the tank that Word is trying to use?

If yes... as a work-around, you can use Word's free PDF add-on to create a
pdf version of the document, and then print it from Acrobat Reader (or some
other pdf reader). I would be interested in knowing if this works.

The free Office 2007 PDF add-on is available here:


http://www.microsoft.com/downloads/...11-3E7E-4AE6-B059-A2E79ED87041&displaylang=en

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 

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