Jawiki,
What you are describing now is an Office application stops responding and
it
can be corrected by terminating the offending application. Previously,
you
said that "the computer hangs and the user has to reboot". This is a very
different condition. Which is it? We will need to know in order to
properly
continue troubleshooting steps.
Are there any other applications that exhibit this type of problem?
When you say it is stuck at "opening", where and in which application do
you
see that?
Paul
Paul,
thanks for your post.
1) It's Windows XP Sp2
2) it concerns all office application. E.g, new Excel Document, trying
to make 1 (one) cell bold. it seems that as soon as the application
needs to adjust formats that also concerns printer settings, the
application hangs.
3) By using Ctrl+Alt+Del we can close the not-responding application
To me it looks liek Windows continuous trying to retrieve the printer
settings as soon as there is any network connection and keeps retrying
all the time (and with network connection I mean any network, office,
home, wireless, etc)
Jan-Willem
On 25 jun, 15:57, "Paul Baker [MVP, Windows - SDK]"
Jawiko,
You say "the computer hangs and the user has to reboot"? This sounds
serious, so let's be clear...
1. Is this Windows XP?
2. Are you saying that all applications stop responding, or is it just
the
one that is attempting to use a printer?
3. Did you try using Ctrl+Alt+Del, choosing Task Manager and
attempting
to
recover by terminating the application that was first to stop
responding
and, if necessary, Explorer? (you can restart Explorer using File/New
Task
(Run...)).
Paul
Alan,
thanks for the input, but I assume you understand that is not a
practical solution.
Paul,
Eventually the printer status changes to unable to connect. But
every
time a document is opened or created it retries, opening a word
document, excel document, replying to an email in outlook etc etc.
Eventually the computer hangs and the user has to reboot.
Jan-Wilem
On 22 jun, 15:06, "Paul Baker [MVP, Windows - SDK]"
When I try to connect to a non-existing server in my domain, using
Start/Run
and entering \\test (which should be similar), I experience only
about
a
7
second delay on the first attempt and no delay on subsequent
attempts.
You
say you are experiencing a 20 second delay on multiple occasions?
The
printer is stuck at opening and never times out? Something sounds
unusual
to
me, but am I misunderstanding the symptoms?
Paul
Thank you. I am aware of that. However when users are trying
using
existing documents i assume the document is linked to the printer
last
used by the document. I already asked users to delete the network
printers when they work stand-alone (they will be installed again
next
time they login). I cannot ask the users to change their default
printer every time they work stand alone and change it back when
they
are working on the network again (believe me, they won't accept
that).
I am wondering if there isn't a way around it. Printer status
should
go offline after a number of retries? Or is there any other way
around. I don't think I am the only one facing this problem?
Regards,
Jan-Willem
On 21 jun, 20:32, "Alan Morris [MSFT]"
<
[email protected]>
wrote:
The application is attempting to get the page size information
from
the
default printer. Set the default printer to a local printer.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.
All,
I have a strange problem regarding network printers and
disconnected
workstations.
We have several network printers installed on each
workstation.
When
a
user start the laptop at home for example the computer cannot
find
the
printer server (obviously). However, when the user has a
wireless
network at home and the laptop connects to it the printer
tries
to
find the print server over and over again, which slows down
the
printer spooler. This has an impact on the applications the
user
us
using.
For example, when a users starts Excell with a new clean sheet
and
types a word in one cell and want to make it bold it will take
more
then 20 seconds before excel responds. The printer status
keeps
saying
openen and under water we sniff packages and we see that the
computer
is constantly sending packages to the printer server (which
isn't
there). This causes applications to crash.
In the old days when printers weren't reachable they went
offline.
In
Windows XP they don't and windows continuous tries to access
the
server.
Does any one have a solution for this. We are using Windows
Server
2003 R2 and Windows XP pro workstations with all updates
installed
except IE7.
Any help would be appreciated!
regards,
Jan-Willem- Tekst uit oorspronkelijk bericht niet weergeven -
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