printing job from hell

[Guest]

i have a user that we just connected an hp 810c printer to. it started
printing out sheet after sheet of some cad document that we didnt prompt it
for. i have done everything i can think of. i shut off the printer, rebooted
the pc set printer to not share, gone into the task manager and ended the
spooling process. it will stop the printing for about a min or two then
"poof". it starts up again. any ideas?

 

[CWatters]

i have a user that we just connected an hp 810c printer to. it started
printing out sheet after sheet of some cad document that we didnt prompt it
for. i have done everything i can think of. i shut off the printer, rebooted
the pc set printer to not share, gone into the task manager and ended the
spooling process. it will stop the printing for about a min or two then
"poof". it starts up again. any ideas?

Can you see the document it's printing in the spooler? If so it's probably a
S/W problem. Virus?

If it's on a parallel port try replacing the cable. I think there is a page
feed signal in the cable, perhaps it's faulty?

Otherwise... can you try another printer on the same PC? Perhaps that one
has a faulty paper sensor somewhere in the paper path.

 

[Malke]

Can you see the document it's printing in the spooler? If so it's
probably a S/W problem. Virus?

If it's on a parallel port try replacing the cable. I think there is a
page feed signal in the cable, perhaps it's faulty?

Otherwise... can you try another printer on the same PC? Perhaps that
one has a faulty paper sensor somewhere in the paper path.

Just to add to the above excellent advice - physically disconnect the
printer from the electrical wall outlet as well as the computer. Let it
sit for a while to clear the printer's memory.

Malke

 

[CWatters]

Just to add to the above excellent advice - physically disconnect the
printer from the electrical wall outlet as well as the computer. Let it
sit for a while to clear the printer's memory.

Good idea and while you are at it....

What happens when the printer is powered up but not connected to the PC?

 

[Guest]

ok thats another thing i did was power it down and unplug it. i havent
replaced the cable but i did try to connect it with a usb cable. it sees the
printer but won't print to it. if its seperated from the pc and powered up
its fine. but once i connect it to the pc then it starts up again. only way
to stop it is in task manager. i close the spoolsv.exe program that stops it
temporarily. i am wondering if maybe that app. has been corrupted? if so any
suggestions on a fix?