print server authentication problem

[Madd Scientist]

i'm having an on-going issue with a few users at my company. we have
a print server that is running 2003 server, and we use AD, and all of
our machines are running XP. the problem is that when certain users
change their AD password, they lose their connection to the network
printers.

the only way to fix this in the past has been to "Start - Run" to the
print server itself, where it will ask for the user's new password,
and once it has the new password, the printers connect properly
again. the odd thing is that not everyone is affected, as we have
hundreds of users changing their passwords every day without having
this issue.

we have enough users with this problem now that reminding them of how
to fix it each time they change their password is becoming a nuisance,
so a permanent solution would be greatly appreciated. thanks

 

[Ike]

more info would be nice.
what makes these users different? are they part of certain group,what are
the limitations or GP?
are they the newest members in your company?
I would suggest to pick a volunteer from the affected users, rename them in
the AD and recreate it by copying profile from non-affected user.

good luck

 

[Madd Scientist]

the one characteristic that some, but not all, of these users have in
common is that when their accounts were first being set up on their
PC, I used my own AD credentials to connect to the printer for them.
then, once our printer admin gave them their own access to the network
printer, i deleted the printer and re-connected to it under their
account.