printer connected to wireless router does not print

[ogorki500]

hi,

i am trying to make a wireless connection from my sony vaio laptop, running
vista business, to a printer (canon pixma ip4300) connected via usb to the
print server of my wireless router (siemens gigaset SE551). i installed the
printer as a 'local' printer on a tcp/ip address, as per the router manual -
admittedly, the manual instructions were for winxp.

the problem: the printer comes up in vista as 'offline', cannot be changed
to online, and won't print. documents appear in the print queue but do not
print out - only sometimes when i restart the computer, the printer prints
out a page or two of whatever the last failed job was. the same wireless
setup with my old sony xp pro laptop works perfectly, and the printer works
when connected to the vista laptop directly via usb cable, so the problem
must be vista... i've turned off win defender and win firewall to no avail.

should i install the printer as a network printer? i have tried this but
windows couldn't see the printer - it could see the router, but not the
printer connected to it. but i've never setup a networked printer before so
maybe there is something simple i'm missing.

i hope someone can help as this is driving me crazy!
thanks
kate

 

[Alan Morris [MSFT]]

how is the TCP/IP port configured?

If the device is Offline it did not respond to the SNMP query issued by the
port monitor.

If the device does support SNMP than you can attempt to configure firewalls
and routing stuff to get the SNMP traffic resolved.

To get printing in the mean time, just disable SNMP on the port
configuration tab. The spooler will just write data to the address

I assume the router will respond to ping.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[ogorki500]

hi again

if allan morris sees this: thank you for your posting in reply to my
question. i have not been able to login to the forum where i saw your reply
(techarena) so am posting here again.

turning off SNMP as you suggested did help! now the printer starts up and
prints about half a page before hanging. the job is listed as printed in the
print monitor window but the printer data light is still flashing. so far it
has been seized up for half an hour and counting.

you asked about the settings for the tcp/ip port, they are:
birectional support disabled [router does not support this]
printer pooling disabled
protocol: LPTR
queue name: LPT1
LPR byte counting and snmp status enabled boxes are both unchecked.

when i initially setup the port, i chose 'tcp/ip device' rather than
'autodetect' or 'web services on demand' (as it was the only one i kind of
recognised). don't knwo if this makes any difference.

i have turned off windows defender and firewall as i figured i am behind a
hardware firewall w the router in any case (?) but it doesn't seem to have
helped.

hope you or someone else can help me again, it is great to get the printer
working at all but more than half a page would be nice!

cheers
kate

 

[Alan Morris [MSFT]]

Is the printer hooked directly to the hub port or do you have a USB hub
attached and this is how the printer is attached.

I'm hoping you had already connected the printer directly to the device.

Enable the LPR byte counting.

Does the device support the RAW protocol?

I saw the 3D model on the website but I did not find a manual to download.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

hi again

if allan morris sees this: thank you for your posting in reply to my
question. i have not been able to login to the forum where i saw your
reply
(techarena) so am posting here again.

turning off SNMP as you suggested did help! now the printer starts up and
prints about half a page before hanging. the job is listed as printed in
the
print monitor window but the printer data light is still flashing. so far
it
has been seized up for half an hour and counting.

you asked about the settings for the tcp/ip port, they are:
birectional support disabled [router does not support this]
printer pooling disabled
protocol: LPTR
queue name: LPT1
LPR byte counting and snmp status enabled boxes are both unchecked.

when i initially setup the port, i chose 'tcp/ip device' rather than
'autodetect' or 'web services on demand' (as it was the only one i kind of
recognised). don't knwo if this makes any difference.

i have turned off windows defender and firewall as i figured i am behind a
hardware firewall w the router in any case (?) but it doesn't seem to have
helped.

hope you or someone else can help me again, it is great to get the printer
working at all but more than half a page would be nice!

cheers
kate

hi,

i am trying to make a wireless connection from my sony vaio laptop,
running
vista business, to a printer (canon pixma ip4300) connected via usb to
the
print server of my wireless router (siemens gigaset SE551). i installed
the
printer as a 'local' printer on a tcp/ip address, as per the router
manual -
admittedly, the manual instructions were for winxp.

