Printer only prints magenta... HELP!!!

[Grrrrr]

Suddenly, my HP Deskjet 810c only prints magenta and
black. I thought the other colors had run out in the
color cartridge so I bought a new one. Now I'm still
having the same problem and I have exhausted myself
looking for help online and with my computer's help
center. Someone please help!!!

 

[hp]

http://h30132.www3.hp.com/servlet/ProcessRequest?
RHIVEID=121&RPAGEID=0

try hp help center.

 

[Guest]

I did try HP's Help Center - Remote Assistance. I was
told to clean the cartridge with a soft, lint-free
cloth. Uhh, that didn't help.

 

[Thomas Ferguson]

Navigate to Control Panel Printers and Faxes. Highlight the printer. Click
on Properties and look for:
Settings, Settings and Maintenance, Maintenance Tab, Clean Print Cartridge
button; to begin the cleaning.

If this procedure does not solve the problem. the printer might need
servicing.
Let us know.

 

[Grrrrr]

Well, I've tried the cleaning route four times and I
still only get magenta out of the new and old
cartridges. I guess it's time for the old bat to go to
the printer doctor.