printing advanced find results in Outlook 2007

[Guest]

This is not a new topic, but I cannot find the original post.

This is definitely a bug:

I use a Contact folder for vendors (distributors). I have search words
(manufacturers) saved in a category of the contact. I search the search word
in advanced find and get a list of contacts. I should be able to print the
list in Table View. But when I print ( have tried every way of printing with
left click and right click that you name) all I get is the column headings
and a border around the page. The results of the search do show in Print
Preview.

This has worked in every iteration of Outlook since Outlook 97.

I tried to call this into Microsoft as a bug, but I was told I would have to
pay for technical support and then get a credit if I was correct.

The work-around is to make a subfolder of the search term, do the search,
copy the results in to the new subfolder which then will print in Table View.

This needs to get to the developers.

 

[Sue Mosher [MVP-Outlook]]

File | Print | Table View works fine here.

If you have a retail version of Office (or standalone Outlook), support is free for the first 90 days after activation. See http://support.microsoft.com/gp/vista_supoffnew for more information on this support policy.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Hi, thanks, my Office 2007 came on my new Vista computer. Actually, two
copies, one on a Vista Business machine, one on a Vista Home Premium machine.
Same results on both.

I am much more looking to get this to the developers and to get it fixed
than I am looking for a fix of *my* problem.

::RSM

 

[Diane Poremsky [MVP]]

If it works for others, it may not be an 'outlook bug' - it could be drivers
or an addin specific to your installation causing problems. (Works for
me... on vista business to oki printer and also print to OneNote)

If you r-click on one contact, does it print the contact? Did you try using
detect and repair? What permissions does your user account have?

Does the file print menu work for you? If so, it's much easier than messing
with extra folders.

 

[Guest]

I am sure that you are all trying to be helpful, but I find it hard to
believe that I would have the exact same problem on two different machines
with two different printers.

Detect and Repair is a pretty global tool, it just goes through everything,
one can not specify a problem to be solved. So, It is not very useful if 99%
of the functionality is there.

As I said, I can make a sub-folder of the search word, do the Advanced Find
search on the category with the search words, and then copy the results in to
the new sub-folder, which does print fine in Table View.

So, sorry, I think it is a bug. Can y'all tell me exactly what are your
steps, the way I outlined my steps?

::RSM

Also, I do not know what Ms Poremsky would be referring to in the way of an
addin.

 

[Sue Mosher [MVP-Outlook]]

Now I'm seeing the problem, too, on Windows XP.

As I said, the way to make sure the developers know about it is to file a support incident. Since you got your copy with your new machines, file the bug with the hardware company. THey are obligated to handle Office support incidents as part of their agreement with Microsoft to pre-load the software.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Hi, Yes, I will call Dell, and THANK YOU VERY MUCH FOR SEEING THE PROBLEM!!

I have to say, I have never seen it before from Outlook 97 on.

::rsm

 

[Diane Poremsky [MVP]]

Are you using a custom view in Advanced Find?

 

[Guest]

Nope-

I'm just doing what I have done since Outlook 97. I search the category, the
contacts with the search word appear in Table View, and I go to File|Print.
That is what I have always done.

 

[Guest]

Hi, I am calling Dell, my vendor. But, you know, I just a typical little
user. You, on the other hand, are a Rock Star. WinIt Pro, all the books,

If *you* approached Microsoft-and I am sure that they know who you are-
something might get done.

I have a good work-around. I make a sub folder of the search word, do the
search, and copy the resulting contacts in to the new sub-folder, put it into
Table View as a telephone list, and that will print.

I remember years ago, there was from Outlook 97 onward for quite a while a
problem with importing a database into Outlook from Access or Excel. The
email addresses and fax number would not parse correctly. This problem
remained until a Microsoft guy in Texas (I had screamed so loud to Redmond
that he actually called me, his name was Ab something) came up with KB 166333
and things got fixed in a while.

So, I have already done some screaming at MSFT today, to know avail. They
told me to go to Tech Support and PAY for an incident. Then If I was correct,
they would credit the charge. Mind you, I do not need any help. I wanted to
help them. It is not that i think that they way I use Outlook contacts is
common, with search words (I had to find a category we never use, I used
Administrator's Assistant, I think you still can not use Keywords which is
reserved to MSFT) but, you know, I do use it this way, I paid for software
that has always worked>

So, I would urge you to use your fame and reputation to bring attention to
this matter.

::RSM

 

[Sue Mosher [MVP-Outlook]]

"I am sure" you'd be wrong about that. In today's world, Microsoft sets priorities for fixing problems based largely on what real world customers report. The more people report a problem, the more apparent it is that there is an issue that needs attention.

Filing a problem report through your vendor should not involve a fee, as long as it's a new machine. Whether Dell sends the report along to Microsoft is something none of us can control, of course.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Diane Poremsky [MVP]]

Can you print from an instant search? It supports all the fields Advanced
find does. (Expand the ^ and add criteria)

 

[Brian Tillman]

As I said, the way to make sure the developers know about it is to
file a support incident. Since you got your copy with your new
machines, file the bug with the hardware company. THey are obligated
to handle Office support incidents as part of their agreement with
Microsoft to pre-load the software.

And of course, they'll say "It's not our software. call Microsoft."

 

[Paul NL]

I agree with Richard. I have had several problems with printing Advanced Find.