the problem: the printer comes up in vista as 'offline', cannot be
changed
to online, and won't print. documents appear in the print queue but do
not
print out - only sometimes when i restart the computer, the printer
prints
out a page or two of whatever the last failed job was. the same wireless
setup with my old sony xp pro laptop works perfectly, and the printer
works
when connected to the vista laptop directly via usb cable, so the problem
must be vista... i've turned off win defender and win firewall to no
avail.

should i install the printer as a network printer? i have tried this but
windows couldn't see the printer - it could see the router, but not the
printer connected to it. but i've never setup a networked printer before
so
maybe there is something simple i'm missing.

i hope someone can help as this is driving me crazy!
thanks
kate

 

[ogorki500]

Is the printer hooked directly to the hub port or do you have a USB hub
attached and this is how the printer is attached.

I'm hoping you had already connected the printer directly to the device.

Enable the LPR byte counting.

Does the device support the RAW protocol?

I saw the 3D model on the website but I did not find a manual to download.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

hi again

if allan morris sees this: thank you for your posting in reply to my
question. i have not been able to login to the forum where i saw your
reply
(techarena) so am posting here again.

turning off SNMP as you suggested did help! now the printer starts up and
prints about half a page before hanging. the job is listed as printed in
the
print monitor window but the printer data light is still flashing. so far
it
has been seized up for half an hour and counting.

you asked about the settings for the tcp/ip port, they are:
birectional support disabled [router does not support this]
printer pooling disabled
protocol: LPTR
queue name: LPT1
LPR byte counting and snmp status enabled boxes are both unchecked.

when i initially setup the port, i chose 'tcp/ip device' rather than
'autodetect' or 'web services on demand' (as it was the only one i kind of
recognised). don't knwo if this makes any difference.

i have turned off windows defender and firewall as i figured i am behind a
hardware firewall w the router in any case (?) but it doesn't seem to have
helped.

hope you or someone else can help me again, it is great to get the printer
working at all but more than half a page would be nice!

"ogorki500" wrote:

hi alan
yes i had already installed the printer on the laptop via a direct usb
connection. now the printer is connected directly to the usb port on
the wireless router.

i spent another couple of hours trying to make it work last night and
with the following setup it works!! but very slowly, ie. when printing
a 3 page word document it pauses for a couple of seconds after every
few lines of text

byte counting enabled
LPR mode (i tried raw mode but it didn't work so i guess is not
supported)
advanced printing features turned off in the printer control panel
(this was what finally got it working).

so i am three quarters happy - it doesn't seem quite right that for it
to print even slowly the 'advanced' features (like being able to do
print preview) should need to be turned off...

one more question: is leaving SNMP turned off ok? or do i need to turn
it on and change some settings in the router's firewall?? (as i am not
using windows firewall).

thanks very much for your help until now,
kate

 

[Patrick C]

I'm using a Netgear wireless print server connected to a Brother MFC and
found after reinstalling and changing from the defaults:

I was having the same problem, seems disabling bidirectional and setting
start printing after last page is spooled.

start-control panel-classic view-printers-click once on printer-right click-
run as administrator-properties-printing preferences-settings-uncheck
bidirectional-ok-apply-advanced-set startprinting after last page is
spooled-apply-x out

I still occasionally get half page on startup but corrects itself and prints
full page.

hi again

if allan morris sees this: thank you for your posting in reply to my
question. i have not been able to login to the forum where i saw your
reply
(techarena) so am posting here again.

turning off SNMP as you suggested did help! now the printer starts up and
prints about half a page before hanging. the job is listed as printed in
the
print monitor window but the printer data light is still flashing. so far
it
has been seized up for half an hour and counting.

you asked about the settings for the tcp/ip port, they are:
birectional support disabled [router does not support this]
printer pooling disabled
protocol: LPTR
queue name: LPT1
LPR byte counting and snmp status enabled boxes are both unchecked.

when i initially setup the port, i chose 'tcp/ip device' rather than
'autodetect' or 'web services on demand' (as it was the only one i kind of
recognised). don't knwo if this makes any difference.

i have turned off windows defender and firewall as i figured i am behind a
hardware firewall w the router in any case (?) but it doesn't seem to have
helped.

hope you or someone else can help me again, it is great to get the printer
working at all but more than half a page would be nice!

cheers
kate

hi,

i am trying to make a wireless connection from my sony vaio laptop,
running
vista business, to a printer (canon pixma ip4300) connected via usb to
the
print server of my wireless router (siemens gigaset SE551). i installed
the
printer as a 'local' printer on a tcp/ip address, as per the router
manual -
admittedly, the manual instructions were for winxp.

the problem: the printer comes up in vista as 'offline', cannot be
changed
to online, and won't print. documents appear in the print queue but do
not
print out - only sometimes when i restart the computer, the printer
prints
out a page or two of whatever the last failed job was. the same wireless
setup with my old sony xp pro laptop works perfectly, and the printer
works
when connected to the vista laptop directly via usb cable, so the problem
must be vista... i've turned off win defender and win firewall to no
avail.

should i install the printer as a network printer? i have tried this but
windows couldn't see the printer - it could see the router, but not the
printer connected to it. but i've never setup a networked printer before
so
maybe there is something simple i'm missing.

i hope someone can help as this is driving me crazy!
thanks
kate

 

[Patrick C]

PS
Bidirectional support for your printer may be in the ports tab. Uncheck
enable bidirectional support.

I'm using a Netgear wireless print server connected to a Brother MFC and
found after reinstalling and changing from the defaults:

I was having the same problem, seems disabling bidirectional and setting
start printing after last page is spooled.

start-control panel-classic view-printers-click once on printer-right
click- run as administrator-properties-printing
preferences-settings-uncheck bidirectional-ok-apply-advanced-set
startprinting after last page is spooled-apply-x out

I still occasionally get half page on startup but corrects itself and
prints full page.

hi again

if allan morris sees this: thank you for your posting in reply to my
question. i have not been able to login to the forum where i saw your
reply
(techarena) so am posting here again.

turning off SNMP as you suggested did help! now the printer starts up and
prints about half a page before hanging. the job is listed as printed in
the
print monitor window but the printer data light is still flashing. so far
it
has been seized up for half an hour and counting.

you asked about the settings for the tcp/ip port, they are:
birectional support disabled [router does not support this]
printer pooling disabled
protocol: LPTR
queue name: LPT1
LPR byte counting and snmp status enabled boxes are both unchecked.

when i initially setup the port, i chose 'tcp/ip device' rather than
'autodetect' or 'web services on demand' (as it was the only one i kind
of
recognised). don't knwo if this makes any difference.

i have turned off windows defender and firewall as i figured i am behind
a
hardware firewall w the router in any case (?) but it doesn't seem to
have
helped.

hope you or someone else can help me again, it is great to get the
printer
working at all but more than half a page would be nice!

cheers
kate

hi,

i am trying to make a wireless connection from my sony vaio laptop,
running
vista business, to a printer (canon pixma ip4300) connected via usb to
the
print server of my wireless router (siemens gigaset SE551). i installed
the
printer as a 'local' printer on a tcp/ip address, as per the router
manual -
admittedly, the manual instructions were for winxp.

the problem: the printer comes up in vista as 'offline', cannot be
changed
to online, and won't print. documents appear in the print queue but do
not
print out - only sometimes when i restart the computer, the printer
prints
out a page or two of whatever the last failed job was. the same wireless
setup with my old sony xp pro laptop works perfectly, and the printer
works
when connected to the vista laptop directly via usb cable, so the
problem
must be vista... i've turned off win defender and win firewall to no
avail.

should i install the printer as a network printer? i have tried this but
windows couldn't see the printer - it could see the router, but not the
printer connected to it. but i've never setup a networked printer before
so
maybe there is something simple i'm missing.

i hope someone can help as this is driving me crazy!
thanks
kate

 

[David J]

Just want to let you all know that I disabled bi-directional printing and set
the Spool setting in Printer Properties > Advanced to "Start printing after
last page is spooled", and now my Brother MFC 5440 prints in Vista (all other
XP machines were printing fine all along).

David

 

[Patrick C]

Thanks for letting us know. Something must be going on with Vista vs XP.